Enterprise Rent-A-Car

The folks at Enterprise/​Beckley are beyond excellent in their customer service. They are my go to car rental place. I’ve always had a good experience. Angela is superb in making sure you are happy with the car you will be driving. Everyone is cheerful and ready to help and bring solutions to any blips that might arise. I’m very happy with them and will continue to use them when needed. I love that I can rent a car that gets 40mpg! :) Thanks to all!

My last experience with this place was very frustrating. I went online reserved a economy car and it gave me my price. Online experience was fine. I go there to pick up my car and we waited an hour to finally get it because it wasn’t cleaned yet. Mind you I had this car reserved for a couple weeks and it should have been ready when I got there. There was a fee that was not mentioned. They had apparently recently changed their policy so I had to pay extra because the driver was not over 24. The time before that I didn’t have to pay that. The car they gave us was terrible. It was not an economy car. They gave us a Nissan Juke, which is actually mid size SUV. It had a turbo in it and it sucks up gas. I expected on not spending a ton of money because a economy car would have save me money. This was like emptying my wallet out the car window. I will never do business again with this location. I’d rather walk.

The pre-​fill gas price was 15 cents more than the one on Harper Rd. Other than that, they are great! While the Harper Rd location is closer, I have had awful experiences there. The last one with Lindsay Tate was horrendous! Possibly the worst experience I’ve ever had at any Enterprise!!! She flat out lied and her manager then backed her up. I have been renting so long, I knew she was incorrect. She was very unprofessional and just downright nasty. Use the Canterbury location for a pleasant experience. I know I always will in the future.