First Tech Federal Credit Union

I’ve been a member of this bank for at least 10 years. Before they sold to a larger credit union, they were amazing in every way. I feel like they lost touch with what is really important, customer service. Before they sold, they worked we me in every way to get me a car loan with my not so great credit. After years of hard work, I was able to get my credit score up pretty high, I wanted to use them for a home loan. I went in to talk to a teller, because I couldn’t get her to call me back, who in a round about way told me to screw off. She would not return my calls and said I had no chance. How is that even possible with 20 percent down, an excellent credit score and steady employment for years. This past year, I have received at least 4 new replacement debit and credit cards because they were upgrading or changing their system. They would also stop use of our cards randomly without calling. it got so bad that we decided that we should always have cash on us because we never knew if they were going to shut off our debit and credit cards. When I call them, they will reroute me to a few different departments promising that my question or request will be answered with the ending always resulting in they didn’t know the answer. I’ve been in customer service for over 20 years and I will always be polite and curtious and thankful over the phone but I can’t hold it in for a review. I’ve absolutely had it with this company. They are disrespectful and obviously don’t care about their members. This credit union has turned into a joke.

This review is purely for the ATM. I have walked into the lobby a few times, but I am not a member.
Why review the ATM? My CU is in Eugene. I have thought about changing to something local, but why? I have an ATM that takes deposits quickly and gives me a receipt with an image of the check on it. I can also withdraw money without waiting in line. Plus this ATM just doesn’t seem to have been designed in 1987. The software seems to have had some thought about the end user. All that and never a fee? Never have I seen this ATM down either.
I don’t know how many 5 star ATMs there are, but this one just makes me want to keep my Eugene CU forever just so I can keep using this ATM.

This once great credit union is now acting like just another big bank.
This is no longer a locally owned credit union — it is now based in california and has a new CEO who only has banking experience — and he is running it like it is a bank. His main goal is to improve the profitability of the bank — this is being done at the expense of the members. Increasing credit card fees so that they are not competitive in this market. And looking at their facebook page — ignoring their customers who are complaining.
If you are looking for a new credit union — or aren’t happy with the changes at FT — there are alot of better options out there where you are supporting a local, oregon grown and oregon owned Credit Union. On-​Point, Rivermark, Advantis, etc.
Go somewhere else — you will be happy you did.

Paperless (ish). No deposit or withdrawal slips.
Will take some getting used to coming from my big chain bank, but its been a great experience so far. Zero bank fees, and low interest credit cards are definitely a good start!

I like the institution of first tech. this location is pretty decent. I have used their ATM a bunched their coin machine to count my coins, and generally everything was fine.
My only complaints are that the employees here are sometimes a little bit odd. I was once told that I couldn’t deposit a coin. I asked why the lady couldn’t make my deposit include change and add it to the coin tray that she has on her side of the partition… she said that is against policy. So maybe my issue is with that policy. It just seems crazy.

Its a bank. It holds my money and asks me for my password when I deposit the dough.
It has a coin machine that I like to throw Canadian coins into to hear it grind on ‘em then spit it out in the return slot. Sweet.

Nice little branch located conveniently by 217/​Scholls Ferry Rd/​Hall Blvd. If you are looking for something to eat while banking, there is a Muchas Gracias/​Panda Express/Noah’s Bagels/​Starbucks/​Taco Bell/Sport’s Page/​/​/​etc… Washington Sq. is a quick jump away. The road it’s located on Nimbus, is pretty low volume which makes it an easy branch to get in and out of. Nothing but great things to say about this branch.

Handy little branch real close to Washington Square. Nice for a quick stop. It has an ATM outside and a drive up window.
Saturday hours until 2pm. Which is handy and they have the ever popular coin machine. Always popular with us inadvertent coin collectors.
Always friendly and better than driving to LLoyd or west to the main branch.