FedEx Office Print & Ship Center

I needed some blown up maps for work and was helped by Angela. She was very nice and gave great customer service! She did by mistake print the copies I needed in color, but she did not charge for that mistake. She even walked me over to the machine and made sure all my needs were met on the print outs. She’s the best! If you go here, I recommend having her help, she’s amazing.

I have used this place many times, always good service, great product. who ever said the service is atrocious must be a princess who can’t stand waiting her turn. It is a good place

I’ve used this group for years, many times in a scrambled non-​strategic way, as I am bumping up against a deadline I should have planned better for. Regardless the situation, they’ve always done their best to accommodate me, offering an array of options, great counsel, very good turnaround and a quality output. I also believe the cost is a great value given all the the prior points. Nice job FedEx Kinkos Beaverton!

Came in and with all the people working on projects there were 6 people waiting for help at the counter. Either they need to add more people or stop what they are doing and help customers. I understand they have a ton of work and some of the jobs could be on a deadline, but I think customer service is gone as they all have the same dead type attitude and when asked can I help you is like they have been beaten up and are forced to ask the question not like they really mean it.

Stood there for five minutes waiting patiently as one over worked employee struggled to help customers and two other employees stood there chatting away. The hard working guy even asked if they could help and they ignored him. Then another customer enters the store and they suddenly become attentive. I’ll never come here again.

I was nervous to come here because I’m from out of town and Unilocal only had it listed as a 2 star place. This location was convenient, clean, well staffed and since it is open ²⁴⁄₇ I will definitely come back if I need their services again.

I have to say, really like the location and if you want to drop it off and come back later is the best idea for print work. Ive been in here 5 times all were print work, in the last month and the jobs all come out Great!!! But the service is terrible, not the people they are nice when you actually get someone. Every time its like every one wants someone else to help you. This last time I was told by 5 people someone will be right with you and after 15 min the first person started to move toward me and then asked another person walking by to help me. Then that person said Im going on break, it was funny. I left my stuff there and it was done perfect.
So cant complain about the work but when you do get helped its done right, now as far as shipping I havent tried that yet.

One star for location and hours. The location is convenient. It’s open ²⁴⁄₇.
The service is atrocious. Too many young folk Agents with no customer service experience. The gal rolled her eyes when I interrupted her flirting with the young man agent and asked her how to use the prepaid card machine.
It made me feel like the grandma in one of those Sims Video games, interrupting her while she is trying to hook up.
I’m in my 40’s, but the girl’s condescending explaination made feel like a moron. She lacked customer service skills.
I will again use this location when I have an emergency deadline, maybe in a year’s time, maybe never again if I find another ²⁴⁄₇ place, but indeed never again for just any service.
If it’s a self service location, why does the company hires incompetent rude agents?

I work nearby and I often use this location for printing and shipping services. All the times I have been there were mediocre. But I recently went there to print a draft of my Save the Dates for my wedding and was helped by Lynelle J. She was AWESOME! She was so helpful and very knowledgeable. She answered all of my questions about different kinds of ink, paper and printing options. She didn’t rush through while she was helping me. She was patient, thorough and helpful. You can tell when people hate their job and don’t want to be there… especially in customer service, but Lynelle was a different story. She was pleasant, approachable and was seriously there to help me with whatever I needed. If you ever go there, look for Lynelle.

I order my dog’s medications online, but they require a signature. I had them sent to the closest FedEx location so I could pick them up after work because no one is at my house to sign during the day.
When I went to pick up my package after 5pm, the clerk said he would be right with me, but then went behind the counter to watch some videos on a cell phone. I eventually went to leave the store, at which point they said they would be with me in a moment, but I didn’t have time to wait for their shennanigans. Will try to get my package again tomorrow — maybe their day crew is trained in proper customer service?

Went here to get some larger pieces of paper printed. They were all in order and stapled which is how I gave it to them. They un-​stapled it and made the copies. Didn’t re-​staple which I think they would and when I got home we realized they missed two pages. I wouldn’t have thought to check their work before I left, I would think that would be standard practice for them but not so. It would save you time if you would check their work before you left. Would go back and have them re-​do it but it is not worth my time.

What a ripoff. Go down the street to the post office. I spent $ 27 to ship 2 packages. The counter help directed me to the «cheapest» option which was complete bs. I shipped 3 exact same packages (1-​more) today through USPS for a flat rate and for $ 10 cheaper. Flat rate was $ 5.75. I paid over $ 12 each (plus handling?) At this location.
Flat rate box included in price from USPS. Had to pay extra for FedEx.
USPS helped me organize my tracking. FedEx printed a receipt and did not help identity the separate packages (for tracking to different sellers). I had to ask which one was which.
How the hell do you charge a handling charge when its your business to handle packages?
Go somewhere else to ship. USPS is a few blocks away. FedEx is only convenient if you cant make USPS hours.

Sometimes it takes a little extra time to get something done exactly as you want it. For those of us that are patient, I found this FedEx Office location to be perfect for my needs, and came out with a fantastic, quality project. Team member, EK, was very patient and extremely helpful and knowledgeable. I was very nervous because I was having him print my Master’s Thesis, and the University was VERY specific about what type of paper and binding to use. EK printed and bound everything while I waited, which helped put me at ease. He also helped to pack and ship the final product to my professor. While this may sound very cut and dry, the University required me to follow a very strict set of instructions regarding how to print the Thesis and how to send it. EK very patiently and efficiently took care of everything for me while I waited. This was amazing service. Problem solved. What a weight off of my shoulders! Thanks so much!

Consistently bad service here to the point that years ago I stopped bringing packages here to ship. If I do have to ship via Fed Ex, then I do it online and just drop off the package here.
But this time was the worse. I needed some business cards printed up. Very basic, black type, no picture, three lines of text. I will literally be throwing these away if I don’t hand them all out next weekend. According to FedEx’s website, 250 is $ 19.99, with a $ 5.00 discount for ordering online. The bad part is that they take seven days to print, or cost $ 30.00 for overnight service, and I needed them slightly faster then that.
Thinking I’d get them faster, I came down here and asked the gentleman at the counter about getting business cards. First question is «Where are you getting them?» (What???) «Here» is my answer. «Do you have the template?» «No, I need to create it.» So he leads me over to a computer. «Which ones do you want?» «The cheap ones that are currently $ 14.99 on your site, but normally $ 19.99.»
He insists they don’t have anything that cheap and quotes me the cheapest price at $ 29.99. For 100 cards. Not 250 like the website says. Worse yet, I click on the exact same card and template on the computer he showed me as I was looking at online.
There was a couple of other terse words, because his attitude started out bad, and got worse. There was a definitive «You’re an idiot» tone in his voice, at which point I said screw it and left the building totally.
I pulled up the FedEx website on my phone as I was walking out the door, to check that I wasn’t crazy. But there it was, just like I said. I almost walked back in to show him that, but honestly I was a little heated and would not have been nice about it. Instead I decided to take my business somewhere else.

Worst location for quick printing. It always takes me at least 20 to print a file. Other locations it takes 5 minutes tops!

This is my least favorite store in the vicinity. Takes a long time to get service and a long time to place your order — either the ordering system is too cumbersome or staff need to be better trained. Go to the one on hall and nimbus or, better yet, lake grove. They’re awesome there!

They changed to layout and ‘décor’ of this FedEx. The original layout was alright, and this new is not as good because, for the lack of better word it’s too ‘busy.’ The flow of the store, the Feng Shui, is off. And the price to fax 4 pages of documents It was about $ 5 to send a 4 pages long distance. I should’ve waited the next day to just do this at work, but I couldn’t delay faxing these documents any longer. But now I know!

Busy, slow, quality of project poor for price of services. The online ordering makes it difficult to judge paper quality (sheen for example). They have a variety of services available and I had an excellent passport photo experience here previously.

Only ship with them — if Rick is working. I’m a graphics designer and refuse to ever let #FedEx quote on another project.
DO NOT use them for printing services or anything else. The staff is rude, condescending and incapable of just getting a sign done for you. My husband had art on flash drive, sample of how it should look. The woman balked at my comment about a low res PDF file not being sufficient and it was only a sample for them to use for comparison. I asked they use the original file. She said they’d also turn it to PDF. The difference is low vs. high res and she wouldn’t even discuss it blowing us off as inept. They are only about BLAME not solutions and nothing remotely stepping on the edge of the box. Good grief. Went to SIGN PRO instead — Seth was amazing! He is our new sign guy. Glad we found Sign Pro on Baseline in Hillsboro.

I think the people having poor experiences here should try to go immediately after work or something. I went in around 4:30pm and the lady that helped me was super thorough and nice. I needed some documents scanned into a .PDF and put on a thumb drive. Was over fast, and she even offered to show me how the documents looked on the computer before transferring them to my thumb drive.
The initial wait to see someone took a bit, but a lady working on something for another customer told me twice that someone would be there to help me as soon as a person was freed up. Hey, I’ll wait until the end of the time if you keep acknowledging you know I exist!
The one thing that floored me was that it was 89 cents a page to scan. Sweet mother of mercy. I looked around for a ruler or something to help scrape my jaw off the floor.
Like others have said, it was clean and spacious. I think if you’re able to muster it, come earlier in the day and refrain from going at night. Sounds like you’d be walking into a see of douchebaggery, and when you just want to copy some shit, do you really need attitude from the staff? Everyone was super nice and attentive when I got there. Save your sanity and go before night time.