Universal Appliance Parts

I read the mixed reviews and decided to give them a chance. Like most that rated 5 stars, I called to check on availability before I placed the order on-​line. They had two in stock. Their prices were the best I found. They sent me updates every couples days and the part was exactly what I needed. The communication was basic, but sufficient, and I don’t have any complaints about the timing of delivery. All went well.

I purchased a part for my oven. They claim a «no hassle return» but, in the fine print, there are some parts that they don’t take returns on. The part I purchased did not work for me and was very expensive. After they told me this was one of those non-​returnable parts, he recommend I try to sell it on eBay. «This what others do», so I figure I’m not the only sucker. I reviewed my purchase, and nowhere did their system warn me this was un-​returnable. I think this is really crappy customer service. If they have a no-​return policy on certain parts, they should go out of their way to warn the customer.
Hey, here’s an idea, rather than purchasing your part from Universal Appliance Parts, go get your parts from eBay, the sellers there give better customer service. I should have checked the BBB website first, where they have an «F» rating.

I ordered an LED panel for my dryer by mistake and I would like to return it, but they wouldn’t not allow because it was classified as an electrical part. DO NOT ORDER FROM THIS WEBSITE. They will find ways to blame you for not reading their policy or not calling them on the phone to talk to them first. Unfortunately I did call them but their phone hung up on me stating that all customer service reps were serving other customers. good bye.
This company is NOT flexible to work with customer to resolve issues, they just want to stick it to their customers. stay away from this website.

I strongly recommend against using this company for parts. I ordered a replacement part for a GE wall oven. It was shipped in a reasonable amount of time but I found, upon arrival, that I had ordered the wrong part. That was my mistake and I was prepared to eat the restocking charge. However, when I wrote for a return authorization, I got an automated email reply saying «ticket PGQXS has been created» but no text was included. A week later, I have sent another note and received a nearly identical response with a different letter grouping for the ticket. It’s not a complicated matter; simply send an address and return instructions, perhaps a shipping label, and the customer would be satisfied. I will update this if/​when I get a response from the company. But they clearly are not focused on customer support.

I ordered black replacement knobs for my Maytag oven and they sent white ones instead. I contacted the company to return the item because they shipped the wrong parts and completely disregarded the customer note which clearly stated to send black replacement knobs as viewed on their site. The customer service representative responded by saying the items couldn’t be returned because the part is only available in white and that they needed the model number from my stove. If I give you the part number directly from the part, what difference does the model number for the stove make? Are you going to throw in a new stove to match the wrong knobs? I don’t think so.
This is my last communication with Universal Appliance Parts today:
Obviously you are not willing to accept responsibility for your ERROR!!! Look at my order… it clearly says to ship black knobs. What type of company ships the wrong part and says after the fact «We sent you a part you didn’t order but the part is non-​refundable?» Never mind that we completely disregarded your note to ship BLACK replacement parts. We don’t value you as a customer and you’re screwed for doing business with us. Look at my order form!!! Please provide me with the name of your owner or company president. I refuse to accept this is the way any business owner conducts business. I have no problem going to watchdog agencies who specialize in exposing shady companies with deceptive business practices. Only a complete moron would respond in this manner. I have photographs of my black knob with the part number clearly written inside.
I sent them copies of the order form that clearly stated to send black replacement knobs and photographs of the original knob with the part number visible.
Horrible customer service and I wouldn’t recommend anyone to conduct business with this company.

Great place — people are nice and they always are able to get me a part very quickly.

I ordered Whirlpool oven door hinges from them. The parts shipped were Whirlpool originals. They work flawlessly. They did not ship in 1 – 3 days as stated on their website. They did on day 4. That is why I am giving them 4 stars. I will order parts from them if I need any.

I Called a local Palm Springs appliance part store for a #22 001 538 maytag timer and was first told the part was $ 97.00, then the girl said oh wait that’s old price book. It’s actually $ 170.00 plus tax and we have to order it. It will be at least two weeks. really?
I went online to search for the part, found Universal Appliance in Oregon. I called and talked to Greg. He said he had one in stock and I would have it in 3 days via UPS. Price $ 97.21 + shipping. Total $ 110.12. I gave him my credit card # and it was on my doorsteps 3 days later.
This was perfect and took about 7 minutes to install, super easy with online directions! I will order any future parts from Universal Appliance Parts! They were very helpful and professional.

I was looking for appliance parts to order. The customer service at the desk was wonderful. They will look up the order number from the model number and they will print out the sheet with pics of the parts and the order number so you can order on line from the store and save some money. They were more than willing to help you find the right parts even though they knew I was going to order it online. They would even recommend an appliance repair person that can be trusted with appliance question and reasonable rate. I really like this appliance store.

Southland Fire alarm has used Universal Parts for our Smoke Detector need for many years always a good source.

All too often we only post reviews of an online retailer when they’ve done something wrong and that can make their ratings look much worse than they should be.
I wanted to post about my positive experience with Universal Appliance Parts. They had the cheapest price on several hard-​to-​find OEM parts for my GE Monogram fridge. I called first to make sure the parts were in stock (FYI this is the key to satisfaction when dealing with many smaller online retailers) and was assured that they were. I told the sales guy that I needed the parts ASAP because I was fridge-​less until I got them. He made sure the parts were shipped out the next day and I got them 3 days later without paying unnecessary expedited shipping charges.
All-​in I saved almost $ 600 going through Universal Appliance vs. GE directly (who was also sold out of two of the parts).

We ordered a part for our range, and when it arrived, it was defective. Although we ordered the part months ago, when I asked about a replacement, they sent it out immediately, no questions asked. The new part arrived in 2 days, and it’s perfect. I would recommend them to anyone! I can happily report that I can now turn on my oven!

If I could give negative stars I would. The absolute worst customer service. Checked before paying for a part they said was available. They charged me and then three weeks later cancelled my order. Don’t waste your time with this company. Lots of other options for parts. They have terrible reviews for a reason.

I ordered two items from these guys. One of them arrived in a semi reasonable amount of time. After almost three weeks of waiting for the other item, I called and was told that the item was backordered and wouldn’t be in for another two weeks. They never thought to call and advise me of the delay so I could buy from another place. I needed these items for the house I was selling and because of the delay, I couldn’t get them in time. I understand things happen, but good communication/​customer service is paramount in this day and age if you want to run a successful business.

The good: they had the coupler I needed for my washing machine. The bad: they charged me $ 21.95 for a part that
charges $ 3.60 for. The bottom line is you are going to be overcharged, and seriously overcharged. I would have to use rather foul language to describe how, but use your imagination.

I ordered a replacement gear over the phone for my kitchen aid mixer. Aparently it’s the mechanical point designed to fail when you put too much meat into the grinder or whatever and this little gear dies instead of killing your whole mixer.
When I called, they didn’t have a diagram of the mixer to help me look up part numbers so I had to turn to amazon and see what I could find there. I found the part number and the part online for $ 5 and locally for $ 10. I went local for the simple reason that I wanted to be able to compare the two gears before I commit to a purchase that I cant really return.
The part is great. Just what I wanted and they had it onsite within 24 hours of my call. I will be back nest time I need a part.
The only improvement could be ease of ordering. Between that and the extra price I give them a lower raiting.

I do not recommend buying form this vendor. Slow shipping and electrical parts are non-​returnable. Buy somewhere else!

My GE dryer stopped working on Monday due to a bad motor. I found Universal Appliance Parts had the best price and placed an internet order on Monday night with a note requesting quick shipment. I called Tuesday morning to confirm that my motor was indeed in stock (as suggested on their website). They shipped my order on Tuesday, I received it on Thursday (in California) and had my dryer working by sundown.
Appliance parts seem to always be ridiculously expensive, but this motor cost me ¹⁄₃ of the price on the GE website including shipping.
Excellent service and price!

I love these folks! I purchase a new filter for my fridge from them every 3 months or so and they are very nice each time I visit. Their prices are competitive with everyone else and the location is ultra convenient.
I have ordered a few parts from them as well over the years and they make it extremely easy for me.

I got a mail order part.
As for the email of the tracking number the other guy complained I also thought I did not get a confirmation number but I missed it because it comes from UPS and not Universal.
My complaint /​annoyance is that the part I ordered came DOA. When I asked for a replacement part I was issued an RMA number and told that a shipping tag would come in the mail and once they get the part back I would get credited for the return. In the meantime I have to order and buy the part again. The part is not cheap and I now have paid for two parts.
Most places apologize for sending a defective part and try and fix the problem with an expedited cross shipment. Instead I now have paid for the part twice and get to wait anther 4 business days to while they ship another.