Gentle Dental Cornell Center Office

Took my kids in last week (switched to them because of insurance) was apprehensive at first because some of the reviews stated that the billing and office staff were terrible. I will say that initially my appointment was double booked (at two different locations and quite a mess),
but after everything was straightened out I was really impressed by the office staff and the doctor.
My kids both gave it two thumbs up as well. Pleasantly surprised and no longer anxious about having made the switch.

Still having a great experience here. I chipped a tooth on Saturday, not painful, but they got me in on Tuesday. Always receive amazing customer service and care. I still really like my dentist and my hygienist is still amazing. I wouldn’t go anywhere else.

Very satisfied with this office, Dr made me feel as if he knew me for a very long time, as well as for his assistant she was very friendly. Definitely keeping this Dental office

The ladies who answer the phone should all be fired or re trained. The attitude they give is beyond pathetic. Every time I have to call for myself or a family member they act as if I am interrupting their day and have the attitude that they have something way more important to be doing. The phone call is rushed and disrespectful.
And then, sitting in the waiting office one day, it dawned on me… All those ladies are doing is sitting around chatting about personal stuff and when the phone does ring it is interrupting their important conversation about their cat. I wonder if they are aware they are working a customer service job and failing miserably at it.

Ok, so an update to my review about them being closed on a business day without notifying me for a triple appointment I had setup… that still sucks, but I must admit it works both ways. I missed an appointment the other day (overslept for a 7:00 AM show) and they were cool about it. Just called to reschedule. At least no double standard here! Also, I do like the office, the dental team, and the girls at the counter are usually nice (Kara/​Tara is super nice and easy to work with).

Yesterday had been my 5^th visit, I’m 65 and have numerous good and bad experiences at dentist offices. Every visit has been a good experience as was this last visit. Ive never seen so many energetic happy attitudes in one place. My wife says she feels the same way, I’m very impressed with the care and skill sets of all those I had come in contact with, a special shout out to Audrey the young lady who specializes in cleaning teeth, shes extremely talented. Sincerely, Rockford and Julie Naylor

My son and I are a patient of Dr. Alti. As most children are a afraid of the dentist, Dr. Alti has a way that seems to soothe the fear away. My son recently had a filling done and in the beginning he was fine then mid way through he got scared. Dr. Alti paused, explained and showed what he was doing and reassured my son that it wasn’t going to hurt. Which tells me his many years of experience he knows what hes doing. Sure enough at the end of the appointment my son said «that didn’t even hurt!» with a very happy look on his face. The next morning my son woke up and the first thing he says to me half asleep «I like Dr. Alti, hes nice.» That’s huge. The environment at the Cornell Gentle Dental is wonderful. You can hear laughter from patients in other rooms, which is nice because Id rather hear that then anything else in a dental office. The rest of the staff is very welcoming, friendly and professional. I highly recommend Cornell Gentle Dental to any and all.

As always, never a bad experience. Checked in and waited only a few minutes to be seen. Appointment as always was very efficient, professional and fun. It’s nice to know that everyone there is very confident in what they do. I have been going to Gental Dental for over 7 years now and they have my full loyalty.

Having been a Gentle Dental client for many years, I am sad that I have to write this review. We used to go to the office near my home, in Cedar Hills. It was there that we found Dr. Melika Kashkouli, who my kids and I like a lot. Then she went down to the Tigard office, so we followed her there. After seeing her there a couple of times, she moved to the Cornell office, but we were not informed of this. As a health care professional myself, I am pretty keen on continuity of care, and I feel that changing a practitioner should be a personal decision, and not just left to the whims of the office staff.
When I asked where Dr. K had gone, they said they couldn’t give me that information, so I had to Google to find her again. Lo and behold, there she was at the Cornell office, again, not too far from home, yay. I think I saw here there twice, and my kids have gone there a couple of times as well.
Last week I received four, count them, FOUR appointment reminders, via text and email, and voice mail, as well as my husband receiving one for me, and he doesn’t even go to that office!
So I went in on Monday for my cleaning and exam. The hygienist took way longer than anyone I have ever had, as well as causing me to squirm and say «ow!» several times. A bit heavy handed with the sharp pointy devices. I don’t know, maybe she’s new to the field, I certainly had never seen her before, so I gave her the benefit of the doubt.
Then, after all that (four appointment reminders, remember), they said Dr. Gonzales (?) would be in. Wait, what? Thought I was seeing Dr. Kashkouli??? Oh, sorry, no, she’s no longer at this location, she’s gone into private practice. Um… okay, I have been following her to three different locations over the past several years, and nobody thought that perhaps looking in my record might be a good idea? Had anyone noticed that I might want to have the same dentist, who knows me and my teeth, and knows my family, and asks about my kids when I go in — did it occur to anyone that a little heads-​up during any one of those four appointment reminders might be appreciated?
I see that some other folks have made comments about the front office staff, and while I can’t say that I have had any really negative experiences with them, they haven’t really stood out as anything special, either. I WILL say that the staff at the Cedar Hills office was great. I’m sorry Dr. K didn’t stay there, because that’s where I would still be going.
Sorry, Gentle Dental, I am done with you.

BEWARE — Great Dentists, sneaky billing office. Refused to send correct docs to my insurance, cost me extra $ 800. Snuck in a fee for another $ 102. The customer service number they give you is never answered, so no recourse but reviews and word of mouth. There are other good dentists, so not worth my time to argue with this one.

Dr. Alti & the staff here are amazing. One of my 4 year old’s little fillings came out around the 1 year mark & he fixed it for free. He is so kind & gentle to my kids and myself. The dental assistants & hygienists are great with us too. Never really much wait time & I ever I have a dental emergency they are always the fastest to get us in. This place has been so great for us. I highly recommend it & I am pretty picky. It’s very clean & they do great work. :)

I have been to several dentist at this location and they are all fabulous. That is the only nice thing i can say about this office.
The staff at this location is horrible. Every time I have an appointment booked they call me ahead of time and tell me they need to move my appointment to another time. After this happened a few time I insisted they keep my appointment scheduled weeks in advance and they reluctantly agreed.
The staff is also extremely rude and the bureaucracy is unbelievable at this place. I no longer go to this office because I can’t take the aggravation I have been getting from them that keeps me from seeing my dentist.
I only gave this place 1 star because I could not select zero stars. Avoid this place if possible.

I had a very bad experience with my previous dentist who actually CAUSED me to need a root canal with her ineptness, so I’ve been putting off going for a year… Till I needed said root canal. Nope, I didn’t get it through GD, but I did go to the regular dentist here for my exam and x-​rays, and today for a cleaning.
My dentist, Dr Gonzalez, is super nice. Young, I’d guess early to mid 30’s at best. But did a good job and was quite thorough. He got my referral over to the dental school right away (no insurance and no $ 1200 for them to do my root canal) and got me a prescription for some pain meds stat. Great chair-​side manor. His assistant was super nice too. Don’t remember her name, sorry. But she was great. Very friendly.
The down sides? the girls at the front desk. Sitting up there, talking about personal stuff with a waiting room full of people. VERY unprofessional. Also, even bigger issue. I just found out that I needed a crown and a root canal and my employer doesn’t offer dental insurance and any private policy has an 18 month waiting period. So they show me an estimate for over $ 900. I am floored. I had no idea it would be so expensive, I’ve never had to have either before. And I am wondering how the hell I’m going to pay for this and I am very concerned. They then realize that it wasn’t $ 900, they forgot to put on the cost of the crown, up it goes to over $ 1800. And the LAUGHED. I am literally in tears and they are laughing because they forgot to put the second procedure on the estimatet. Bitches. Seriously. I have never… Almost enough not to go back. But I paid for their «discount plan» before this happened and I do like the dentist, so I did come back.
Today, I had a cleaning with a nice guy named Gabe. He kept telling my teeth thank you… Such a funny little guy! I went on my lunch hour and he did his best to get me out quickly. He was VERY thorough and reminded me of those national geographic shows where the little bird is picking out leftovers from the crocodile’s mouth. He picked, flossed, then picked more where the floss tugged a bit, then flossed, then picked one last time, just to be sure… So funny. My teeth are so clean now. He also suggested I try to drink my soda though a straw, rinse my mouth with water after drinking said soda, and switch mouth wash from Listerine to ACT and use it at night to help with some spots he noticed.
I’ll keep going here, but NOT because of those women at the front desk.

I first went here with an infection and they were able to see me within the hour, which was incredible! The staff was always friendly, but ultimately the requirement for visit after visit to have any meaningful work done is incredibly frustrating.
My dentist referred me to a root canal specialist to work on the tooth with the infection, who didn’t think the tooth could be saved and referred me back to the dentist. He then referred me to an extraction specialist, but when I went in for the «consult», did not have a plan post-​extraction and referred me again back to my original dentist. Yes, they actually wanted to pull a tooth with no plans afterwards. This was a molar. I guess they wanted me to sit around with a large hole in my mouth until I realized I needed something there? I don’t know. Anyways, my dentist wasn’t there on the day my consult was scheduled, so I gave up and am seeking treatment elsewhere.
In addition, all of the offices were laid out in a far too «open» manner. The chairs are separated by cubicle dividers or incomplete walls, rather than separate rooms. It offers no privacy during procedures.
Again, the staff was friendly and the nurses seem competent. Even my dentist’s analysis matched up pretty well with my history, but it is incredibly frustrating to have 5 appointments and no real work to show for it. The short notice did save me, and the infection cleared up with medication. They have very convenient appointments and it’s probably fine for more basic treatment. That said, anyone with problems beyond a basic cleaning or cavity would likely be better off elsewhere.

went there with my son first he was 4 he had a great experience and now loves going to dentist. I then went to get a cleaning and later for cavities I had 3 it was a great experience. a year ago I had some other cavities done else where and had a horrible horrible experience. this one was great.

I found this dentist for my fiancé who needed Saturday appointments, she started going there and loved it, so after feeling ripped off by my out-​of-​network dentist, I tried out this dental office. Wow! I was impressed! The staff were all very professional, and they weren’t kidding about being «gentle» The appointment process was a breeze, I didn’t have to wait long to be seen, the hygienist was very friendly and did an excellent job cleaning my teeth, she also happily used topical on my sensitive gum’s before cleaning. I also had some fillings done, and was very impressed with Dr. Greenstein who performed the service, no pain and was in and out fast. They accept almost all insurance plans, trust me In-​network is the way to go!