LensCrafters

Greeted right when I walked in. Had a budget to stick to for a new pair of glasses and lenses. Found a pair of glasses that I loved and was able to stick to my budget! Another great thing was that I added a warranty to my order and was still able to stick to my budget. So if my glasses break or lenses get scratched, I’m covered. So for me it was a win win situation. Customer service was helpful and the process was great.

My family had used LensCrafters for years but quit using them 2yrs ago. When I tried to get a reasonable cost on some computer glasses as I have really good insurance; the manager was very rude stating they didn’t sell the lenses my insurance paid in full for and if I wanted to go cheap I would have to go with lined bifocals. Suspicioning upselling next visit for sunglasses I checked my EOB and talked to my insurance to find they overcharged me $ 50. I took this information to the store– manager refused to talk about it and had me deal with salesperson who sold the glasses. They were to file a correction which they never did. Btw salespeople are really nice but the manager knows nothing about customer service. We will drive miles to avoid doing business at this LensCrafters location.

I received eye examine for contacts, and they let me use some daily contacts and said come back in a week. Well that was strange, then in a week, i purchased contacts and
they would not let me have them because i couldn’t put them in myself. So why was I able to leave the first time with a 1 day contact for 7 days.
They refunded my money and i wasted time with them.
Poor service for a cus​tomer​.Ms. Mock no thanks dear. At least Matt almost gave me what i came in for…

We have gotten glasses from this location on three occasions. They are usually average, mostly because they always seem to be understaffed, but we have always been happy with the end result. Yesterday was an exceptional experience all because of one employee that went above and beyond. Their sales associate Debra was amazing! They didn’t have the lenses we needed at the Galleria location and she knew we were going out of town the very next day so she personally took our prescriptions and glasses to another location and made sure that they were filled in time for us to leave town. This kind of service will make me a customer for life!

Here is my complaint with LensCrafters in general: They don’t stand behind the products they sell you. If your glasses fall apart on you, even if they haven’t suffered any trauma, LensCrafters will not repair or replace them for you unless you bought an additional «insurance» on top of the cost of your glasses.
Here is my complaint with LensCrafters at the Galleria in Bee Caves: They broke my glasses, then refused to fix them or compensate me in any way because I hadn’t bought their «insurance.» (Sounds a bit like extortion, huh?)
When a screw came out of my glasses which I had bought from them about a year before, I took it to them to put a new screw in. The glasses did not have any other problems, had not been squished or tweaked in any way. The screw had just worked itself loose, as they do sometimes. The glasses were otherwise perfectly fine.
They took the glasses to the back room to work on them. When they brought them back out, the replacement screw they had put in was wedged in at an angle, the head of that screw was broken off and one of the struts that hold the screw in was bent. What’s more, one of the lenses had one large and several smaller cracks around the edge. Clearly some serious torque had been applied (it’s not easy to break the head off a screw, even one of those tiny glasses screws).
When I pointed this out to them, they said that that was unfortunate, but they wouldn’t fix any of the damage. They said it must have been that way when I brought the glasses in. They said that since I didn’t have an additional insurance policy on the glasses, they had no responsibility to fix them. (I’m not making this up, they really said it was not their responsibility!) They said they had just been doing me a favor to replace that screw in the first place.
The jammed screw that they put in worked it’s way out about a month later. I’ve been using wire ties to hold the arm on for the six or seven months since then.
I am in Kuala Lumpur, Malaysia for a few weeks. I stopped by a glasses shop here. I was just looking to see if I could replace them cheaply, but when they saw the wire holding the arm on they insisted on trying to fix it. About 30 minutes later the glasses frame was repaired. They straightened the strut, rethreaded it, put a new screw in, cleaned all the face grease off and realigned them for me. Then they refused to accept any payment for all that work. They wouldn’t even let me give them a bit to buy their lunch.
I didn’t write up my experience with LensCrafters for many months because I thought perhaps I really was in the wrong, perhaps I really should have bought such an insurance policy, and perhaps I was just being a spoiled brat for being upset about what happened. I actually blamed myself for the state of my glasses that they broke. Jerks.
Shame on LensCrafters for having a policy of NOT providing service to their customers. Shame on LensCrafters in Bee Caves for not fixing my glasses when they had broken them. I strongly recommend against buying glasses from any LensCrafters, but especially from the LensCrafters in Bee Caves.

I have never been treated so rudely by someone working in retail in my entire life.
There is really nothing more to say. I walked out and took my business elsewhere. No wonder this place has such low ratings.

RIP OFF ALERT! $ 450 for the lenses. I think NOT. When I told her I could get them on line for under $ 100 she insulted me and said «You get what you pay for» I got them on line before. Those glasses were cuter then anything they had to offer and lasted me over 2 years with no scratches and fit perfectly. Rent at the mall is expensive– I don’t think she is getting what she pays for. And Im not going to help!

Not impressed. Not very nice.

If I could give them a worse rating I would. This is the worst Lenscrafters I have ever been to and I would recommend if you want to go to Lenscrafters in Austin, to go to the Lakeline Mall location instead.
From the rude, inept salespeople, to the moronic manager, where to start… I honestly don’t feel like spending 20 minutes to explain just how horrible the service is here, suffice to say this wasn’t an isolated event, we were forced to go to this location over 6 times in order to buy 1 pair of glasses and have them get them right, and even then, we left with a product that was ultimately damaged by one of the salespeople, but no time to get it fixed before we leave on a trip. Go anywhere but here!!!

We were greeted instantly the moment we walked in by the manager Amanda. She took our information right away and got a print out of exactly what our insurance covered. After that she let us browse at our leisure without pressuring us towards anything in particular (which can be pretty uncommon when you’re looking for glasses), but making some recommendations based on what we were looking for.
After we were done selecting our glasses she got us completely squared away. They unfortunately didn’t have one of the lenses for my wife’s glasses at their location. She got right on the phone and found a nearby store that had the lens that we needed and offered to pick up the lens on her way home so that she could have my wife’s glasses set the next day instead of having to order them and wait to get her new glasses.
My glasses were done in less than an hour and I couldn’t have been any more pleased with the service.
I would recommend this location to any of my friends.