Just Brakes

Had a complete brake job completed by Just Brakes, Grapevine in 2009. A new master cylinder, front calipers & rotors in 2010 also in Grapevine. The Grapevine store closed thereafter. I called the Bedford store and discussed was told that my Lifetime Warranties were good and in effect and gave me an rough estimate which wold cover the labor since all parts were covered. I dropped the vehicle off and Fred, the manager (very nice and polite) provided me a friendly ride home. Just before closing that same evening, Fred called and explained that the company, Just Brakes, would not honor the Lifetime Warranty, because they had changed their policy to limit warranties to just a few years. However, I still had all my original receipts with the written Lifetime Warranties. He explained Just Brakes would not let him honor it regardless. He also told me that the cost to proceed would include totally new high end Rotors about $ 250 each and new calipers at about $ 300 each. That plus labor and other parts & fluid would cost almost $ 2000. I told him no and he did come pick me up to get my car.
This is the kicker! I took my vehicle the next day to another local auto repair service which found that all I needed was new shoes and rotors machined. They charged less than $ 400 and included an oil change, and $ 10 gas (as we were running low). Back home and running great same day.
My experience with Just Brakes is that they wont honor their Lifetime Warranties, they will claim unnecessary work and overprice repairs on top of that. Best to go elsewhere.

Got scammed by these assholes awhile back. Don’t trust these dipshits. I felt like they saw the color of my skin and half assed the job because of it.
Squeaky brakes are uncool.

I got a 19.99 oil change coupon in email.
I called and asked if I could get 5W20 oil at that price.
When I got there he said he was wrong, 5W20 would be 47.99.
Either bait and switch or manager don’t know his business, don’t want to to business with scammers or worse with someone that don’t know what they are doing
FYI ford dealer is cheaper than just brakes

They are liars and scam took my truck in to get breaks and rotor turned they said rotor was unable to be turned because below allowed depth. they tried charging a ungodly amount. I told them put it all back on I’ll fix it myself. So today I buy parts ¼ price for just the cost of the rotor they were trying to sell me. As I am trying to take off bolts it was unreal how difficult it was after using impact gun no success I stood on wrench and finally got bolts loose to find they used red locktite on all the bolts. I know they were upset because we talked to a man standing out front with sign telling his story of how they screwed him also! There was no reason for using locktite knowing we were going to do work ourselves you people are a joke I’ll do all I can to let everyone know how bad you lie cheat and screw people around

Very impressed with the customer service here. I dont know very much about vehicles, so when I found out I needed work done on my brakes I was a little concerned (usually my dad takes care of auto maintenance but I recently moved). The guys here took me out to my car to show me all the parts that needed to be replaced and answer my questions. When I called my dad to discuss the work that needed to be done, the manager, Aaron, even volunteered to speak with him and answer any questions he had as well. I thought that was really nice, especially for women like myself with little experience in auto maintenance. Honest group of guys who do great work and don’t overcharge or upsell. Will definitely be back!

Hats off to the store manager, Aaron. In previous visit they didn’t put the caps back on coolant reservoir and brake fluid. Too it back. They replaced and gave me a $ 15 off coupon. Thanks for good customs service

Took my car to get brakes replaced. The original brakes had no issues yet. Just wanted to do preventative replacement because I had hit 100k miles. They had a special going on for replacement of all 4 brakes and shoes. I just wanted Brakes and figured «Just Brakes» would be a perfect spot for that. Of course they tried to upsell me on all sorts of things like fluid replacements, shocks/​struts. When I got the car back the brakes were actually worse than before I had taken the car in. The front breaks constantly squealed real annoyingly. Brakes are covered under warranty so Took the car back to have them look at it again. They told me I needed to replace the hardware. Okay another $ 100 given to them. Got the car back, within about a week the brakes started squealing again! Took it back again. They stated the would not fix the brakes under warranty and stated I needed another $ 500 in repairs. Forget it! They specialize in brakes and they couldn’t get this right the first or second time? No way I’d let them try to «fix» my car a third time. Scammers

SCAMMERS! Just Brakes told me I needed a lot of work done to my brakes ($ 500+). I didn’t believe them because they had just started to grind less than 5 miles before going to JB. I told them to replace the pads only. They told me only replacing the pads would be ok for now but the other stuff (calipers) would wear down my new pads in less than 2 weeks. I took my car to NTB the following weekend to confirm if anything else was needed. NTB said all looked good and nothing else needed. All this took place 2 months ago and no problems.

I pulled up and was ignored for 5 minutes. So I parked, went inside and told the guy I needed an oil change to which he replied «we have a 2 HOUR WAIT» and was very abrupt and had an «I hate this job» attitude about the situation since the room was full of people waiting. I felt disrespected by the staff and would never wait 2 hours for an oil change.

These guys installed my aftermarket replacement rotor after a few other shops said no. Cost about $ 15. No complaints at all.

Just Breaks has really good service. Allen and Miguel understood my needs and cared about me and my family’s safety. They offered good rates and options on having my breaks fixed. I will definitely come back.

I had a great experience at this Just Brakes! I thought I heard some possible slight grinding of my brakes but they came back to tell me my brakes were fine! They did alert me about some other needed maintenance that I was already aware of and charged me less than another garage had quoted me! Alan was friendly and helpful. They do more than brakes now and I will definitely be coming back.

I hate having anything go wrong with my car because I never know who to trust to fix it. I always assume that whatever they tell me is wrong and whatever they charge me for always has the 30% mark-​up because I obviously do not know about cars.
When my brake light came on, Just Brakes in Bedford was recommended, so in I went. Within minutes, the manager of the place (I forget his name, which is a shame because he was so nice) and the mechanic both came and talked to me about my brakes. Turns out, it was just low brake fluid.
They topped off my brake fluid at no charge, put my tires back on and took the time to answer every question I had (how much brake lining did I have, do my brakes show evidence of glazing, and some pretty stupid questions because I just don’t know). They both were very patient with me and answered each question as seriously as I asked it. I did not feel they were talking down to me at all.
I have verbally recommended them to my friends and neighbors and I should have written this review in December 2011 when I went to them. I have heard that they now do more than Just Brakes (like oil changes). If that is true — I will go there for all that stuff too. I cannot recommend them enough!