Acura Of Bellevue

Acura of Bellevue is an anomaly in the industry and has changed my mind about delearship service. I am technically savvy and often do most of my vehicle work myself. Over time, I have learned not to use dealerhips for service with my wife’s Jetta or even my Nissans (& Infinitis). I originally brought our MDX here as virtually everything was under warranty (which was why I went with the other vehicles as well-​though MANY more visits with a Jetta vs the rare visit with a Japanese car). Our service here has been excellent virtually every time. After our warranties expired, I explored other options. I have found that even maintenance here is competitive with outside shops & services with the added incentives of a wash & vacuum, a comfortable waiting area, attentive service and even a free loaner if the service is going to take a while.

I recently wanted preventive maintenance done on my «06 Acura TL. Because I live in West Seattle, I went to Honda of Seattle. When I arrived, the service agent I scheduled with was not at her desk. A number of people walked past me until the 5^th stopped to tell me that the agent I needed was at lunch and directed me to wait elsewhere for her initially and then decided to write up my ticket himself. The work was done on time but was billed out at more than the estimate. When I pointed this out, the estimate was found and the bill adjusted. No washing or vacuuming was offered on a $ 2700.00 service although they had the car for 2 days. They then directed me to an Acura dealer to do the work they couldn’t do. When I arrived at Acura of Bellevue the first 2 people I encountered greeted me kindly and asked how they could help me and showed me to the desk I needed. I just needed some keyed lug nuts removed [the key had been stolen] and replaced and wanted a new battery for my key fob. 1 hour later they had removed the nuts and replaced them with unused ones removed from new cars when an upgrade was installed. I was told that the only parts charge I would have was for the battery. Also, I would have no labor charge although the estimate was for ½ hour service, which seemed fair to me, since I have used garages that only bill in whole hours. The car had been vacuumed and they offered to wash it. Yes I had to drive 20 – 30 minutes more each way but the wash and vacuum would have saved me an hour if everything else had been equal which it wasn’t. I couldn’t let the 1 star ratings for service I read on Unilocal go unanswered. Thank you AB.

My worst car experience ever! The service department here is either totally incompetent or dishonest or a combination of both. To make a long story short my car had spent approximately four months! in their shop with clutch issues. Picked it up a few different times because they said it was «fixed» but it was not (clutch was not functioning correctly and car was very difficult to shift and nearly impossible to downshift) then they told me it was the transmission so they put in another transmission but it was exactly the same and then the clutch froze up on the freeway nearly causing me to crash!!. So back to the shop where now they found the clutch pressure plate and flywheel to be the actual problem. So they resurfaced the flywheel and maybe replaced a pressure plate in the clutch (they were very vague about details) finally the the clutch feels good and the car shifts and drives fine but now has a very bad vibration at at idle which they are trying to tell me is normal, but it’s far from normal and far from acceptable, I know the car very well it had virtually no vibration before they botched this repair job
Any way: four months and $ 4000.00 later my car still has a bad vibration at idle likely due to unbalanced flywheel and clutch plus now is making other strange noises, and I paid a lot of money for a transmission I didn’t need! because of their misdiagnosis. (it was the clutch and flywheel that needed repair, it was never the transmission.
I have made a complaint with Acura client relations and waiting to see if anything comes of it. It’s too bad because I’ve been a customer for years and had good experiences up till now.

Was VERY disappointed in my last visit to the dealership. First, I wanted an estimate for the 75,000 mile service on my Acura MDX. The service representative said it would be $ 490…fair enough, but, more than they told me on the phone the week before. I also asked about replacing a faulty oil sensor in the engine. The rep could not give me a price. He called someone else and they said it would be $ 292. Then I asked to have the estimate printed out so I could have it all in writing. He said they could not print it. Are you kidding me? No written estimate was available from this dealership? Also, I asked him, to check if the repair would be covered under the 7 yr/​100,000 mile powertrain warranty. He said that since it was a sensor it probably would not be covered. Excuse me, isn’t the sensor a part of the ENGINE? (An integral part of the POWERTRAIN, wouldn’t you say?)
I also purchased an $ 84 part from the parts dept. I asked the service representative if he could run my MDX through their car wash. He said no… only if I had something performed on the vehicle. I informed him that I just purchased a part and he said that was not good enough.
I purchased my MDX as certified used from this dealership in 2011. You think they would take care of their customers a little better than this.
I will NOT recommend this dealership unless their customer service and policies change. I will try another Acura dealer.
See if I trust this dealership again to do anything on my MDX! Thanks for nothing Acura of Bellevue! Big thumbs down!!!

I bought a TLX here a month ago and love my new car so far! It was a great experience working with the sales guy Gabe. He is professional, very patient, no push and gave us good information. I highly recommend Gabe if you visit this dealership.

My wife purchased a certified 2011 MDX at Acura of Bellevue in 2013 and we love the car. This week we discovered, quite by accident, that Acura of Bellevue sold us the car with no way to remove the wheels. The car has locking lug nuts, and Acura neglected to give us the lock when we bought the car, and it was not part of the car purchase checklist or orientation. We would have been sunk if we’d been on the highway and had a flat, unable to put on a spare! This became apparent when purchasing new tires at Costco, and it became grossly apparent that we did not have the lock in the tire iron /​jack stowage area. We might have discovered this sooner, but every tire rotation, and every service has been performed at this dealership. Considering the amount we paid for this car, and considering the amount of scheduled maintenance my wife has paid for thus far, one might think an appropriate response would be for the dealership to apologize and provide us with the wheel lock they should have given us when we took home the car. No, they did not. Instead, they charged her for the part. I’m now really angry at the danger this dealership put our family in, and how they did nothing to remedy their oversight, and how nonchalant they were about a serious safety issue. Now we’re going to be taking the car elsewhere for service, and when it’s time for a new one, we will not buy from this dealership.

I arranged an appointment with Rob Lee online before I came into the dealership. When I got there he was ready and waiting for me. I was interested in leasing a new MDX. They had the car I wanted in stock. I used the Costco Auto Program. It was a relatively simple transaction. This dealer was quoting a lower price right off the bat from another Acura dealer I went to for the same vehicle. We settled on a price and the salesmen Rob Lee was outstanding with his knowledge of the MDX and in his customer service. I would buy from him again for sure. After signing the lease papers I drove off with my new MDX! I would buy from here again. No pressure sales!

I had bought a car from another dealer that still had a warranty left. The day after I took delivery of my car, it started sputtering snd lights started flashing. I took it to Acura of Bellevue for them to determine the problems being as the warranty should cover it. Through a long process of elimination for both issues, the service tech came up with a couple of issues with the car, thankfully it was still under warranty and covered. Dane & Mark (service advisors) & Charles (service manager) were very professional, very hard working & very responsive. In fact, even going over the top to help me get my car fixed & back to me. Because of the problems being so in depth, it took a while for the repairs to be completed. They were patient with me as I was calling every day for updates, they accepted my calls, professionally and with patience. I cannot THANK them enough for their hard work & patience with me to get my car fixed, and driving like a dream!!! I truly cant say enough good words about this service department. THANK YOU THANK YOU THANK YOU THANK YOU To all of the SERVICE staff at Acura of Belleuve!

I bought my car at this dealership ten years ago. It was an awesome experience and I’ve serviced the car here, even though it is pretty far from my home (in West Seattle). The last two times I’ve been there for service everything has changed. The representatives are rude and appear overworked and it just isn’t the welcoming experience that it once was. I currently have a new job and need a new car. But I’m not considering buying it here because they aren’t customer focused like they once were. Plus, Acura just doesn’t have as cool of cars anymore. I’ve driven Acuras for the last 18 years but I’m kinda excited to move on to something else now.

We are repeat customers who ordered a RDX a few days ago. It had to be ordered since we needed a front wheel drive to tow behind our RV. We put down a deposit, but when we got home we wondered if this car would fit on our tow dolly. It did not. We called our sales person Tony and told him to please put it on hold. When my husband told him why, he said, «That’s ridiculous, I’ll just cancel it». Then he slammed the phone down in my husbands ear! It certainly wasn’t ridiculous to us since if it doesn’t fit correctly the RDX would be damaged. We never did cancel the car! So we called Corporate and reported the issue. It’s been 10 days with no final response yet, and we happily purchased a 2015 new Murano! Love it! Oh yah, none of the sales people even knew that a RDX CANNOT be towed behind anything at all!

This was the best experience in buying a car I’ve ever had! Jeremy Seager was awesome from start to finish… He was prompt, and he came in on his day off because that was the only time I could go in. Glad he did, because we bought the car! Cathey (sp?) was efficient and knowledgeable. I seriously can’t say enough about this place. After being jacked around by Buick GMC of Puyallup, we were skeptical, and they were awesome to work with.

I’ve been here several times over the last four years for service on my MDX. I have nothing but praise for AB. I was particularly happy that I was able to get my car in for a next-​day appointment at 7:30 AM. This is the most efficient and friendly car service I’ve ever experienced.

SERVICE DEPARTMENT REVIEW:
I have never had a better experience in the car industry in my life! I recently purchased a 2015 Acura RDX from Acura of Bellevue (if anyone is on the fence about purchasing this car, I would highly recommend pulling the trigger, it has far exceeded my expectations… BEAUTIFUL vehicle; looks great and drives great)! This dealership truly is the epitome of high class, from the sales department to the service/​parts department; they are on the ball to ensure they deliver nothing but the best experience to their customers.
Shortly after purchasing my RDX, I had to take it into the service department for a minor issue to be corrected. The service manager, Charles Hart was phenomenal! He made sure that I was taken care of with a loaner car and even went the extra mile to offer me water/​delicious treats while I was checking in/​out… You just don’t see that kind of customer service these days! I appreciate that he was direct and honest with me and gave me a clear timeline as far as what was wrong with my car and when I could expect that it would be finished. I was so impressed that I had to personally ask for his business card and I notified him I would be leaving a positive Unilocal review… So here it is! :)
This place is the real deal… Good, down to Earth people, who just want to make our lives easier! If you live anywhere in a 50 mile radius of the dealership, it is worth the extra time/​energy/​effort to give Acura of Bellevue your service, you won’t be disappointed!
Keep up the great work; I will continue to recommend your dealership to everyone and anyone who will listen!

The review is just for service, not the car.
I went to this place for test drive and price inquiry today, when i go into the store the. sales associate Brandon kim come to me without a smile on his face. when i first take a look at the car in lobby, he barely said anything about the RDX features and just let me to look. During the test drive, it only takes about 10 mins on the way and he did not say anything either. When back to the store and I ask about the price, he just give me the sales price around 37 300, after i give him my friend’s 2014 RDX purchase price, he refuse to give me any discount on this new model 2015 and said that i should call another store about the sales price. Maybe he just did not need a customer any more. So, i would not recommend this place for this kind of attitude. the way he treat customers is horrible makes you feel invaluable and they don’t care.

Brought our 2014 Acura RDX AWD with tech in today for it’s first service since purchase on 7−5−13.
As we pulled into the service drive we were warmly greeted, even knowing my name even though it was the first time in.
After going over the scheduled service items, the RDX was whisked off to the technician as we walked into the lounge area.
A little while later while chatting with Minh the salesperson, Dan the accelerated service advisor said at our leisure we were ready to go, he went over the multipoint inspection and other items letting me know everything was in excellent shape.
After driving 3 hours from central Washington State, the complimentary wash and vacuum was a nice touch even though it was raining !
While chatting with Minh he gave me a few neat tips on setting up some personal settings on the RDX.
Minh and the entire Acura Of Bellevue staff again treated me like a KING
If you want to buy a new or used vehicle see Minh, if you need service work done I highly recommend Acura Of Bellevue

My wife and I drove here specifically from Yakima to look at several of their used Acuras, my wife fell in love with a black low-​mile TSX Nav. We were treated very well and ended up purchasing the car at a pretty fair price. (5 stars except that they played some of the typical games, called us back on our way home to accept our original offer +250 $ that they refused when we were there).
The TSX we purchased turned out to be a wonderful car. Recently there was a recall that had something to do with the cars computer. We scheduled an appointment for that weekend and they loaned us a very nice RL to drive around Seattle until the car was done. I also looked around at their used cars again but I didn’t have the budget this time and ended up at another dealer which turned into a nightmare but I will leave that for another review.
Great place to buy a car, new or used.

I was super excited to go in and look at cars. My boyfriend had one to trade in and we were looking at both getting cars. The sales person Rob greeted us and was friendly at first but got really lazy about ten minutes in. He didn’t know any pricing on any of the leasing options, he didn’t have information about either of the cars we looked at. During our test drives he was almost mute with the exception of giving directions. It was one of the worst experiences I’ve had and I literally went home and took a nap because I was so drained from this horrible experience.
I drove the extra 40 minutes to go to Acura of Lynnwood. Way better customer service and they actually took us seriously!

I have experience growing up around the car business, working in the car business and not enjoying the idea of being a customer in the car business. All that changed a bit when I encountered Acura of Bellevue…
I could write quite a bit about my experience but I’ll keep this review relatively short. I’ll just say that the staff was immediately polite and friendly, nice to meet you Marie. The sales professional was patient, accommodating and responsive, thanks Tony. The sales management was very reasonable in the initial negotiation and follow up interactions, even exceeding my expectations in post-​sale interactions. I enjoyed signing documents with Cathy. Even though I caused her extra work by initially giving her an incorrect address she was unflappably friendly and professional.
The service department two days later for the additions that were promised at the time of sale. This is where you get to feel a little different then when you were being promised the world, right? Nope! Everything was «as promised» expect the additional work that was performed to bring the vehicle up to standards and no charge! I couldn’t have been happier as I drove away with my newly washed vehicle and a fresh bottle of cold water.
I’m about 95% in love with my Acura; I’m 100% impressed with Acura of Bellevue. I never expected my new vehicle to be perfect, it is great. I’m sure I like it even more because of my interactions with the fine individuals at Acura of Bellevue. I highly recommend doing business there!

Finally I am able to purchase an Acura! It had been a long time since I could buy a car and I wanted to award purchase to this dealership for service these many years. I am not one to «Haggle» a price, and I let them know that it makes me uncomfortable, so please give me the BEST price you can on a car. I understand nobody pays sticker prices, and also that dealership needs to make some profit on sales.
The person was nice, all sales staff are. He said Acura cars are ala carte, so you can add packages for the options you want or desire. I test drove some cars and liked the package that includes the tech.
I want to say a few things that Bellevue Acura is a great place to buy a car, the sales agent really tried to help us pick out the right car for us, in fact he bent over backwards to try and give us a good deal.
The service department is five stars! Once you buy a car there you will be serviced by one of the best servicing departments in Washington State.
It just did not work out for us, they sales staff was very nice, and I was a bit jumpy about exactly what I wanted because I did not really know. Not sales department’s fault, it was mine… exactly how the manager responded and because he did it says a lot about the company.

Occassion: Windshield Wiper Motor Replacement
This was my first experience here after moving from Federal Way. Like most Acura Dealerships, you can expect great ‘Acura Customer Service’. Danny checked me in and had great communication. Taylor was the one helped me through the whole process detailing problems and potential pitfalls if certain repairs were not done. I really thought they did a great job and would recommend any Acura owners to come and have their vehicle checked in here.
Due to the timeliness of my repairs, I needed a loaner. Acura of Bellevue was able to provide me with a Acura TSX Wagon which was nice to drive the few days that I needed. A+ to this dealership, I definitely will be back.