Wells Fargo Bank

They over draft my account so mad they can’t even fix it they deserve a 0 regret getting Wells Fargo. They don’t give there customers a chance no good service

So there’s a few things I could say about this branch. I work in Security so I am very observant.
Tips to raise their customer service level from 5%:
1. Cut the lines down shorter by filtering people who are doing quick deposits or withdrawal. Similar to a «5 items or less» line.
2. Bankers, try to spend less than 45 minutes per customer. Answer their questions but don’t have a full length personal conversation with them. I know its Customer Service to be friendly. But its a business. Keep it short and sweet.
3. You need more tellers at the windows. On your busiest days, you should have 7 tellers. You’ll save in the long run by getting customers in and out quick.
4. Play different music, what’s with playing 90’s pop all the time? Oldies, soft rock, alternative rock, Spanish music. Remember you have a plethora of ethnicity in your community. Not everyone likes the same music.
5. Your MOD should be on the floor at all times making sure everyone is happy and comfortable. Offer water and lollipops when there’s long lines. But don’t use those items just to try to make the customers happy. Move your lines quicker. «A simple sorry and a water won’t please every every customer»
7. Once again, bankers are taking way too long to assist customers. Over an hour with the same customer…
8. The Stage Coaches need to also float around. Monitor when a customer is getting agitated. If they’ve been sitting for a while, ask if they’ve been helped yet or who they are waiting for.
Simple stuff like this will boost your customer service. But it takes a team to work together to make it better.
Even after almost nearly 2 years since the last time I visited, I see customer service is about the same. No surprise there!

Keep driving if you need a Wells Fargo teller. I’ve been to many locations to expedite my needs… But this one has to be the slowest wait and the longest line to encounter for a Wells Fargo ever… I can hear people complaining behind me. Keep driving.

This is the worst bank ever! Do not come here, staff isn’t friendly and they’ll only have one teller helping out while 10 other tellers are just talking and laughing in the bank. On a Saturday morning, the busiest day with a long line.

One of the best branch with there new machine that leaves you withdraw more than the minimum amount

One star for friendliness. No stars for long wait. There are 10 windows for nothing because there’s always 2 tellers. Seriously? On the first of the month? Where is the logic and how do they stay in business. Can’t afford more tellers? I see new machines, I guess they replaced people for machines.

If I could I would give no stars. I waited for about 1 hour and when I was finally assisted the so called «Manager”(David) was very rude. He wasn’t helpful and still had the nerve to give me a hard time. I will be sure to contact Wells Fargo so they can know the type of person they have working there. That Wells Fargo is lucky I didn’t have time to deal with a person like this or I would have made a nice scene so everyone can know what he said. Another nice thing I saw while I was at the WellsFargo was the amazing manager checking out customers. Over all horrible customer service and very little respect for customers. Thanks

This branch is always busy with only 4 tellers out of the 12 windows they have. Average wait time is about 15 – 20 minutes. only come to this branch because I hardly ever bank here, I just carry a credit card with them. I’m glad I don’t have a checking account.

Worst customer service for some reason they can never resolve any questions i might have yet the 24 hour customer service line is always extra helpful and truly seem to want to genuinely help you.

I love coming to this branch. I’ve been to so many and although this branch is always busy they are all the friendliest. The greeters always welcome you and the tellers know me by name… Only wish they would bring the coffee back. I still come even though I pass like 4 other branches on my way home. keep up the great job wells Fargo in city of Bell

This branch just got a huge remodel, with the total of 12 teller Windows, of which does the branch no justice since there average wait time to get anything done with the tellers is about 20 minutes. It does not matter what time of the day it is, this branch is busy. I came in and they had only 3 tellers working. I would have preferred as a loyal customer that you used the remodel money to hire more tellers. God knows theres plenty of people looking for work. Wells Fargo I want my times at the bank to be under 10 min. Make it happen!

The only reason I have this branch a star is because I had too in order to write a review. Horrible branch, the tellers were so slow and
Whoever was stage directing was doing a horrible job, the line was huge and all she was doing is walking back and forth. When I finally got to the window ah HOUR later the teller was rude and unprofessional! She called her over her ABM John I believe and he was worse! It does not take 4 people told verify a check! I left and went to a way better branch the new one in south gate, now there’s some great customer service!

Have been to coming to this branch for over 2 years now and although their always busy that doesn’t stop them from always providing excellent customer service. Every time I walk in I am immediately greeted and asked if I’m need of assistance. I’m a regular and even then they always greet me with my name and are always willing to help. Even with other branches closer to me I always specifically only deal with this bank because of the great service.

Wells Fargo for 15yrs, do not go into this branch. Terrible customer service, do not use this branch!

bank is full of customers with only three tellers. Every teller had a bodyguard. Very disappointed I am sick of Wells Fargo I am definitely considering switching banks. I know we are in the middle of the hood and this is not my town however it’s not fair to the customers

There must be a problem with the people at Wells Fargo, they have approved a loan for an elderly lady who has fallen and broken her hip, and they are forcing her to come into the office to sign the paperwork, if this was my business, I would take the paperwork to my customer and not force her to come into the office 2 days after being released from the hospital. How lazy and uncaring, I hope when they are older they get the same treatment!

This one young girl name Christine helped me 3 weeks ago to get a new debit card. She mentioned I qualified for a college credit card. I said,“not now thanks” she’s then said,“alright well I’ll just send you information about it” tell WHY I got a credit 2 weeks later? I’m sure as hell she got commission off that without my authorization!!!
I walk in today and this young girl name Mayra was kind enough to help me, so she asked her no brained «manager» Ivan and he basically insisted it was good to have it.
I literally told him it’s not my fault it’s his employees fault and he isn’t even care.
I walked out furious.
DONT COME HERE FOR ASSITANCE THEY LITERALLY SUCK!!!

Very nice people, never stop answering your questions even though I ask a lot and I get annoying sometimes yet they kept answering with a smile. And very nice people I remember it got hot in their so they started to give free water bottles which I found very friendly. And it’s always been clean when I walk in

The first time I came here (back in 2007) to open a student checking’s account I probably waited more than 40 mins to be helped. Finally someone calls my name and leads me to their desk. Before the employee begins to explain the different accounts they offer, I had already done my research online, so I handed all my paperwork (class schedules, registration confirmation and my ID) and asked her if I can open the account with these documentations, the employee says YES. Towards the end of the account set up she tells me that she needs my college ID. Since the beginning I had told her that the only identification I had was my CA ID card and that I was planning on getting the college ID later that week. She goes on on how she needs my college ID in order to open the acct. I got extremely upset because by this time I was at this back for more than an hour, not to mentioned that we had already talked about this since the beginning of the acct set up. I got up, gathered my belongings and headed out to the door. She immediately stopped me and tells me «Let me see what I can do». Really? Now you want to help me just because I was leaving? Unfortunately, since I had to go back to work with an acct number for my direct deposit, I opened the acct, otherwise I would have gone elsewhere.
I’ve had my account with this bank since 2007 and the couple of times that I’ve gone inside to speak to a teller they are beyond busy, they always have extremely long lines and they lack customer service.
I try to do my banking online or by using their ATM machines.
Oh and it’s very difficult to find parking.

*****I bank with them for everything. Student loans, auto, checking. etc. Excellent customer service and friendly tellers.
10 min. Later
****water is nice. but I have an appointment.
20 min. Later
***scratched my name of the List because I have an appt. Idiot. Everyone went before me.
30 min. Later
**sorry I came on time.
1hr later.
*r u serious? Never doing business here again. More employees than customers and I’m still waiting.