AT&T

This store, and specifically Carol DelaRosa, provided amazing customer service to me! I was visiting from out of town and didn’t know the area. Carol directed me to the store in a clear concise manner though I’m sure she had better things to do.
Because of getting lost, my already limited time crunch to the airport was shortened by even more time leaving me very little time to get the purchase I needed and still make my flight.
Carol took care of me in an extremely quick and friendly manner! I got my purchase and made it to the airport early! I hope that the store manager knows how wonderful and valuable Carol is as an employee! She gives AT&T a great name!!!

We used to have Verizon as our cell provider and we were at this At&t store yesterday 10/​11/​2015 to get some info about At&t cell plans. We were told by the staff that our iPhone 4 could be traded in for $ 200, and we got another $ 100 credit for keeping the same number, and we could use the $ 300 credit towards the purchase of each new iphone. That sounds pretty good to us. So we chose At&t, and the agent asked our Verizon account info and our SSN, driver license and he ported us out from Verizon and set up account with At&t. At the time he was doing all these, we started to transfer all our contacts and picture from our old iPhone 4 to the new iPhone. About an hour later, we were told by the agent that our old iphone 4 was not accepted by the system for trade in. He tried talking to the manager Travis to get this resolved, but Travis didn’t agree to overwrite this. So he came back telling us that he would have to port us out from At&t and we had to go back to Verizon. That seems pretty bad to us, but we didn’t complain anything because we saw that agent traveled back and forth in order to get this done. So we left for Verizon which was located at the same mall. We told Verizon the story, and said we needed to port over from At&t to Verizon and kept our numbers. The agent Anatilo said they had to set up new accounts for us and they had to give us new numbers. He said we could probably get our old numbers back within 90 days only if no one used those numbers. We were scared, and that was definitely not what we wanted. We went back to At&t and requested to talk to manager Travis directly. Travis had a «I don’t care» attitude, and kicked us back to Verizon. He said our phone was too old to hold any value, and he said it was only worth of $ 5, and that was pretty insulting to us. I told him that it was your agent who told us that we could get a trade in credit of my phone for $ 200, and he simply said the agent just came back from vacation and didn’t know about it. And again he urged me to go back to Verizon because there was nothing he would do. He told me to call the Verizon winback, and of course I did and no one answered the phone.
So we spent three hours on a Sunday afternoon in At&t and Verizon, just to make our two cell phones stopped working and the possibility of losing the numbers we kept for over ten years. Now none of our two cell phones are working, we are basically unreachable to our families and friends.

Waiting line is way too long. It took forever for the walkins. Not friendly to customers. You won’t want to go to this branch before they are closed. The associates there aren’t friendly and patient when the store is about to close.

I stepped into AT&T store for the first time, as I had been on T-​Mo so far and hadn’t heard great things about the store. To my surprise, I was greeted by the cheerful staff.
Karla was amazing and helped my family find the best deal, and the phones that we were looking for. She looked for different options and explained everything so well that we had no reasons to not shift to AT&T. Looking forward for the same experiences at the store in future. I highly recommend Karla and thank her for all the help.

Karla was great! She helped my family get an awesome deal. People that are upset at prices need to do research. I called in to AT&T asking for the best deals my family could use and there was no prevail. We kept getting offered the same deals that did not seem interesting. However, I still looked up plans and had a few I knew I could ask about once I went into the store in person. After sharing the frustration to Karla, she was super understanding and helped us out! We ended up getting a lot more than we bargained for, and she even gave us a tablet for 0.99c.
Absolutely would recommend her!

On February 15^th at about 2pm, this occurred: I went to the store inside Bellevue Square mall next to Macy’s. I needed to order a replacement phone (through my insurance plan on the phone) as I had accidentally dropped my phone the night before and shattered the screen. The store employee who helped me was courteous. He pulled up my account on his I-​pad and then proceeded to put in a request for my replacement phone, tells me I will receive an email soon and will need to follow the instructions in the email to complete the request. He wasn’t really clear with me that at that point AT&T has nothing at all more to do with the process at that point, (but I found that out later in an unpleasant way, hence this review). Even when I told him that I would be back in about an hour once I received that email to my phone if I had questions since I wouldn’t be able to call and ask questions from home as my phone was broken. (My phone even tho it was broken, still had partial capabilities; text, receiving email… but it was unable to make or receive calls.) When I told him I would possibly be back, he nodded and said it would be fine.
I waited an hour, but the email still had not arrived in my inbox. So I decided to go back to the store to see if they could let me use their phone to call the third-​party insurance company and verify if my claim was being process, or anything to expedite or facilitate the process.
I walked into the front of the store and waited for the person in the front of the line to be ‘checked in’. This is what I observed: This older man who was dressed like possibly from East India and didn’t speak or understand English very well was being spoken to by a very ‘snippy’ young lady with long dark hair. I perceived her to be possibly a new person as she was addressing him in such an unfriendly and impatient manner. She first asked him ‘how can I help you?’ and he tried to say something, I’m not sure what as his English was so broken… so she informs him, ‘ok I need to check you in’. She DID NOT say to him, ‘can I please have your name?’ which is what I thought would have been helpful. And so he said something, I’m not sure what, and again she says in her snippy way: ‘I need to check you in’… this exchange repeated where she just kept saying, ‘ok I need to check you in’, and then finally after about 4 or 5 times of this, apparently the man gave her his name, as I heard her say, ‘ok, how do you spell that?’ My point is, why wasn’t she friendly, and ask him his name!!!
Next was my turn. I explained to her about my shattered and partially broken phone, that I had been in about an hour earlier and the employee had started the process to order my replacement phone, but I had not received any email as yet… while I was talking, she cuts me off, just completely interrupts me, doesn’t let me finish my question, and in her more increased snippy manner, she proceeds to tell me that my claim is being handled by the third party, and that AT&T has nothing to do with the process once the claim is put in. Feeling frustrated that she had interrupted me, I tell her that she had not let me finish asking my question, and while I was actually still speaking to ask my question (if I could use their phone to call the third party, etc) she interrupts again to tells me that I had finished my question, which was extremely argumentative. she keeps right on talking to tell me yet again that AT&T has nothing to do with the claim process after they begin the initial process. So I decide to be a bit more assertive, and I tell her, «you are not listening to me, I was saying…» and she interrupts me immediately saying, ‘I am the manager, and I was listening to you… blah blah blah. She never did help me. She just kept explaining that any questions I had would need to be directed to the third-​party, etc. All I wanted to do was use their phone to call the third party company regarding my claim and see if I could complete the process over the phone instead of by email later. Seems like a perfectly reasonable request, right? But I really wasn’t even given a chance to complete a single sentence I was speaking. She asked me to leave the store.
Absolutely unbelievable. How could this person even be a manager for one thing? That this snippy, rude, ARGUMENTATIVE, unfriendly and EXTREMELY UNHELPFUL young lady speak to me in this manner. Whatever happened to being friendly, courteous, and helpful? This store is none of these! Whatever happened to ‘The Customer is Always Right’? I believe that this store’s focus is extremely revenue-​driven. Since my issue was nothing that was going to generate revenue, the young lady had zero motivation to be of really any help to me at all. I left the store completely frustrated. AT&T is an absolutely awful company. I can not wait to finish out my contract so that I can take my plan to VERIZON!!! Notice Judy’s K’s one-​star review comment: «AT&T is … greedy and painfully unhelpful

Bravo AT&T, I believe you are the first 1-​star review I have ever given. Before you read this, keep in mind I’m not only complaining about the retail store, but also the customer service given when you finally get to speak to a representative on the phone.
4 smartphones with a $ 300 phone plan? Doesn’t government regulate monopolies?
Let us rewind to June of 2014. A not so smart person in our family plan was persuaded by a sales representative to take home this little wireless box which he INSISTED was completely free with NO strings attached. No strings attached means no fees whatsoever. Little did we know, this POS (which we have never even taken out of the box) begins a brand new contract and starts to accrue fees. Two months later, I find this box collecting dust at home and I bring it back to AT&T so that they could take it back. Another sales representative insists that it’s free and that it is a waste of money to not take it. Being on the cautious side, I told him that I wanted absolutely nothing to do with the box and as a result, he says he suspends the service for me. He still has not mentioned that this suspended box was under contract.
Move onto December… a family member tells us that T-​Mobile has a far cheaper plan even though service may not be fantastic. They tell us that they are paying close to $ 120 for 4 smartphone lines. For $ 200 saved, I go for it. Unlocking our devices took a total of a week and a half. I probably spent an hour and a half on 4 separate occasions talking to representatives.
Hallelujah. Phones are finally unlocked and we stroll into T-​Mobile to switch contracts. They called AT&T for us, and cancelled all four lines.
Fast forward to now. I receive an email from AT&T about a phone bill that needs to be paid. I was expecting this, so fine. I tried logging onto their website to do online payments and it says that I can not longer manage my accounts online due to cancellation. Totally makes sense right? WE DID JUST CANCEL OUR PLAN COMPLETELY right?
I call AT&T and said our phone bill for that time was X amount. Plus I also had to pay $ 150 for data usage on the suspended device on my account. WHHHATTTTTTT? So you’re telling me NOW, that I have a contract device that is SUSPENDED that still requires payment for data that it is not using??? Yes she says. Monthly payments of $ 150 until the 2-​year contract is up.
I tell her to immediately cancel that line and she brings up that I needed to pay an additional $ 125 early termination fee. I explain to her my predicament with ths absolute POS box and all she can say to me Is that I can cancel my box for $ 125 but she wouldn’t waive the $ 150. How is that fair? I wasn’t even aware of this fee because 1) I couldn’t access the account online 2) They didn’t send me a paper bill until I requested one two weeks ago 3) I was only aware of it NOW because I had called them. She said she needed to refer me to a supervisor and I’m still waiting for this call. If they are willing to compromise with me, then I may change up this review.
If you read through all of this, congratulations. If you didn’t and just scrolled down, all you need to know is this. AT&T is manipulative, greedy and painfully unhelpful. If you want cheaper prices for spottier reception, go to T-​Mobile. If you want the same great reception but you’re willing to pay atrocious amounts, go to Verizon. STAY AWAY FROM AT&T!!!

att has another store just opened across from Bellevue Square on the first level of Lincoln Center… worst experience ever!!! Do not go there… the minute I walked in all they did was try to sell some product that I didnt need. Their security system, phone cases, higher data plans etc… I couldn’t wait to get out of that place. All I needed was to be added onto my brothers family share plan, but ended up trying to be sold everything under the roof. oh yeah and it turns out the sales person who helped us even messed up on our phone plan on top of it!!! If you have to I would rather go to the old store inside Bellevue Square! Will never go there again even with its nice, trendy look. Not worth the headache…, they are pure solicitors

AT&T throttles data speed to 2G after a data usage limit with some plans and store was unable to prevent speed throttling. The store referred me to customer service which also didn’t correct the problem.

This store was awful and the worst part of their incompetence is that they wasted my time on a Friday evening in terms of traffic, time, etc. and left me as a result without phone service until I can either get back over there again or just change carriers. AT&T has proven to be such a horrible carrier despite our corporate discount that keeps us here until now– sometimes you get what you pay for. The associate, E had us wait nearly an hour to get a simple SIM card only to find out once home– that she gave us the WRONG one thereby leaving me without a means to communicate. This isn’t only frustrating but is a waste of time, gas, etc. This is not the first time such an experience has transpired with AT&T and this location in WA.

This AT&T store is located on the first level inside Bellevue Square, adjacent to Macy’s and across from Buckle. The easiest way to get there is to park in the multi — level lot south of the mall (the southeast corner to be exact) and walk in through the entrance in that se corner. You’ll walk in right by Buckle.
This AT&T store is always extremely busy. The employees greet you heartily when you walk through the door, and then you have to get on a list to wait your turn for any assistance. It reminds me a bit of Comcast (not a good thing). It’s pretty small and gets crowded quickly. I am very glad that another AT&T store is opening up on the southeast corner of NE 8^th St & Bellevue Way NE. I don’t know if they’re going to keep this one inside the mall open once the big one opens.

My sister gave me her used iPhone 5 for free. The service was great maybe because I did not spend much money. We kept our family plan and I love my iPhone. She loves her iPhone 6.

I’m at Bellevue square almost every day and I always go by here. Some of the most energetic people work there. They’re always happy to see an incoming customer! And I always feel welcomed. My questions never seem to annoy them which is great! Such a good group of people.

I never expected my experience in the Bellevue Square store to be so painful — the store employee got everything wrong.
Back in Jan., when I decided to purchase my first iPhone (5S) and add my new number into an existing family plan, I clearly told the store employee that I want the same two-​year contract with $ 299 for the phone as other existing members on the family plan. The store employee said he can give me a limited-​time offer: I pay about $ 32 in total per month and there’s also a $ 5 discount each month. For just $ 27 – 28 per month, I get the phone free with the same data plan and minutes as the two-​year contract. Even my friend, an existing ATT customer who came to the store with me, was very surprised by the generous offer. He even asked if he could also switch to this limited-​time offer.
Then the store employee charged me around $ 71 for the tax and told me it’s for the monthly service (phone minutes and data plan). He explained that’s how ATT handled the new offer.
When the first month’s bill came, I found that he actually sold me a plan called ATT Next and the $ 71 tax was actually for the phone itself, not for the service. At the same time, my data plan was terminated and a message from ATT said that I didn’t make any payment for the data plan. I was very surprised and had to make multiple phone calls with ATT. The tech support told me he made all the changes for me and I would pay the same money as other family plan members who all have the two-​year contracts. After that I went back Asia for travel. When the second month’s bill came, I found that the tech support only put me in the right data plan but he didn’t change me to the two-​year contract for the phone ($ 299). My wife called them and was told that I myself have to go back to the store to change the contract.
I stayed in Asia for about 6 weeks and just arrived in the united states today. I went back to the store immediately. But they told me it’s after the 14 day return period, and there’s no way they would make the change.
All the troubles started when the store employee provided misleading information to me about the contract type. He lied to me about the $ 71 tax. He lied about the so-​called limited-​time better deal. As a new customer, I can only trust ATT employee in setting the right contract for me. When he set everything wrong, how can I possibly know that within 14 days? I only found it out when the first month’s bill came!

Don’t know the product. Practically pushed me out of the door when I said I wanted the check on upgrade status for my wife. Not helpful.
To get anyone to listen to you you have to make an appointment. AT&T has really fallen down on the customer service front.
I used to work for AT&T online customer service. This store did not exhibit their mantra.
Avoid at all costs.

I was home for the holidays and decided to trade in my old iPhone for a new one before I left. While in the store, the employees seemed very enthusiastic and helpful. But in retrospect, I think they were just trying to shield the fact that they don’t know what they’re doing.
I had to back-​up my old iPhone on iCloud and they said that I could come back to the store later in the day when it was completed. I did what they told me to, and when I returned they said everything was good and that they were going to erase my old iPhone. Well, it turns out that the back-​up was incomplete and I just ended up losing over 1,500 photos/​videos, several important notes, etc.
I actually cannot express how upset I am with this store. I called Apple and they indeed confirmed that the back-​up was incomplete and my data is unretrievable. Basically, I don’t understand why AT&T didn’t at least check on the status of the back-​up before erasing my phone. I feel like I shouldn’t have to be so concerned about such a basic action. Nothing bothers me more than incompetence. And I am severely bothered right now.

I’m disappointed — I don’t say that too often. I was sold an iPhone 5 earlier this summer and was told to purchase their warranty and upgrade plan to ensure my phone in the event that it was harmed at $~ 15/​mo — well 6 months later and I have a cracked screen. No worries, AT&T said it would be $ 50 to replace my phone. I contact the warranty company (which is 3^rd party) and they said that my deductible was $ 200 and that I could not get my phone in black.
I walked upstairs to in Bell Square Cellairis and had them fix my screen and put a breakproof case and it cost me $ 175. Sure, I’ve since canceled my insurance, but I’m disappointed the branch and AT&T will not stand behind their own marketed services. And yes, when my phone is up for review your service will be a reminder.

This store gets things wrong all the time.
One time I wanted to merge two lines onto one plan, and the representative told me that a third home wireless phone line had to also be added to get me the lowest monthly price, even though I repeatedly stated that I don’t use a home phone. When bill time came, I confirmed that the line was unnecessary, and even took up an additional $ 10 a month. I took the receiver back to the store to return it after canceling the line. I never took the thing out of the box and they wanted a $ 30 restocking fee. Thankfully management decided they can credit me the fee.
Just recently, my girlfriend went to get a new iPhone 5S. They pitched the NEXT plan to her and misled her through all the paperwork without properly explaining it. She never confirmed that she wanted to enroll and was told that «everything’s fine so just sign the paper» when she asked why the price was so low. We weren’t sure she was on NEXT until our next bill, which is after their 14 day return period. Absolutely despicable.

I’m at Bellevue Square usually once per week, and I’ve swung into the AT&T store here about 5 times with quick questions about my account or my phone. The first 4 times I had a fabulous experience, and the staff members I spoke with were always able to answer my questions and I was in and out in less than 5 minutes. This last time I went, I once again had a quick question, but the staff (an Asian gal who I think was mentioned in another review) was rude and wouldn’t even listen to what my question was & just told me that I’d need to speak with a «technician» and that there were 18 people in line before me.
The next day I was able to stop by the AT&T store at the Northgate Mall, and got my question answered in less than 5 minutes, no technician needed. If she had bothered to listen to my question, I’m sure she could have answered it.

Yikes.