McCoy’s Building Supply

I continue to shop at this McCoy’s in Bee Caves. Reading the other reviews and I can empathize since I’ve also, sometimes, not received flawless customer service, but I can’t kill an entire store’s rating because of a couple experiences.
The best: I’ve always been treated with courteousness and respect by their cashiers and the guys back in millworks. I’m a veteran and Home Depot and Lowe’s demand to see my ID each time I visit and their cashiers usually have a look of disdain like I’m such a hassle for them. I am on file at McCoy’s and they always treat me with respect and gladly provide me with a veteran’s discount each time I visit. Finally, when I ask to speak with someone knowledgeable, the cashiers up front have always walked me in to the store to personally introduce me to whomever they believe can best help me.
The worst: The millworks guys are friendly enough and have a cheerful disposition but they can sure be disorganized. When it comes to ordering doors, I’ve tried to work with them a couple times and each time they’ve written my measurements in notebooks that look like something I’d find in a teenager’s HS backpack. Then I will never be called with a price quote. No follow up. On those couple of occasions, they lost my phone number or couldn’t remember who I was. If I were management I would clean this part of the business up so that a customer’s name and number plus the job they’re looking for a quote on will be entered in to their computer system with a promised due date. Then when they show for work a reminder will pop up for them as they log in for the day so that they can properly follow up with their customer. Meh, my opinion at least but it’s what cost McCoy’s that 5^th coveted star on the rating.
All in all, out of the bunch of them, McCoy’s may not be perfect and one bad experience shouldn’t mean that you need to suffer the inconveniences of working with people at HD or Lowe’s who’s experiences with electrical and such are limited to a one hour training session. Those guys at the other stores I’m sure mean well and who knows what their management have told them to do regarding Veteran’s discounts but overall I’ll stick with McCoy’s. They can still improve, but they’re still the better choice.

Unfortunately one bad experience ruined it.
I am a repeat customer of McCoys as the owner of The Austin Lawn Service. I go to McCoys if it is closer to me or the job site. The Bee Cave McCoys has always treated me well until this unfortunate experience. For one decking project, I came up with dimensions and measurements, materials etc. I met with this nice friendly McCoys employee by the name of Donna. She was able to help me calculate cost and came up with the number of lumber needed. She was fast and able. Then when I went to my customers for review and made minor changes. Now, this customer is in South Austin (near the Manchaca McCoys). But I chose to drive a good 40 minutes to Bee Cave McCoys because of Donna and I wanted a smooth customer experience. Unfortunately Donna was off that day (Saturday, Feb 14) and this guy with grayish/​white hair offered me help. I wrote him a list of what I needed, minor changes meaning adjust the material list. He looked up at me and said «I have no time for this» as if he refused to be helpful and courteous. I copied his words and asked him, «You do not have time for this?» He said yes and then started blabbering. I told him, OK. I’m going somewhere else. When I walked away, I heard him shouting at me. I have NO time for this. I had to go to Home Depot to get what I needed. Unfortunately it took up all of my morning all because of «I have no time for this» comment. I was displeased by his lack of professionalism that McCoys has always been known for.

After breaking my body rock climbing, I decided to take up a hobby that was less likely to kill me… so welding it is!
Now that I can bend metal to my will, I figured it was time to take my home improvement game to-​tha-​next-​level. Forget Home Depot and Lowes down the street, McCoy’s is home improvement for men with beards of steel wool. I can’t grow facial hair, but they let me in anyway.
They manage to stack a surprising amount of useful stuff in a relatively small footprint, though the isles are suspiciously narrow considering the bulk\heft of the items they sell.
I went to McCoy’s this day because they were the only vendor that sells a very specific type of concrete I needed. Lo and behold, they actually stock at least 10 varieties of concrete mix. They also have aluminum tubs for a reasonable price. Yes, I spent about 15 minutes pondering how to get an aluminum tub in the back of a Chevy Prizm. (protip: It ain’t fucking happening)
I have to deduct a point because one of the employees sent me to the bulk yard to get concrete, when it was actually about 15 paces from where we were standing. In his defense, the cashier looked absolutely astonished that they had concrete mix in the store, so apparently the concrete mix location is a closely guarded secret.