Bellevue Auto Rebuild Inc

Driving through an intersection a person hit my car (ML350). Major damage, suspension, computer, tires, ect. I had it towed to Bellevue Auto Rebuild as my boyfriend has had good experience with them in the past. The whole repair process took months but at every step I was called and given updates. Not only did they do a great job with the repairs but they also managed the insurance company. I can’t tell you how nice it is to not just have a mechanic but a project manager making sure everyone is notified and everything is approved and paid correctly. They even ended up getting the insurance company to approve replacing the tires even though when I tried the insurance company refused. This is premium repair shop with not just excellent mechanics but also excellent customer service.

Tripp Mathes and Bellevue Auto Rebuild are as good as it gets! I sincerely can’t say enough good things about them and this is a long overdue review. As the Manager at Mercedes-​Benz of Bellevue for 8 years I had copious interactions with them as our primary referral for our clients and each and every time they exceeded expectations. Tripp and the team there consistently go above and beyond to take care of everyone and being that they are so highly ethical, insurance companies have them on a preferred list and thus usually approve the work quickly without the need for second opinions etc which means you can get the work done much more expediently instead of having to jump through extra hoops-​which is the last thing you want to deal with after an accident. The one and only reason they are the primary referral is because of their superior work. Whether a major accident on a high end car or a fender bender on a less expensive car they always fulfilled their promises, kept clients informed along the way and returned the cars looking better than when they got them.
I have been so impressed with how they take care of clients and the exceptional quality of work that they do, that I have always sent my personal friends there as well as had them take care of my Mercedes and Range Rovers over the years. I wouldn’t take my cars anywhere else.

Great service. They did a minor fix for me at a very reasonable cost! And last time we used them for more major work, they were very honest about what we should and should not fix on my (fairly abused) mini-​van. And everyone was SO nice too!

I have taken my car here unfortunately 3 times. It had been returned perfect every time.

Outstanding Results, Outstanding Staff, Exceptional Process. .. Amazing!
From my first call to last contact these people – and their work – were outstanding and lived up to the praise I’d heard. I was likely the least expensive, least flashy, least impressive vehicle they’d worked on for a while but they treated my 2010 Jeep Patriot with the same loving care I do and me with the respect and attention that will keep me referring.
My primary contact was «Tripp.» The process was explained, I was consistently updated/​informed and always asked if I had any questions. They told me when they would be calling and they called when they said they would. There were no surprises. I felt respected and valued as a customer.
The work was perfect, the car was clean, ready and waiting when they said it would be. A few days after I’d picked up the car I pulled down the sun visor and noticed there was a large stain where the coffee I’d been holding had splashed. No way they could or would have seen it. I called and asked what they’d recommend to get the stain out and they said to come by when I had a chance and they’d take a peek. A young man (I won’t say his name other than it starts with «J») came out and spent about 20 minutes carefully removing the stain while I waited inside. He deserved a tip (it saved me hassle of messing it up myself and not having to go to a detailer).
No one wants to go through an accident but if it does happen Bellevue Auto Rebuild makes sure no hassles, stress or frustration are added to the situation.

Chris the Allstate rep at this location is amazing he and the shop went above and beyond for me and my kia forte had a great experience here. If you need to repair your car go here!

It seems that, lately, everyone in Seattle has a strange desire to have their insurance company pay to repair the rear of my car.
My last experience with an auto-​repair shop (see my review of the Redmond location of Service King here on Unilocal) was extremely poor, so despite this business’ ratings I came in with a bit of worry when my car was again rear-​ended.
Turns out that Bellevue Auto Rebuild /​Collision Care’s ratings are deserved. Not only were the quality of body and paint work very high indeed, but Tripp and his staff went above and beyond to ensure that a very minor issue (one of their suppliers sent them a defective tail lamp bulb socket that didn’t fail obviously until after installation and QC), even going so far as to offer to bring the replacement socket to me so I wouldn’t have to come in a second time.
I am very satisfied with my experience this time around and I’m happy to know that, should my Volvo’s bumper attract another inattentive Seattle driver, there’s a place I can come to for quality repair.
Thanks to everyone at Bellevue Auto Rebuild for running a business right.

We had a difficult situation with insurance and our body work and repaint took longer than it should have. However mgr Tripp got back to us and took the time and went over our situation and really tried to make corrections and compensations where he could.
We really felt that they made every effort to care about the workmanship on our car and about our family.
They do excellent work and stand behind it. Yes quality workmanship and care for the customer still exist! If you gave any problem simply discuss it with Tripp.
Too notch body shop, excellent work. Will continue to patronize. Would not hesitate to recommend to new customers.

100% completely satisfied and impressed with the service I have received from Bellevue Auto Rebuild. Tripp is so attentive! I have never had someone at a body shop go out of their way to try to get me deals and certainly never had any body shop fix my car so quickly and efficiently. I will definitely refer Bellevue Auto Rebuild to all of my friends and family and will never use another body shop. Super thankful!

I came in at closing time on Memorial Day Weekend, but Sal did not even balk at taking a look at my car. Great service and great people — was able to get an estimate in a timely manner.

This is the best experience I have ever had with any auto related service, ever. I highly recommend Bellevue Auto Rebuild. From the first conversation to the last they provide exceptional service.

I decided to get my car fixed after an accident here by a friends recommendation.
My insurance company had the initial conversations with the shop. After my car got towed into the show, they were in constant communication with me. The called me with updates frequently, to let me know they received the car in, to let me know the adjuster what there and the conclusions they had come to. They also kept in constant communication regarding the progress of my car getting fixed and updating me on the timeframe.
It is very convenient that I could return my car rental at their location. I am very happy with the quality of work that was done on my car. The car looks great, good as new and they guarantee the work.
When I came to pick up my car there were a few things I was unhappy/​disappointed about. When I opened the car, the entire inside was covered in a layer of dust. I understand that this happens when you are fixing a car, however I believe this is something that needs to be checked and cleaned before I came to get my car. On top of their being dust all over my car, they placed my tow hitch on my LEATHER front passenger seat. This is unacceptable. I went inside and informed them of the condition my car was outside and they took care of it. It should not have been an issue in the first place.

Sal did a great job handling the case. We were rear ended by someone and damaged the rear end of our black X5. Repair turned out ok, obviously not as new, but the color matched well.

My friend’s dog jumped on my truck and scratched it on both sides. The dealer recommended this company and my insurance company has a relationship here so I took it in. They thought it could be fixed by letting them wet sand and buff. I was skeptical as some of the scratches were deep but I dropped it off for half a day and when I returned, it looked great. The bonus? No charge! Seriously? I am astounded by this and really appreciate the incredible customer service. They made me a fan and I will bring future work to them if I need it.

Auto Rebuild staff is amazing. I brought my car here to get an estimate and I thought I would brake the bank considering the type of car; bit, I’m amaze that it’s affordable. So I decided to let them do the work and it’s been amazing. Tripp and Mike have been very helpfull — they take the worries out of the small stuff.
My car is still being repaired, but I receive updates on the process and so far no major issues except what the car is there to be.
They accept all collisions/​damages insurance pay or sell oay, which I am.
I recommend this business 100%.
Ask for Tripp frankly they are all good people.

I had a car accident with my Mercedes and took my car by mistake to Bel-​Red auto rebuild instead of Bellevue Auto rebuild. Unfortunately these two shops are located exactly next to each other, but their quality of work is very different. They did the worst work on my car and kept it for a month and gave me run a round and treated me rudely.
Finally I picked up the car on 6÷23÷14. As I was driving home, I heard the road noise from the new passenger door that was replaced. A few days later I took the car back to be checked. I asked the technician to come with me for a ride and listen to the noise. Before even driving one block, he confirmed the noise and admitted that it is very annoying. He asked the technician to adjust the door, and he said he can’t think of anything else to be wrong.
The noise was extremely annoying. My car used to be very quiet and pleasant to drive. I called the Mercedes dealer. I decide to take the car to Bellevue auto dealer to get a second opinion about all the noise. Tripp the manager, felt so sorry for all I have been through. He respectfully, offered a shuttle to take me to work the same day, and picked me up in 5 hrs. He checked the car thoroughly, took pictures of many things that Bel– red auto rebuild missed to install; about $ 660 value.
The vapor Barrier in the front door was not installed. The front door rivot, seal, front door mirror, trim panel, keyless lock, Belt molding, latch piece and the door sound pad were missing.
More importantly the airbag pressure sensor has a nick on it due to the accident which should be replaced for safety.
Tripp kindly placed the door sound pad and the mirror pad for me free of charge, but the rest, yet need to be fixed. I regret taking my car to Bel-​red auto rebuild and wish took it to Bellevue Auto rebuild from the beginning.

I recently had my CLS hit in a parking lot and was sure it would never be the same. Trip took great care in getting her back good as new. I highly recomend them.

Pretty darn happy. I have used these guys 3times and they always come through for us. Fair pricing, good customer service, and ahead of schedule. They do a great job.

My experience with Bellevue Auto rebuild was great.
First week of moving to Woodinville from LA in September=2013 We were in an accident in Bothell, an uninsured loser speeding rammed my 2012 Range Rover. My whole driver side front to back, complete damaged. My insurance company Allstate referred me to them. I was sure it was going to be totaled.
It took 4 months to repair. I got it back a few days before christmas. My beloved Nigel (Range Rover) looked like it just left the dealer Brand Spanking new.
Due to the length of time it took. They covered some of the cost of the Rental Car since Allstate only covered 45 days.
I was beside myself when i went to the rebuild to see it in pieces, i had tears LOL, but the work they did was outstanding.
I am a happy man

The rear corner of my bumper was scraped by a hit and run. I was referred here without first checking their reviews. My mistake.
Picking up my car for the first time (yes there were multiple times), I noticed the paint color was way off so they agreed to repaint.
Picking up my car the second time after repaint, paint match was great but I noticed two gashes in the bumper that was not there before. Also a stain on a bumper molding. The associate Jackson tried to at first tell me they were already there. Full of sh*t. Check the pictures you took of my car when I dropped it off. Ended up leaving my car AGAIN for them to fix.
Picking up my car for a third time, I notice there was a paint chip which they clear coated over and a bump in the paint in another area. Looks like there may have been some debris on the bumper when they painted. Took pictures of the flaws. Pointed out the flaws to a Bellevue auto rebuild associate that was there and I left with my car. Told myself I’m going to live with it as they are doing more damage each time.
Wrote them an email explaining my experience and included pictures of the latest damage they caused and gave them feedback on how they should improve their quality assurance practices and how poorly their craftsmanship was.
Received a call from one of the owners, Darrell, and explained everything to him again. He asked me to bring my car back one more time and assured the car would be fixed this time. I told him after 3 times, I have lost confidence in their abilities. I’ve had to take time off of work to drop off the car and go pick it up each time (or try to pick up). Told him I would think about it but have decided not to go back.
Taking this up with my insurance company. If they can’t do anything, which I suspect they won’t, I’ll just live with it.
NEVER going here again.
By the way, my sister in law also took her car here and same crap. She also has a review in here!