ZOOM+Care

Hayden was able to fit me in the tight schedule to help me with my urgent issue. He was kind and understanding, truly a caring person. PA Erin explained everything in detail. The only problem I have is with Labcore, the associated laboratory service. My lab test results were incorrect most likely due to not allowing the sample to «culture» long enough. I’m sure they will say they are following their standard procedures. This is serious concern.

I get that Zoom+ wants to be different, but I’m confused by how requiring an appointment qualifies as «urgent» care.
The lady who examined me was great, efficient, & pleasant. The rest of my experience, however, was pretty bad.
I didn’t know I needed an appointment, which I would have made before getting on the Max train for an hour only to finally arrive & find out they were closed for lunch (at 2pm). So I had to return at 3:15. (Urgent care???)
As I sat in the waiting area, I noticed the big screen TV facing the picture window that was displaying my first name & appointment time. I have an unusual first name & am well-​known in my community. I felt as though they were outting me there.
What really pushed me over the edge and will get me to report them to the Oregon Insurance Division came at the end of my visit. While I waited to be checked out, I was alone in the lobby, standing at the reception podium. I glanced down and could clearly see someone’s three prescription bottles. I could easily read the name of the Rx, the patient’s name, & her home address. Do HIPAA laws not apply at Zoom+?

If I could give them a zero, I would. Went in for a 10 minute appointment for a possible UTI. Zoom care charged me $ 299 for the office visit and another $ 100 for lab fees. $ 400 for a simple urgent care visit is unbelievable. It shows this place is not out to help keep people well, they are out to make money. On top of that, they do not offer payment plans for these high fees. Another sign they are only out to make a buck. I would HIGHLY advise against going here unless it is your last resort.

I’m not one to really write reviews, but I must for this. Today I went to zoom care for the first time after being referred by a friend. I was skeptical and nervous seeing as though I haven’t been to a doctor since I moved here from out of state, but Tina was a great person to go see. I didn’t feel rushed, she was very genuine, and was very informative and did a great job of explaining everything going on with me. The scheduling process was so simple online. I got there, and I was in and out within 15 minutes or so. I’ll definitely be back!

In spite of numerous requests from us and the insurance company, zoom care has not responded to requests for its provider tax ID and we have not been able to get reimbursed for a visit in July.

Took a long time to get help, and find out a couple months later that I was misdiagnosed and didn’t get the care I needed.

Before I came to the Tanasbourne location, I had a skype video doctor appointment with Johannah Lutz. She was super nice and wanted to help me, but due to the symptoms I was having, I needed to go in to the actual office. I chose to try the skype option first, because without insurance at the moment, $ 35 was a very good deal!
I made an appointment for the same day, and was seen by Erin Helton. When she examined me, she was very friendly, and understanding. I run a lower temp normally (97.7) and so I usually have to plead with doctors to listen to me when my temp is 99 that I DO have a fever. She never questioned me. The appointment was quick, in and out. Prescription in hand. AND the $ 35 was taken off the office visit payment. Which, for no insurance, was an awesome price. I am very happy my employer has Zoomcare as an option, because Erin will be my new primary care doctor!

I cannot express enough how incredible this place is.
For about two weeks, I was suffering with horrible cysts in my underarm area, which is something I’ve dealt with on and off for years but it was never bad enough to go in to the doctor (especially because I don’t have insurance). Finally I woke up after almost no sleep in so much pain that I threw in the towel (figuratively, because I couldn’t lift my elbows/​arms above my breasts) and went in to this Zoom+Care location for a walk in. I had researched urgent care clinics the previous night because I could tell my condition was getting progressively worse, so I was ready on Sunday morning to go right there. I was the first person there and they took me right in!
I saw Tina and let me tell you, she is the reason I will keep coming back. She gave me such excellent care. She made me feel like a real person, which you don’t always get with doctors, and she actually empathized with my pain. I’ve never seen dedication and energy like hers.
After my appointment, she wanted to see me again to check on the condition and possibly prescribe more treatment, but she knew I didn’t have insurance and it could get very costly, so she told me about the free clinic that they run at the Mississippi Ave location and made sure that I knew where it was and when to get there. I returned to that location on Wednesday evening (I had initially gone in Sunday morning) to find that she had done more research on my condition and we actually worked out a long-​term treatment plan that will hopefully keep it under control.
I’ve never had such a positive experience with a medical center before. Even the girls at the front desk are friendly and sweet. Everything is just so effortless with them and, in my opinion, reasonably priced. Even my husband’s co-​pay at urgent care is about as much as the office visit here, and he obviously has insurance!
I would not hesitate to come back if I need to (which I hope not to, but it’s great knowing that I have a place that I feel comfortable if the need arises)!

This place is great and after going here I will never go to another urgent care facility if I can help it.
I actually arrived at the nearby urgent care facility first and was told my time there including waiting and seeing the doctor would be an hour and a half. An hour and a half later they came in to tell me the doctor was running behind and would be another hour. Exasperated and feeling terrible, I asked if I could walk over to the Starbucks and come back, and they said okay. That is when I noticed the zoom care right there.
I decided to go in and just see if they could fit me in. They told me I could be seen in 15 minutes! The receptionist promptly took my information and didn’t give me the usual stack of 20 forms. They were right on time and the provider I saw was quick and efficient. They even had the prescription I needed right on site and gave it to me when I checked out. All for much less than I would have paid at the urgent care.
I called the number on my invoice a few days later with an insurance question and someone answered right away — no phone tree to go through.
Very impressed overall and would not hesitate to return.

After having an extremely hard time trying to establish a doctor at multiple other clinics with no success I decided to try this place out. It was fantastic. What I had been trying to accomplish for the last 3 months was done in a matter of hours. Super friendly, helpful, fast, and easy. All I needed was a check up. I was so frustrated before I found this place I was in tears. I couldn’t understand why all the hospitals made everything so difficult. It seems like it should have been as simple as zoomcare made it. I am so thankful for the care I received on a Friday night. And last minute. No lectures, just healthy encouragement. Thank you!

I have used ZoomCare on multiple occasions for lab draws and basic physicals. Overall, I have been pleased with the service I received and spoke with competent Physician Assistants during visits that were short and to the point.
On my last visit I needed labs drawn but was told after my examination that there was no one at the Tanasbourne clinic that day who was trained in phlebotomy so I would have to go to Lab Corp to get it drawn. Had I known this, I would have gone to a different clinic to begin with so not only did I get a bill from ZoomCare but I also now have a bill for a lab draw from a place I had to drive to. This in my mind defeats the purpose, although this was an isolated event and I would return.

Zoom Care is not very Zoomy! Even with an appointment we’ve been waiting for a very long time.

Good overall. I went in with a mysterious throat thing, and never really did figure out what it was, but the service was good.

About a year ago, I had a terrible experience with Zoomcare. Now, I have to write and let this office know what an excellent job they’re doing.
I have been seen at the Tanasbourne Zoomcare a handful of times, and recently made Tina Barber my primary, because the care I receive is consistently amazing. She follows up with me to make sure I’m doing okay and that any referrals I was given worked out. This was the beginning of making me a believer.
Making an appointment is effortless and easy to do either via phone or online. There is very rarely much of a wait, especially if you have an appointment. Zoomcare takes the pain out of urgent care and doctor’s visits. They even bill my insurance.
Now, I send everyone I know to Zoomcare when the situation is appropriate. I highly recommend them!

I went in for what I thought was a severe uti, turns out it was a bladder infection, I got antibiotics, followed the directions the doctor gave me, and within two days I was feeling dramatically better. After about a week on antibiotics, I wasn’t having any symptoms and the infection has not come back. I definitely recommend this for issues like this (use common sense, if you’re bleeding or need triage, you need to go to the ER).

simple and hassle free. No customary 30 – 45 min paperwork… no 20 – 30 min waiting time to meet doctor. nice, quick and easy.

Went to the Tanasbourne location on Sunday for a case of food poisoning I picked up either in South America or at an airport on the way home. (My bet is the airport, I was extremely careful about what and where I ate.)
For me the terrible joint pain, headache and chills have been far worse than the intense diarrhea. However, the nurse practitioner completely ignored my request for help with pain management, and she sent me away with an anti-​biotic prescription that is unobtainable in the prescribed dosage. Here it is Monday night, I’m sicker and I still don’t have an anti-​biotic.
I won’t go back for anything more complicated than a sports physical!

Consistent, compassionate care.
Every single time I got to this location, I am amazed by the differences between Zoomcare’s treatment and the treatment I’ve received elsewhere. I’ve been there several times for different issues and have received the same level of care each time. This weekend’s visit reminded me to finally write this review!
This Saturday I woke up with a fever. I was pretty bummed, since, in my feverish state, I thought I’d have to spend the day in Immediate Care or at the ER. Then I remembered Zoomcare and felt very relieved. I called to make an appointment (at 8:30, half an hour before they opened — I believe they have an answering service who gets the phone at that time?) since I was too woozy to use the ridiculously simple online appointment calendar. The person who answered was gracious, helpful and even helped me decide if I should take a fever reducer prior to the appointment or not.
When I arrived at Zoomcare, it was obvious that it was a busy day for them! But the receptionist never wavered in her professional, courteous manner. At one point, a man came in to ask several questions about Zoomcare’s policies, etc. Even though it was obvious that she had NO time for questions like these, instead of just referring him to the website, she provided thorough answers to his questions in a relaxed way so that he didn’t feel like he was a bother. Such a pro.
When my turn came, I saw Dr. Erin, whom I’ve seen a couple of times in the past. She was awesome as usual. She has such a great bedside manner, relaxed and personal, yet still professional. I wish I could have taped it to show other Dr.‘s what they’re missing. Bad news — she thinks I have H1N1. Good news — here are ALL the things I need to weather the flu — including a note for work, which, in my fevered state, I wouldn’t have remembered on my own. Super thorough while still showing me compassion like a human being (seriously, other docs, please take note). All in about 15 min. You guys seriously rock.
Now that I’m in my little nest with my pets recovering from the flu, I’m seriously wondering why I don’t go there for regular care. That might be the next step.

I’ve always hated going to the doctor — you never know how much it’s going to cost, it takes forever, it’s inconvenient, and just over all not a good time; there’s nothing worse when you’re already feeling like crap. I’ve managed to avoid medical intervention for anything other than routine preventative care for the past decade, until my usually amazing immune system failed me (while I was on vacation, no less). I knew I wasn’t going to get better on my own this time.
I heard about ZoomCare from a co-​worker, but it sounded too good to be true. It’s not. They’re fast, clean, very up-​front about prices — they have a «menu» of their most common services on their website, and you can do everything from booking your appointment to reviewing your medical records online. They do take insurance, they’re open 7 days a week, and can usually get you in same-​day.
My appointment was at 11:00, and I was actually seen at 11:00. I saw a Nurse Practitioner, Christy, she was friendly and thorough. My illness was pretty straightforward; she had history taken, exam completed, one quick diagnostic test done, meds prescribed and I was checked out by 11:15. I’ve been asked many times if I felt my exam was adequate, and yes, even in that amount of time, it was. Think about it — you may spend an hour at your doctors office, but how much time actually with the doctor, and how much time is spent waiting? No wasted time talking to a nurse first with lots of waiting, just to the point and done. Absolutely amazing!!!

I made an appointment one morning for 1:30 that afternoon — I was coughing violently and had a whole lotta chest congestion happening, and the (ahem) nature of the congestion told me it wasn’t just an average cold, ‘kay?
Making the appointment was easy as pie, just clicked the time slot I wanted on their website, answered a few questions, done. When I arrived, the lady at the front desk was friendly, professional, and efficient, and offered me water, tea, and kleenex while I waited (I was there a few minutes early). Right on time, I was brought back to the exam room, checked over, diagnosis made, and prescriptions written. At no time did I feel rushed, or like my questions weren’t answered.
I really appreciate too that she gave me meds, but didn’t do the antibiotics auto-​dispense that many urgent cares do. She thought what I had was likely viral, so they wouldn’t help; instead, gave me an inhaler and cough syrup, told me how to self-​care and what to watch for, and ordered a chest x-​ray just in case I was pneumonia-​bound. [The chest x-​ray was not on-​site, but a few blocks away at Providence. I was in and out of there in minutes too. Review to come.]
No complaints whatsoever from me, they do it right. I was seen at 1:30, got the x-​ray and filled prescriptions and was in my jammies in bed by 3:00. Efficient and quick yet caring and professional. It’s a hard balance to strike frankly but Zoomcare did it easily. Yay!