Mid-Cities Pest Control

I began using Mid-​Cities Pest Control (MCPC) in early 2011 for my quarterly pest control. Overall, I was satisfied with the service. I met their technician David. He seemed very knowledgable and patient and I felt he would be a good guy to work with my elderly, sometimes difficult mother. In 2012, I signed her up for quarterly pest control as well. In February of 2013, I noticed some red whelps on my mother’s arms and discovered bugs in her bed. I called MCPC and they sent out a technician who confirmed that my mom had bed bugs. I was told bed bugs were not covered under my quarterly pest control service and it would be an additional $ 600.00 (including a «discount») to treat them. I called two other pest control services who said it would be approximately $ 500-​$ 700 for them to treat for bed bugs so I asked MCPC to perform the service. At the time. I knew nothing about bed bugs. They performed their service. Because it was so badly stained, I decided replace the box springs. The MCPC technician said the treated mattress would be okay to continue to use and they recommended that we throughly clean the bed linens making sure the dry cycle temperature was on high for at least 20 – 30 minutes. We followed their instructions.
Four months later I noticed more red whelps on my mothers arms. I called MCPC who sent out a tech who confirmed my mother once again had bed bugs. To my surprise I was informed that we only had a 60 day warranty on the first treatment. It would cost another $ 600.00 to re-​treat and that the re-​treat would only be warranted for 60 days. Shocked and appalled they would treat a loyal customer that way, I called in two other service providers who gave me two additional estimates — one for $ 600 with a six month warranty and another for $ 500 with a four month warranty. I also learned from the other providers that MCPC had not done enough and had not instructed us on how to prevent a re-​infestation. I called David and expressed my displeasure and he agreed to talk to the owner of MCPC on my behalf. He called back and said that the owner was willing to give me a six month warranty but the price would still be $ 600. Because I had such admiration for David and the way he interacted with my mom, I agreed. I called MCPC and set up an appointment. I got a message later that afternoon that the owner had decided he couldn’t give me a six month warranty at that price and I should go with one of the other providers. Needless to say, I am DONE with Mid-​Cities Pest Control and will do everything I can to share my experience with others.
I have since hired another provider who did a MUCH more thorough treatment of a much larger area of the house for $ 600 with a six month warranty. They will also be providing me with my quarterly pest control. I will do a separate report on them.

I have been a customer for more than 15 years. Suddenly they want to cancel my contract for being twos weeks late in scheduling my quarterly service. Interesting, I had tried calling several times during the service month for follow-​up to some bug problems. They weren’t anxious to respond to that. I’m guessing they must have more business than they can handle, if a good 15 year paying customer is no longer valued.

Very friendly staff and they did a great job getting rid of some nasty wasp troubles I was having. I’ll definitely use them again!

After noticing roaches, we called them for help. They are a bit over priced but the lady that came was very professional and kind. Their customer service seems to be great; I’m hoping the bugs are gone for good!

When I first moved to Texas, I had a run in with a wild beast. A six legged land creature with the body of a Chevy and an evil eye to boot. I said «ROACH!!!» at the top of my lungs and my husband said, «Oh, that’s a water bug!»
I grew up in NY. I know what a roach looks like. Call it what you will. Maybe «Water Bug» is easier than «Roach» when it’s 4 inches long. And flies.
So, since living here I have paid good money to have these creatures out of my home. We pay to have our home sprayed about every 3 months. Orkin had been doing the job for awhile, but they didn’t call when they were coming and our fence was locked… anyway. We decided to go with Mid-​Cities since they were a smaller company and came on the recommendation of a friend and Angies List.
After our first treatment we were told there’s a period of time, about 2 weeks, where the barrier needs to do it’s job so we may see some bugs still. Ok. After 3 weeks we called and said we were still seeing a lot of «activity». They said it’s still building a barrier. 4 weeks. They said they’d come back and spray again. And knock down the wasp nests that had formed since they sprayed. And the mud-​dobber nests.
Three times they came out after the first treatment to spray. It never got better. After our second treatment we decided we had to do something. In between caring for our newborn we found a few minutes to call the company and my husband told them we weren’t happy with the service, that it hadn’t worked and we wanted a refund and to cancel our service. They said fine, someone would call us back. No one did.
Two weeks later we called again and they apologized for the lack of response. They said they were sending a refund. Nice! When we got the refund, it was for $ 129. We had paid over $ 400. They only refunded us the amount for the services they HADN’T done yet! I told them that we were looking to be refunded for the service we paid for already but didn’t see any results from. They told us they were being more than fair by letting us out of our contract.
I would like to disagree. They may as well have sprayed our home with water. That’s how well it worked. They had always been so nice when we called, but apparently that’s the extent of the customer service. The customer is NOT always right. I get that. But to charge for something we didn’t ever really see? I don’t get it.