Oil Can Henry’s

I have gone to this Oil Can Henry’s for about 15 years. Lately I have noticed something: they never do all the stuff they say they do on the oil changes such as light inspection and tire pressure check. Yet I have still continued to go before today’s incident. I called and asked if they could do a fuel filter change due to the age of my vehicle. The person on the phone said yes they could, they had the part in stock and told me I could come in. I drove on over and specifically told the person that started to service my car that I had specifically come in for the fuel filter but since my oil change was due in two weeks to go ahead and do that as well. So I sit there for about forty minutes thinking that the services are being done. The guy starts to wrap up and tells me the price is $ 39.99. I asked how can that be with the fuel filter change. He then says oh we couldn’t do it because your car is too old and we’re worried about breaking the fuel line. That sure would have been nice to know as soon as they saw it so I could have gone somewhere else! I didn’t need the oil change, I needed the fuel filter! The manager seemed unapologetic and kept saying why they could not replace it. I told him that was not the issue, it was the fact that they could not tell me this at the beginning when they were so busy trying to hawk other services to me. To add insult to injury, I drive halfway home and realize they had not even removed the coupon amount from my total. When I drove back, I mentioned I was calling their corporate and the manager had the nerve to say he thought I was overreacting and that he was apologizing now.
Well thanks but no thanks. If I wanted sh***y service, I would have gone to a Jiffy Lube.

Came here for my first time and had a Transmission Flush done. Service was excellent. We were able to sit in our car the whole time and not have to sit in a waiting area. The service guys are wonderful. They communicate while servicing your car. The guys are friendly and they work as a team. It feels a lot more comfortable and cozy coming here. I will definitely like to come back for other services. Highly recommend this place!

I’ve been taking my cars here for several years (a 2008 Mazda and then a 2011 Subaru). I haven’t had any issues and would generally recommend then for decent oil changes. However, recently my wife took her 2010 Honda here on her own (Tanasborne location on Aug 14^th, 2015). She was very upset with the service technicians predatory sales tactics, to the point she felt harassed. She felt like they ganged up on her and would not leave her alone with only an oil change. I no longer recommend them.

This is my first and potentially last visit. They tried to sell many extra services. Showed them $ 10.00 coupon and didn’t reduce final price (prices was adjusted to ensure there is no reduction). Also tried to contact 800 number about this, went to voice mail.

Got and oil change for the wife’s car today and the guys were very honest and helpful. They didn’t try to sell me anything I didn’t need. On top of that, her skid plate has been loose for over a year now and they took the time to secure it back in place. I’d come back for the next oil change!

Ken at this particular location was extremely helpful and honest. Did not get the sleezy vibe at all during our visit here. Will certainly be back!

I like the fast, thorough service. But before you go, practice saying, «NO THANK YOU!» Because a little guy will sit there next to your car trying to up-​sell you on every single little thing from chemicals that are supposed to clean your gas tank, to better oil, to who knows what else.

Great service! I went in because my oil light was on and Jonathan was extremely helpful. I think it had been WAY too long since my last oil change and he didn’t pressure me into any upgrades or other «special offers». He simply offered to top it off or change it. I opted for the oil change and it was done within 15mins and I was on my way. They were fast but did double checks that I had never had done before. I will certainly be back.

They did a great job and were super friendly! I went in to get an oil change and have my fluids checked and that’s exactly what I got, plus some great smiles from the guys! High five!

Big scam… Asked how much is regular oil change. He said for my car starts at $ 69.99! My past oil changes only max at $ 29.99, ave around $ 19.99.

There was a long line, but it went by quickly. They give a lot of recommendations without being super pushy or forcing you to purchase anything.
They give complimentary papers while you wait, but throw them away after you’re finished. I understand that people might not want another person’s used paper, but it still felt wasteful to me.

Like my previous experience with another [local] Oil Can Henry’s, this experience, albeit brief, was not pleasant. I tried to give the Company another chance by visiting this Branch. The deciding factor in my decision to do so, it their alleged CarFax reporting, which is nice for backing-​up maintenance records.
I arrived with my vehicle, and politely asked for a «coolant system flush,» (which are not cheap,) and also politely advised that I would be providing my own coolant (since it was superior than the cheap stuff they provide.) The attendant’s attitude RAPIDLY went south, and he not-​so-​politely advised me that ‘he had never heard of such a thing.’ I then asked him to «look me-​up in the System,» to verify that «they never had a problem with that, before!» So he did…
The attendant returned, and stated that he indeed had verified that I received such service in the past, but that ‘they do not like using customers’ own fluids.’ I told him that I completely understood that, and that if they ever chose to provide the various fluids of my choice, like Royal Purple, I would be DELIGHTED to use their fluids. He did not like my response, which also was polite in nature. He replied with, «let me go check with the ‘PIC,’ and see what he says…» I replied with, «OK, but please hurry-​up; I need to know if he won’t allow it, before Jiffy Lube closes!» I was not surprised that he quickly returned with an even more negative attitude (apparently shared in common with his «PIC,») after which I dutifully returned his little «menu» depicting their over-​priced services, thanked him for his time, and off to Jiffy Lube I went…
— Ivan

I have been to this Oil Can Henry’s twice over the last three months for oil changes. What drew me to this business model was the convenience. You just can’t beat the convenience and the speed at which they complete the service. I would say that the service is what I expected and have had a good experience. The reason I am writing the review is because of my last experience. After my second oil change, as I was driving into Portland, my skid plate fell and was dragging on the highway. I called Oil Can Henry’s customer service and they directed me to a location close by who helped remove the skid plate and placed it in the back of my car. I responded to a survey and mentioned the issue and was contacted again by customer service and then again from Cody at the location where I received the service. He offered to get it all fixed up and offered to meet early in the morning, before opening hours, to help resolve the issue. Cody was very nice and professional about the whole thing and I really appreciated his help as it saved me $ 300 (buying a new one and getting it installed). It was a nuisance that was fixed by Oil Can Henry’s and it was all I needed to feel comfortable again returning for future oil changes. In my experience they went above and beyond to correct the issue and I greatly appreciate the effort.

I was greeted right when I pulled up and all the employees seemed to be doing their work. The person working with me was very nice and didn’t badger me. He did give me little «recommendations». He also showed me what level my oil was at. I will definitely go to this location again.

I sat outside one of the bay doors for 25 mins with no service or greeting from any associate. I decided to leave and have my oil changed elsewhere.

Was informative, polite, comforting workers that made our oil change and a few other treatments present. Have gone to a few places… will make this one our «go-​to»

Good service. I’ll come here again. The prices are very competitive and their service was very thorough.

I’ve always enjoyed going to Oil Can Henry’s, been a regular since I moved to Oregon 11 years ago. The prices have gone up a bit in the last couple years but it is still a great deal and comparative to competitors. I like Henry’s because they always have a lot of promotions and deals if you bundle your services. And I was able to get $ 8.00 off my service today when I checked in on Unilocal (hint hint)!
I appreciate their top off deal. Pull up and they’ll top you off as well as check your tires and re-​fill them. Done this many times and it’s been a life saver! This location had great customer service! I’m a complete mechanical idiot and they explained everything to me like I’m an adult and were honest about what I needed and what was optional.
One little thing that I was missing from my experience today. was the sing song between the lower bay and the guys up top! I love this at the other locations and that’s what I’ve always explained to newbies about the experience! Good experience today!

Soooo… now I will be forced to take my car to the dealership for everything.
I’ve had at least 5 oil changes [and other services] here in the past 2+ years.
I take good care of my car and I expect these people to care about the fact that I am giving them a lot of money for something that cost ME a lot of money.
Just FYI — my car has 75k miles on it. I drive very little compared to most people.
2 ½ years ago, I had every single power steering component replaced by Honda.
Less than a year ago, I once again had the lines and fluid replaced by Honda [a small leak in one of the lines], but the pump was new and kickin’.
I install new top of the line windshield wipers every fall, just as it starts raining. Mine are ~6 months old now.
I had an engine and radiator flush at my last service, so ~5k miles.
I also replace both air filters every 10k-​12k miles. I write the mileage and dates on a sticker for every single thing I do to my car, and keep receipts in the glove compartment.
I came in before my oil light came on.
Yesterday — YESTERDAY — I had brand new tires put on my car, battery checked, blah blah blah. THIS MORNING — before getting an oil change — I had my tires aligned and all fluids checked (complimentary). They couldn’t do it yesterday when I had my tires replaced due to time constraints/​business.
Every time I’ve been here, they’ve told me they do this and that for free, and one of the items they did for free was install air filters if you brought your own, because it requires a specific tool due to the location of the air filter.
This time, they told me they don’t do that. I’m not paying $ 39.99+ PER air filter when I can pay less than that for both (and better quality filters).
I’m just going to guess that commission is part of their pay. I’m not going to pay for things I don’t need, so quit hounding me. Also, if I JUST had something done, how can you tell me it needs to be done again?
I just had an engine flush at my last oil change, and they recommended it again 5k miles later. So basically, I paid for something last time that didn’t benefit my car at all. Why would I ever do that again?
Our relationship has taken a turn for the worse, OCH. You’re kind of becoming the whore that Jiffy Lube was to me. If I don’t need the «special services» then I don’t need them. I’ll ask for what I want/​need. If my tires were just put on, balanced and aligned — then NO I do not want you touching the air.
Also, I was asked if I had any coupons. I mentioned that I had the $ 15 coupon on my phone (which is ON their website) and the guy told me the only special they’re offering is 10% off when you purchase two additional services (radiator flush, transmission flush, etc). His co-​worker said they’re still taking it and he completely ignored him.
I gave him an opportunity to correct himself and offer me the coupon, but he didn’t.
Months ago at my last oil change, the employee gave me someone else’s receipt with all of their personal info on it: Address, Car/​plate information, phone number, full name. And my «reminder» sticker was printed with the old mileage. It’s like they suddenly don’t care.
I will no longer go here. Honda service it is.

I had two tasks to perform: 1) Get the oil changed in my wife’s car; 2) Replace the burned out headlamp on my wife’s car. Imagine my delight when I was told that the guys at Oil Can Henry’s could handle both tasks at the same time. Awesome. That saved me a trip over to O’Reilly’s.
What was also awesome was when the oil change guy pulled the nest that some psycho, nutso squirrel had built in the engine compartment. It was made out of insulation material (probably from my attic), leaves and twigs. Gratefully, there weren’t any squirrel carcasses in it. Ack! The car sure is running with a lot more pep – not sure if it’s due to the service job or the squirrel nest extraction.
Thanks, Oil Can Henry!