Kaady Car Wash

If I could give zero, I would and it has to do with management of this place, the wash itself is descent and I like their environment friendly attitude. But when it comes to damaging your vehicle and taking responsibility, that’s whole other deal! They damaged my rims because they had a loose bolt on their wash lane tracks and it damages 2 rims of mine, they pay for the fixing of my 2 scuffed rims and later; like 2 weeks and invites me to come back there for a wash on them for the inconvenience. I go thru and they realized they never fixed the issue that damaged my rims before and damage another 2 on one of my other cars! Then they have the audacity to tell me sorry but we already paid for the damage the first time, we’re not responsible for a second!!! So I try to never use their facilities and let others know too be careful using them and check over your vehicle before you leave because chances are they left a little something something they are going to claim they’re not responsible for!

First let me say that nothing compares to taking the time to wash your pride and joy yourself. With that said, I have been taking my cars through Kaady car wash for over a decade. (I might mention all my cars are Black) Great Service great wash and a fair price. I am a loyal customer for life.

I love all the Kaady locations. Friendly customer service and I have never had anything but a sparkly clean car after going through. This is the only place I wash my car other than my driveway!

Very nice staff and pretty good washin’ (I can get past the water spots), however BEWARE… my front license plate got jacked up after I went through :(

I always felt that Kaady offered superior washes along with good service, my family has been going there for years. Unfortunately I had a bad experience at this location recently and have not been to any of their locations since.
I bought the express wash and when I got home 10 minutes later I noticed that there were water spots all over my car. I had driven out of my way, past other washes in fact, to go to Kaady and it was a Friday evening so I wasn’t going to hop back in my car to have them fix it right then. I went back the next day with my receipt, less than 24 hours later, and was told they have a «same day» policy and that I would need to fill out paperwork and that a manager would have to get back with me. I emailed the company and they did not respond.
I am at Carriage House right now waiting for my car to be finished and received a «rain guarantee» that states that if it rains the next day they will wash your car again for free. They offer a better guarantee, and even for something that only God can control! :)
I get frequent deluxe washes and baby my car; as I said I was also a longtime customer. Had they fixed the problem the first time or even responded to my email I would have remained a loyal customer, but because of this poor service they’ve lost a good customer. Keep driving to the next wash.

The people that work here are really friendly. My car always looks great when it comes out of the wash. Never had any problems with damage to my car.

We live near the Kaady car wash at Lombard and Allen, and after taking our cars through a couple times, we found the license plates got twisted by the car wash machinery. So I wrote to Kaady using its web site and asked what to do to prevent it. I was contacted by their customer service rep, who had me meet him at the wash. He installed a beautiful frame and then sent my car through the wash — all free of charge. The new frame worked perfectly, and I was able to get more like it for our other car. I’d say Kaady really takes customer satisfaction to another label. Top honors!