Jo-Ann Fabric & Craft

I was pleasantly surprised by this store, I was not aware that Jo-​Ann Fabric had opened a store in this area, I am glad I discovered, and it was just by accident. I had been at the store in Tigard, the previous week, and I was so disappointed, everything has changed. for the worse, people are not as nice as they used to be, many fabric types have been discontinued, it is hard to find anything and there was no one around to ask for help. So when I ended up in this store in Beaverton I was taken really happy. They seem to have a large selection, and the kind of fabric that I had not been able to find at the other locations, I was able to find it here, I also found some decorative ribbons and other similar decorative items that I needed for my household needs. Everything seems to be so well organized and placed in the proper category and it is so easy so find what you are looking for. The best is the employees, they are very friendly, quite knowledgeable, and always helpful, and you find someone who can help you with your questions, right away, I did not have to wait and wait. I will definitely come back!

Some stuff they sell is way overpriced such as scotchgard… Goto Walmart it’s more than half price less.

Finally! Decent customer service!!! After a quick call to this store to see if they had a particular product in stock, I was in shock that I was NOT put on hold for more than 10 minutes, and they even had what I was looking for, and at a fraction of what the next door craft store was selling it for. THANK YOU for not giving me the run-​around and the terrible customer service I experienced at the other stores I will not even bother to mention. And your sales people were even nice!!! Kudos to you!!!

Get the ad from the paper, find a great item on sale and head over to this store… chances are they won’t have it and they will direct you to a larger Joann’s miles away. Uhg…

Terrible service. Big sale and one person at the cutting counter, 10 customers behind and no one on the floor. Last visit here for me.

The ladies in this store are so helpful! I didn’t see the sewing machine I was looking for so I asked the lady at the computer and she quickly located it and took it to the front. Then when I went to the front to pay, that lady notified me of the expensive thread mistake I was about to make! Yikes, $ 9 for thread, thank goodness she stopped me. She also showed me how I could double up on the coupons online. I paid for all of my stuff $ 20 under the price of the sewing machine, woohoo!

I bought an upholstery fabric for two chairs. After cutting all of the the pieces and beginning the project found that one piece was flawed. I returned it to the store for even exchange and the store would not return/​exchange because fabric had been cut. They said I would have to return it all or none, so I essentially had to pay twice to complete the project. That is unrealistic for most projects. I suggest that you check your fabric VERY carefully before purchasing as I am concerned that Joann sells second quality on fabric, rather than first quality. I complained to the company and received an email stating that the district manager would call me but I never heard a word.

I’m a big fan of Jo-Ann’s normally but this one is not the greatest. The selection is subpar and the service is as well. I got a big hassle when I wanted to use a coupon on something that apparently was on sale but not posted (and my coupon was a WAY better deal). I didn’t put up a fit but the cashier gave me a look when I asked for my coupon back to use on a bigger purchase. I’m not cheap but c’mon. Go to the Jo-Ann’s in Tigard. Better service and selection.

It is so very hard for me to write this negative review but it HAS to be done. I live in North Central Washington. I belong to a non-​profit group that wanted matching vests. I contacted my friend who lives in King City and she volunteered to make them for us. I called the Beaverton store (I guess they moved to Portland now) on 10÷18÷14 to place an order for the equipment needed for the vests. Because I was purchasing it and having someone else pick it up they did a «special order». Kaitlyn took my order over the phone and confirmed that they could get the small order to their store within two weeks. On 11÷1÷14 I called again and was told that my order was not in yet. I called again on 11÷6÷14 and talked to the manager Tanya, she found my order and although the form was filled out and paid for, it hadn’t actually been put in the system to be ordered or filled. REALLY! She said that she could have the order expressed to them in a few days and would call me. I called again today (11÷15÷14) and talked to Tanya again, she told me she was still working on getting the order in. I AM SO FRUSTRATED!!!

The remnant in question, here had elastic on the half top all the way. It was totally hidden when they wrapped it. Remnants ARE NON-​RETURNABLE!
I wanted to talk to the Store Manager, by phone, and I was on the phone less than 2 minutes and he GAVE ME THE ANSWER I wanted, to compensate of what went wrong with the fabric remnant that I CAN NOT USE, bring it in before 3PM.
Thank you! GREAT customer service!
I called the nearest store by me, and she wanted to keep arguing, I decided to just hang up on her, and let my credit card take care of it, but I took another jab, by calling the store where I bought it.