Mt. Kisco Honda

So I called this dealership to ask what the exclamation point in the horseshoe meant and they said I needed to bring the car in for a diagnostic check which would cost $ 115. Then I googled it and it was merely a tire pressure problem, something that is apparently common knowledge… to everyone but this dealership… who wanted their $ 115. They up charge and mislead. Not an honest branch. Stay away.

I am from PA and just moved to NY, my CRV needed service so I brought it to this location for service. 3 hours later the service department tried to pull one over on me and get me to pay for things that were covered by my warranty, not to mention the service advisor (name not provided) was not knowledgeable at all. Thanks to my amazing PA Honda dealership they were able to handle this situation over the phone and make me aware of what was going on … I left and will never go back and will drive 4 hours to get all my servicing done on my CRV. Go at your own risk …

UPDATE: As he requested in his response to my post, I contacted Guy, the GM at Mt. Kisco Honda. He apologized for the miscommunication about the shuttle service. When I asked for reimbursement for the $ 30.00 cab ride, he said he was sorry but he couldn’t do that.

Don’t say you weren’t warned. This place has horrible service, though there was one nice and honest salesman. Wish I could remember his name. I believe he lives in the Bronx and was fairly young. Their service dept. clearly robbed me, making me pay for something I never asked for. They were so kind though. They took 20% off their regular outrageous price. Of course, the wheel alignment they did, did nothing for my alignment being out of whack. I will definitely never go there again for anything, not even an air filter. To top off my disgust, after opting out of all their emails, they still send me one from time to time. Very sad business practices. Watch yourself if you decide to go here. Rich from Pleasantville, NY, owner of two (2) Hondas.

Poor communicators. I filled out the online form to get an appointment and then I called after not hearing back from the dealership. I was told first that their e-​mail wasn’t working and that the woman was hoping no one had tried to e-​mail them. Then I was told that this was the first time they heard from me and yet she then went on to say, according to your e-​mail you requested Friday or Saturday but chose Monday on the calendar. Well, 1. Monday was the first available calendar date I could choose. 2. Which one was it, they never got an e-​mail from me or they did and just chose to ignore it? It sounds like the latter. They don’t want your business so clearly go anywhere else. Thankfully Hondas are reliable cars so you can avoid the dealership or go elsewhere.

AVOID!!! Almost 2 years ago bought a certified pre owned honda civic from mt kisco honda, put $ 8000 down and financed the rest. the dealer said the car was never in any accidents and was just like new, even gave me a carfax to show it had no previous damages. several weeks later the car was in a slight fender bender and needed to be taken to a shop for some repairs. after a few days the shop called me in and notified me the car had been in an accident before, then showed that the car had been previously quick fixed w from a major accident and had some frame damage and had been improperly repaired. i then brought the car back to the dealer and had a long argument with them, finally they apologized and offered me a brand new crz for compensation and said they would take money off and apply my $ 8000 down payment on it. they quickly called me in to sign the paper work and told me it was just to transfer my loan and registration to the new car. not thinking that they were out to scam me i signed the documents so i could get my new car and be on my way. About a week or so later the first bill arrived, and to my surprise i owed the full amount on the car! i quickly called the dealership to find out what the problem was, and they accused me of damaging the car myself, and trying to blame them, and for that they said they were keeping my 8000 and charging me full price for the car. im only 21 and it took me years to save up that down payment, and i dont know what i should do. i recently talked to a honda near me and was told i should contact a lawyer asap. i dont know if i have waited to long or not, i still have all the original paper work including the carfax and the letter from the body shop stating the car was preciously wrecked. and also the dealer had the car removed from the lot that day and would not disclose where too. NEVER GO HERE! they are con artists and should be shut down and have their license taken. an investigation will be done soon. for your honda needs i would look into curry honda, they are great and help you all of the way with no hidden agenda. they just want to do their job and sell you a good car at a good price.