Motorcycle Mall

Unfortunately I can’t put 0 stars. Out the door they wanted 8400 for a left over bike. They said that’s the best they could do, went to another dealer and got it for 7400! $ 1000 cheaper. I called my salesman back (not mentioning names) he didn’t seem to care, he said yeah wow go pick it up. I wouldn’t buy it from them even if they offered to drop it to 7000 even. This place is a rip off. Also the last bike my cousin bought from them we found out after a 2 hour ride that his handle bars were not even tighten down. They could’ve killed him. Needless to say I will never do business with them. Absolutely disgusted with this dealership, it’s sad how bad their reputation is.

I never write Unilocal reviews, but this «business» calls for one. Very simple: bought a brand new bike from here because of the discounts they offered. They handed me a bike and sent me out with a completely messed up clutch lever and a punctured tire (the latter issue I had already told them about and requested that they fix it when I saw the bike on the floor; they ended up just filling it with air right before they gave it to me and not switching the tire – very dangerous). They were able to offer me a free initial inspection – how? Easy, they didn’t perform the initial inspection at all. Then they try to nickel and dime you on all repairs. This shop is a nightmare. DO NOT go here for your own sake. Oh, PS, they never filed my registration papers for me which is their responsibility, so there’s that too.

This is my second experience here. First time the sales part was good but the pick up process left much to be desired. This left a less stellar impression. Decided to try a second time. My sales rep Emilio was good, responsive to what features I was looking for. Didn’t feel like I was being up sold, being forced to look at models I had no interest in or like my time was being rushed or wasted. As a newish female rider, this was an important consideration in with whom I wanted to do business.
So far so good! I’m reserving final judgment for when I pick it up and for when first service is due.

Rip Off! Stay away.
They take forever. They don’t call you. You always have to call them. They come up with excuse after excuse why your motorcycle has not been looked at yet. After a 2 week period of my bike just sitting there, I find out it takes only 30 minutes to go over the bike and tell me what it needs. They quoted me $ 2000 for repairs. The bike is literally perfect condition.
Just needed minor pieces here and there.
Another place is charging me $ 400.
Big difference.
STAY AWAY!

Called ahead to see if they carried a certain type of jacket, said they do and it’s in the store. Rode 30 minutes over there only to find out it’s actually not in the store. A 20 year salesperson shows up and tries to sell me other apparel but doesn’t have the knowledge to actually explain their features.

so this is my review of motorcycle mall:
–The building/​facility is huge! parking is great and location is pretty easy to find.
–The selection is really big, from vehicles, equipment, and parts they really have a great selection. i could walk around for hours in this place and not get bored. except that they want to hold your hand when you go upstairs to look at the off road and water craft, which confuses me cause i think the bikes on the first floor are worth much more money, its not really welcoming to see the stair way that’s roped off when you are a potential buyer that may want to look at something without supervision, but that’s just me.
–The sales associates, well i had a great experience with Kim Dave, i cant say enough about her. I met with her once and she showed me some watercraft, but i wasn’t ready to buy. she contacted me a few weeks later and i still wasn’t sure. A year and a few months later she reached out to me just to let me know that the boat show was coming up and that she’d be there. I was surprised to get the call, and that she still was up on what i was interested in. i wound up finally meeting her at the show and making a deal with her on a package of 2 PWC and a trailer. I can’t say i got the best deal in the world, and i understand that they cant give away machine cause they are in the business to make money. But I will say that I’m very satisfied with the deal I got and the warranty coverage i was able to get from the boat show promotion that Kim contacted me about. Kim tries real hard for her customers and it shows. She may not have every answer, but she took the time to get the answer and explain it to me. I would recommend you go here asking for Kim Dave 100%
As for some of the other sales people there that I spoke with, who’s names I don’t know cause conversations didn’t last long enough to remember there name, I will say i was not impressed with at all. I for one manage a small auto repair shop and anytime someone comes through my door or calls my phone I stop what I’m doing to help them to make them feel as comfortable as possible to make them want to come back on good terms and to build a happy relationship with them. One night I drove, which took me an hour in traffic to get to motorcycle mall, to just put some eyes on the physical PWC. would you believe that when i finally got there, I asked if Kim was in (this is prior to my dealings with her before i purchased them) the guy I asked said no she is off today. Which was fine cause i had no appointment, i just wanted to say hello. So I asked if i could look at the PWC selection and he said «no not without a sales person and im busy» and he walked away. I was very surprised at this, cause 1, I’m a 27 year old grown up who wasn’t going to go jump on the PWC and color on them with crayons! and 2, little did he know that he just pushed $ 25,000 out the front door. So yes i turned around and walked right out and drove the hour drive back home. Lucky for motorcycle mall im very busy and didn’t have time to go somewhere else to buy them cause at that moment i would have went somewhere else and spent money for the same thing just because, but because of my lack of free time Kims Call to me a few months later she was able to re-​interest me to come back to motorcycle mall.
–The parts depot is a little confusing with pick up here get a receipt go over there pay there walk here show this guy your receipt and ok you can leave now, yea I know confusing. But the guys behind the counter are great. They have the answers you want and are helpful. i dealt with Rich D. and he was very helpful, had all the answers and again i would go back to deal with him cause he is a motor head and knows his job!
–The finance department was a little strange. i had an appointment for 8p.m. and thank god I got there early cause if i hadn’t I’m pretty sure I would have had to lock the place up for the night. When i sat with the finance lady, she got to the paper work explained everything to me and showed me all the packages they can offer and did fine. But when she asked me about buying an extended warranty and I said I don’t need it cause i got a 5 year through the boat show promotion when I made the deal for my new PWC’s and left my deposit and was on my copy of my receipt. Her response was «I’ve never heard of that» like i was lying. So as i pointed out on my hand written receipt from the boat show on the motorcycle mall yellow carbon copy. She still gave me this look like I was lying, OK! So now just to make sure i asked about the covers I was owed that were part of my bargaining in my deal and again acted like i was stealing from her. Lady it is written down hear im not making it up! So i dont know if it was a lack of communication or the fact that it was late but really its on the receipt!
–Either way I got what I wanted, I’m happy, I would go back in the future, But it’s proof that good help is hard to find!

To all those who left reviews about this terrible dealership. You should also review them on Google, for some reason they have a decently high rating there and it misleads many potential customers.
Do not buy from them. Shop around and get best offer quotes from other dealers. Motorcycle Mall is a rip off with inadequate service. This was for a no issues cash customer and they had an inexperienced sales rep take care of the sale who took a full day to fill out paperwork for some reason while I waited there. A friend had bought from them in the past so I went in trusting them and expecting a good deal. Do not buy from them. They are not loyal to even repeat customers and are the epitome of everything that is wrong with dealerships. When looking to sell my bike 3 years later they offered me about ¼ of what I paid to buy it back (not counting the thousands of dollars in upgrades I had installed). Stay away, find a dealership that honors peoples time. Compare prices and find an honest dealership.

Went here with my dog. Right as I walked in I asked if it was ok to have dog with me. Some guy, looked like a manager, told me I had to leave dog outside. I left dog with my girlfriend who stayed in car with her. Went back in, no one really helped me. Ended up buying elsewhere.

Never fails to disappoint. This place blows. Motorcycle Mall isn’t a place to go test drive motorcycles, because apparently, you can only do that during bankers hours during the week. It’s not a place to talk to motorcycle people, because the staff doesn’t know enough about the brands to speak with any level of intelligence. It’s not a place worth visiting, because frankly, look at the other reviews. I loathe the place. Awful staff. Even worse management. I will never waste another moment at this dung heap.

So… I rode the Aprilia, got used to riding on 2 wheels, took my motorcycle course (passed with airborne radiance) and then… it happened. I got bored with the Aprilia. Oh my poor scooter. So whilst browsing randomly on the Motorcycle Mall website… I noticed that they had a ’09 Ninja 250 for sale. Hmmm… the bike I’ve been looking for? Can’t be. So immediately I dial up who? Yup, my favorite saleschick @ Motorcycle Mall… Kim. She knew what I was going to say before I even said it. Told me to hurry up though. I get there, some guy is looking at the bike, but she’s so awesome that she already put the folder and key aside so no one else could take it. We set everything up with the trade in (not as much as I hoped, but she worked the deal for me), and I was set to go on my new bike the same day. Kim Rocks! I’ll be back again soon (hopefully not too soon) to upgrade to the next bike. Hopefully a new one next round and perhaps that KTM Duke I’ve been eyeing… hmmm.

Been to these guys a few times in the last few years. Purchasing from their shop is a pretty average experience, impersonal, in an out most of the time. The helmet section was nice. The bouncer type security guard is kind of weird but w/​e.
1 star review comes from the service I received from my bike and the changes to my bike after service which they did not tell me about, the lack of attention from sales team as my bike was being serviced and I was inquiring about the ducati line /​trade in /​purchasing a new ducati, and bad attitude from the shop this morning.
My first experience with these guys was back in 2013 when I brought my Kawi ninja 650 in for service, I was told that I was second in line and it would take about 2 hours. Okay. I waited for over 5. I could have just grabbed a cab and came back. That was a –1 star. during the oil change, they also left oil all over the place, as I was riding I could smell oil burning off the external metal as well sit in a cloud of white smoke at every stop light. They also failed to tell me that they moved my clutch point from 2 to 4 on the shift lever, causing me to almost dump the bike while going around a corner because I couldnt get the gear to engage fast enough –1.
At that same service, I went in and was asking about the ducati monster line. The sales rep asked me if I was interested in buying today. I said no, but I am interested in knowing what a trade in for my bike is worth if I were to buy a ducati today, he told me to come back when I’m ready to buy. uhh. okay –1.
Side note — Went to ducati soho NYC for some swag shortly after this experience, they asked me if I wanted to buy a new ducati, I said no, they asked me if I wanted to test ride one anyway. I did, 40 minutes later, signed the papers that day and rode a new monster home 3 days later.
This morning I came back for the stupid reason that they are just so damn close to my apt. I had researched some rotor locks online through amazon and revzilla, but I wanted to purchase one and have it right away. MM had the same one that was on sale on amazon and revzilla, Amazon had it listed at 76. MM had it listed at 110. or 105. I asked if they price match, sales rep told me they did, then said oh no, we dont price match with amazon or ebay. or other auction sites. I was thinking amazon is not an auction site, and the item was being pulled from a motorcycle vendor, but. okay, ill play your game, I pulled up the post from revzilla listed at 96. the sales rep in a smart condescending tone says, now add it to your cart and see what happens. I was thinking if you know something I don’t then just tell me, and your trying to make me feel stupid over 10 bucks. (there was a 10 dollar manufacturer rebate).
I get that they are trying to make money, thats fine and I respect that. I will never service with these guys however because I dont trust them. I would have continued to purchase from them because they were close, and I was even willing to pay higher price to get it today. But if I have to pay a higher price, these guys better make it up with some customer service, or at least not be so condescending. If the guy would have just told me, that there was a manufacturers rebate instead of making me feel stupid, I would have bought the lock for 105 + tax from them. instead i walked out, purchased from amazon for 76 with free 1 day delivery and I will get it by 9pm tonight.

This place has the worse customer service, no communication, and service is terrible. Pick up my sister-​in-​law spyder, was there for flat and minor service. Riding it home almost got into accident, bike racing, spitting, back firing. Call them immediately, could not pick up bike for 4days. Been waiting now since 4pm for pickup as told that maybe could not be today. They fail to realize that his a toy, not a necessity. Don’t need it to get work to support family. I would recommend to not spend your hard earned money with this crappy establishment.

I went to this place because it was close to my house. I went to purchase a new tire and they told me it would cost $ 100 to install. Nobody charges $ 100 for tire install and chain adjustment anywhere. That’s just crazy.

Den of thieves… In 2013 I went in pre-​approved and they gave me the run-​around until I ended up settling for a lender they chose and a way higher price. I really wanted the bike and it was the only place that had it in the area. Love the bike, but will never buy or recommend them ever.
Like all others… 1 star because there is no negative option.

I’m going to chime in here with my story about MM.
I bought a Suzuki GS500 sometime ago from them.
After a year, I took the bike in for service.
After two months and not a phone call or an update (from them mind you, I was calling constantly) I get a letter in the mail saying that I was being sued by Motorcycle Mall for $ 250.00 and that they were going to confiscate and sell my bike if I didn’t pay the balance.
I started laughing hysterically. The service department, the ones who jerked me around for two months saying «next week, next week» had submitted my bike for collections. Classic.
I call the owner and ask him what the hell is going on over there. He pulls my file, and starts to apologize profusely, which I appreciated, considering the fact that they held my bike hostage and basically tried to extort me. I got my bike back the next day with a dead battery. Yeah, I know. terrible.
I drove off the lot and never looked back.
Since then, I bought a moto guzzi from Brookly Vespa, who is a much better dealer in every single aspect, and have purchased three other 10,000+ dollar bikes from other dealerships in the area.
Motorcycle Mall makes their nut on volume, which is why they relay so heavily on internet sales.
Without new customers, who have no prior experience with the inefficient and lazy staff and MM, they would collapse.
I suspect their repeat business is next to none.
Next recession, when discretionary spending plummets again, I think it’ll be the death of the place.

I was in an accident on my bike and brought it to Motorcycle Mall on May 24. I was pretty sure the issue was a bent handlebar in addition to some cosmetic damage to the gauges. Since I had collision coverage on my bike and insurance was willing to cover it, I decided to to to Motorcycle Mall to be certain I wasn’t missing anything. After holding onto my bike for three weeks without doing any work whatsoever, I was told that an initial diagnostic hadn’t even been done yet! I picked up my bike in the exact same condition on June 14.
Unless you’re in the market for a comically overpriced oil change or tire installation, this place is worthless.

I really wish I could give negative stars here, but since I can’t, I’ll just leave a single star.
I bought my Aprilia scooter from them, with warranty, over a year ago. They insisted I pick my bike up on a Saturday at 11AM, after 4 days of «prep”– kind of funny since the bike was on the lot, but, OK. When I arrived at 11AM that Saturday, they first told me the bike wouldn’t be ready that day because they «forgot» to prep it at all.
I waited 3.5 hours to get the bike, at which point, the delivered it with a broken horn. I had to return the bike to the dealer for MORE service and prep later that week– so I wonder, what prep happened to begin with?
The staff was generally rude, uninformed, and not looking to simplify my life or enhance the experience of buying a bike from them. Their manager seemed to not at all care, as if this experience of wasting the whole day of a customer is so normal that it’s not even worth dealing with.
Since then, they’ve failed to honor their service warranty the way they’re supposed to, have OVER-​CHARGED my credit card, threatened me, and been generally impossible to deal with.
Actually, as I type, they’re holding my bike hostage until I pay a $ 386 fee for damages THEY CREATED. I literally had to file a police report just now, and am so sad that I’m wasting yet another day of my life on these terrible business people.
All I can say is there are lots of motorcycle dealers out there, and this is the absolute last one I would ever recommend– unless you like terrible service, mean people, and losing money.

I seriously with there is a Ratings below zero for this guys!!!
They sold me a used helmet saying it’s brand new. Can you believe a USED HELMET…
Bought a new helmet from them got home opened wanted to see if everything is okay or not and there i found a crack covered under ****** DOT Sticker…
This is very bad this guys are playing with other people’s Life’s Safety…

TL;DR– You Could Die Here… Literally.
If I could give this place 0 I would.
I only came here because I got a price match quote on purchasing a new bike that they had in stock and my state’s dealer had to order. I also saved a hundred dollars because I didn’t have to pay NJ registration and Plate fee because I’m from NY.
I got there at 11 am and was told it would be a quick process as I bought the bike in full in cash.
I waited 5 hours to get my bike and each time I asked which was every 30 min, they said my bike was being prepped and would be ready «shortly.» Basically I was blown off once they had my cash.
Finally around 4:00 I get my bike!!! This wasn’t a prepared 5 hrs, it was dragged out and I was left in the dark. Fine whatever they were prepping the bike right? Wrong.
The bike comes out w 1 mile on the odo. The bike stalls as it comes out of the garage. The mirror is completely loose and about to fall off. The exhaust was chrome. But over the course of 30 seconds turned to BROWN BLUE AND YELLOW. There was a burning rubber smell and white smoke.
At this point I was so light headed from not eating all day i wanted to just get out of there. The bike was supposed to be test ridden and adjusted per their policy which I signed. Yet obviously based on the exhaust and mirror its evident that isn’t the case.
At this point the sunny day turned to pouring rain and I had to take the bike as they ordered a warranty part to replace the exhaust on my lemon.
Along the way home the bike keeps stalling; stalls in first gear clutch in, stalls in neutral. There is 20 miles on my odo and yet the bike runs like junk. Literally no attention to detail was given to a brand new bike. At this point given their track record I am scared to even go back to get the bike looked at.
Mind you the salesperson I dealt with disappeared and I had no one to help me for 30 minutes after the bike was smoking and mirror loose. I had to frantically search for help in a crowded dealership the size of a football stadium. I don’t even know what to do right now.
Imagine waiting 5hours in the dark with no expectation as to when your bike will actually be ready. When it is «ready» you realize no prep went into the bike at all. Then riding a brand new bike you just paid for, and the exhaust is burnt already. You’re in the pouring rain and the bike stalls at every other stop. The problem persists now a day later and not only was that horrific service, they put your life in danger.
To make it right I got a t-​shirt. Classic.

I was enticed to use their service dept with the offer to mount my tire while I wait for $ 49.50 if I bought the tire from them…
On arrival I found the tire was a lower profile than they quoted on the phone, but I wanted to ride tonight. So I decided to go for it rather than wait a week for Internet delivery.
Service dept, tells me «we will get to it when we can.»
On the phone they said they said I could get it done today… I pleaded.
«maybe today maybe not… DO NOT CALL US. We are busy… we will call you»
They never called… Next morning I was waiting at the door when they opened. I requested a detailed receipt… They told me they don’t do that here that I had to go to the cashier… nearly a city block away.
Final bill is 20% higher then quoted. When I asked why, I was told to go back to the service counter… a block away… to ask them! Who needs a gym?
I explained that with intercoms, phones email and texting. It would be appreciated if they could use technology to figure out why I was being overcharged.
I explained that I was quoted $ 49.50 four times for the job… On phone, at the parts counter, at service and on the wall of service I was quoted 49.50. Why the 20% over charge.
«Taxes?»
No taxes are 7%…
«Tire tax?»
No that is only $ 1.50!!!
«Oh. That’s for parts» the guy at the counter claimed. «For lube! Can’t change a tire without lube… that stuff costs extra»
I explained that extras should be outlined, not sneaked in after the quote or at job completion.
I suggested lube charges be removed, that I have spent a fortune here over the past 20 years, and refuse to spend more than all four quotes I received from 4 independent employees…
While I agree that if you are going to screw your customers it’s only polite that you do it with lube. However, I am not willing to pay 20% extra for it.
This guy then goes into the computer and says. You claim you spend a lot here… But I don’t see it in the computer. All I see is 107 $ on this date and 125 $ on this date and…
I interrupted him. I am not here to scrutinize my spending habits. I don’t want your philosophy on tire tax…
I am disputing you charging me 20% extra for Vasoline!!! If it is a necessary item in the changing of a tire. You should include it in the cost of a tire change, or disclose that you plan on charging for it!
He reluctantly removed the erroneous fee. Stating that «this time» he would do it.
I read on Unilocal comments that this is new management. New building. NEW NEW NEW!!!
But your tricks are old… Your service is a disappointment, and with the advent of increased online competition. It seems you are in need of a NEW attitude towards customer service.
Buyer Beware!!! If they are crooks on the little stuff… What do you think they will do to you on big ticket items?
Thank you for 20 years of parts and service motorcycle mall!!!
The Internet offers me with alternatives on parts, and motorcycle mall does not have the market cornered on service.