Ambiente European Tile Design

Monday March 9^th: Drove to the store and arrived at 10 minutes to 5PM only to realize that they’ve decided to close early. Their listed time is 5:30PM. If the don’t bother to show up, I won’t bother either.

POOR customer service! On 2÷25÷15, my husband and I walked into the store and the women sitting at a desk did not even acknowledge us. There was only one other person in the room. After 10 minutes of walking around looking at the selection of tiles, still no acknowledgement. This was very disappointing. As I walked out of the store, I stated «Thank you for your time» (NOT!)… she did not get it.
By the way, we went to another tile store down the block and received great customer service! I definitely would not recommend this store!

We have used Ambiente European Tile Design for several projects in our house and now I have been using them for our retail Juice Bars too! We have used Ambiente as general contractors for our projecUdo and his team has been the contractor for our first two stores in the Seattle area and I can only say good things! His project manager Matt is on top of the project and always fills you in and both Udo and Matt have great ideas! And their tiles… AMAZING!

We hired Ambiente to tile our bathroom floor after it was botched twice by another installer. We wanted penny tile, which requires meticulous setting and grouting, and had nearly given up on the idea. But Ambiente did a standout job. We are happily satisfied. And not once did we have to intervene, which was a welcome change for us after a problem-​ridden minor remodel. Our installer Jesse was meticulous, graciously explained every step, and was sensitive to the fact that I was anxious about the whole thing. The previous installer’s grout job was full of pits and holes and was terribly discolored. Our new grout is flawless, as is the layout. Just flawless. I can’t vouch for the store itself, as we purchased our tile elsewhere, but I wouldn’t hesitate to hire Ambiente again next time we update our home.

I was very happy working with Ambiente to get tile for our kitchen backsplash. We went into the store after going to several other places and kind of had an idea what we were looking for, but we’re open to ideas. Its a very clean, nice looking store with friendly staff.
Working with Jordan Marcus was wonderful! She took her time with us, asking us several questions about our kitchen, tile we liked/​didnt like and she gave us several samples to take home. We ended up picking one and the price was within our range too.
Jordan professionally worked with my designer, contractor, and I to get the tile ordered and quickly shipped and was in constant communication by email and telephone to update us. We ended up not using one box of tile and we were able to return it, minus a restocking and shipping fee, and we were pretty happy we were able to return to get some money back.
I definitely would check them out!

We have had very good luck with Ambiente. Unfortunately, they sent floor tile for our downstairs bath that was «bright white» instead of Carrara as ordered. I kept looking at it and looking at it thinking it was not right. It looked more like Thassos than Carrara. Not a speck of gray anywhere.
However, Jada at Ambiente came to the rescue again and suggested another floor to use. It has delayed the bathroom by a good 6 weeks already and now with the weather on the east coast, who knows when we will get what we ordered. I do have faith in this business. Jada has been outstanding to work with.
I am so glad to have this resource in Bellevue and to have such competent and honest people such as Jada working there. I feel like she is working for us to get the tile here! She keeps us updated. Thank you Jada and Ambiente!
Barb H

We went to check out the selection with no appointment and vague ideas. The designer working, Jada, was so incredibly friendly and helpful! She respected our taste and sat down with us showing us different ideas. When we saw a tile outside of our style we liked she was quick to show us more colors and ideas. The customer service was incredible. The tile is high end and pricey but the other tile stores could not live up to the service! Ask for Jada if you go to Bellevue, she’s creative and will help you find the tile that works in your budget!

Bottom line — beautiful tile — horrid follow-​up! It has been MONTHS and we still don’t have the tile we ordered.