Bellevue Optical

My family and I have been going to Bellevue Optical for years. They have a great, very clean location and excellent staff. They’re always happy to work with me if I need to reschedule an appointment. The eye doctors are very professional and personable.
They also have a wonderful assortment of frames choices too.

Should have read Unilocal review before changing eye doctors and selecting Bellevue Optical to fill my prescription. High priced glasses that you might expect from a «one hour» place. But beware, after they’ve got your money you can expect below average communication and customer service.
The exam itself and folks on that ‘exam’ side of office were average. The eye wear side of the office on the day I selected my lenses and frames was on the range of good to very good.
I spent over $ 400+ on 1 pair of single vision glasses and matching clip-​on sun glasses and was assured that my glasses would be ready in a week to 10 days. I called after 7 business days to check on the status of my glasses as no contact had been made by Bellevue Optical. During that call they said «they should be in next week», which was not ideal as I really needed them before I left on a long driving trip which I told them about when I ordered them. When I returned from my long driving trip (sans glasses) I was told that there’d been some issue with my order and the soonest I could expect to have them would be the following Monday. What really chaps me the most is the lack of any accountability or communication of the delay. If I hadn’t actually gone into the office I’m not sure they’d have called to give me an update because it didn’t seem like anyone knew how long it had been since they were ordered.
One of the two gals I spoke with in the office seemed like she could have cared less that I was inconvenienced and didn’t even try to escalate getting them done any sooner. She basically had a «it sucks to be you attitude».
To say the least this will be the last pair of glasses that we’ll be buying from this place. As a family, this was the 3^rd pair so far in the past 12 months so I guess being a new but repeat customer is not something they’re concerned with. When leaving I informed them that I planned to leave a Unilocal review and they didn’t seem to even know what that was. Maybe I should e-​mail this to their office manager and owner so they can understand what’s going (or not going) on in their establishment.

I went in to look for a pair of glasses. No one asked me if I needed help for about five minutes, even though the store was dead. When someone did ask me if I needed help she was rude. I asked if they had a certain kind of glasses and she abruptly told me that they did not carry the brand. I then asked if they could order the glasses for me and she said she would «rather not do that». Finally, I asked if they were running any sales and she simply said no, and that there would not be any sales.
This sales associate seemed more like she wanted me to leave than purchase a pair of glasses.
Simply put, this store seems to have poor customer service and I would suggest finding another place to shop for eyeglasses.