Brides by Demetrios

I would definitely categorize this as a budget shop– and there are much better places to go with your budget than here.
It feels very «David’s Bridal» where everything is mass produced and the service is below par.
I was in the area and just walked in because I had not begun my dress shopping experiences yet and wanted to havea place I could browse and discuss with my mom the different styles. The sales associate was super pushy and nearly forced me to put on a dress. Before I left she again was super pushy for my contact information… DONT GIVE IT TO THEM. For over 1 year they called more than 20 times– even when I told them that I bought my dress elsewhere. I would not recommend shopping here to anyone.

I had a bad experience trying to buy my wedding dress here. I do not recommend them, unless you are buying right off the rack and find the perfect fit.
We were engaged for 18 months, and the first thing on my list I had checked off was picking out my dress. I ordered a «custom» dress that needed precise measurements so it would be cut to the right length, as all the detail would be at the hem and it could not be shortened once it was made. After a 9 month wait, I finally received the call that my dress had arrived (about 2 months after the anticipated ship date) but I knew there was still loads of time and wasn’t anxious. However, when I tried it on, the dress was at least size 14, and we had ordered something closer to a 10. Plus, it was about 12 inches too long. The manager decided to throw a previous coworker under the bus and blame her for not taking my measurements correctly. They offered to order me a new dress, but said the new dress wasn’t expected to be completed until 6 weeks before the wedding. They told me the reason for this was because I had actually ordered my dress «too early» and was put on low priority, and that other brides who had weddings much sooner than mine needed their dresses to be made before me. I felt so discouraged that I had ordered my dress so incredibly far in advance and tried to be very responsible and organized that I couldn’t continue to put my faith in them that the dress was going to work out the way I hoped. I ate the deposit, got stuck with a slip/​veil I had ordered to match the dress, and walked away to buy another dress with a few months left before the wedding. Luckily, I found the dress of my dreams within a few weeks at another bridal boutique, and was able to stay within my budget.
While they do have beautiful dresses, I just can’t believe the anxiety that it caused me when I had done everything by the book in terms of ordering on a reasonable timeline. They did have a pleasant sales staff, but the corporate feel of being «just another bride» was really a turn off. I definitely recommend a smaller boutique, and I wish I had shopped around more before I put my deposit down.

I am deeply sorry that this shop has received so many bad reviews. I have had nothing but OUTSTANDING customer service from this store! My daughter ordered her dress from the San Diego store over a year ago. Like most brides her weight changed int hat year… unfortunately for us her weight went up and she could no longer fit into her purchased dress. Not knowing what to do I called the store in Bellevue and spoke to the manager Georgia. She was helpful and kind. After paying a very small restocking fee my daughter’s dress was reordered in her current size and there was no hassle at all.
During this time we ordered our bridesmaids dresses and my MOTB dress. All of the maids had great luck with their dresses and the tailoring went perfectly. My dress on the other hand did not fair so well. I believe I just ordered the wrong kind of dress, but I was ordered a dress that was way too large for me. In alterations there were some issues and I was very concerned that the dress could meet my standards. Without any questions I called and asked for a full refund for the dress and the alterations. I was preparing myself for a big fight, BUT Georgia simply asked me if I was sure that is what I wanted to do. When I told her it was she asked for the info to put all the credit onto my CC account. I do not know why some have said Georgia did not give them good service, BUT I do know that I received MOST EXCELLENT service and I would use this shop again without any hesitation or problem.

. Gowns were in terrible shape– stained around the armpits, ripped hems, torn up lace ect which makes it a very unpleasant experience to try them on. If you do brave the racks, there isn’t much variety– most look like something my Barbie wore in 1990– huge ruffles, over the top appliqué lace and too much beading; for such a high price they just looked cheap. Don’t waste your time.

I am the maid of honor in my best friend’s wedding. We came here a few months ago looking for a wedding dress. The place was full and busy. They said it was a trunk show but I didn’t see anything resembling the sort.
The whole experience seemed really impersonal as tons and tons of brides took turns coming to the platform with the mirror. Our attendant didn’t seem very… attentive and to top it off, none of the dresses were that great.
We left pretty quickly.

April was great. I bought my dress and in the process of being sized for it tomorrow. I dropped in unannounced-​twice, it was a weekday, so at least they weren’t too busy and they were able to help me no problem. I tried other bridal stores and I couldn’t wait to go back to Demetrio’s. They have a great selection, and awesome customer service. Ask for April to be your consultant!

My dress was beautiful and I had a wonderful experience with Demetrios from my first dress try-​on to picking up after steaming. The alterations turned out great as well. My only complaint is that I was told my bustle would be ~$ 30 but then when it came time to pay it was over $ 70. This is because there were many «points» that had to be built in but it was still a shock. Also, Demetrios doesn’t automatically include steaming. Mine was included because I bought the dress during my first shopping trip but either way I think a dress shop should include it or at least as part of the alterations.

I had high hopes for this place because I stopped in on a weekday and they simply let me browse alone and I thought they has a pretty extensive collection of dresses. When I set an appointment to try on dresses it was another story. We tried calling saying we were running a few mins late. No answer. When we arrived we waited, and waited, and waited at the counter. Finally an unhappy lady walked towards us to ask if we had an appointment. We said yes and then she said, oh your late and we are really busy, and we don’t answer the phone when we are this busy. Then silence and she walked away. Yep, no help, no reschedule no customer service whatsoever. There are so many amazing bridal boutiques in Bellevue-​go elsewhere.

This was an awful bridal experience! I showed her pictures of what i like and she only focused on one detail of them and took off. I had to keep reminding her what style I liked.
The dresses only come in two colors: a greyish white and off-​white. When the salesgirl asked what color I want I said something in-​between. She looked confused. I was used to trying on several shades of white since those two look awful on my skin.
They brought me a bustier that was so stretched out that it was actually a full size too big for me! She said I must have lost weight, but I had just tried on a bustier in my size at I Do Bridal that morning that fit just fine.
She didn’t help me into the dresses, she’d just take them out of the bag and hand them to me. I had to ask for her to zip me and clamp it. Very strange.
Then, when we’d go out to the showing room with the mirrors, she had me stand super far from the couches so my family couldn’t see the dress or hear comments very well.
The dresses are made from very cheap material and the prices are outrageous for the costumey dress.
Everytime I told the salesgirl that none of the dresses were good and I was done, she’d leave to bring more dresses that were worse than what I had tried on.
I went to glance at bridesmaid dresses with my mom and the salesgirl followed me out there to try to pull things that were not what I was looking for. I felt so suffocated that we left.

Terrible costumer service, don’t waste your time going there!!!
I was shopping for bridesmaid dresses to my wedding and I decided to stop by. When I got there, there was no one in the front desk to help me out and after a couple minutes, someone came and asked me what i was looking for.
Then a middle age lady came and asked me if someone helped me and the other employee told her she was going to help me.
After checking out the dresses that I wanted I put them all together and she showed me the fitting room. Detail: I had 12 dresses ion my arms and she didn’t even asked me if I needed help.
Well there was another girl besides me checking out dresses and the gitl eho was supposed to help me out, was talking with another employee and the costumer at all time and just left me alone.
Everytime I tried another dress I needed to aske her to pinch my dress in my back. I was left alone and she didn’t give any attention. I was pissed already but i hate complanning so I decided to let it go.
Then I liked 3 dresses and I wanted to share the models with my bridesmaids because I wanted then to see the dresses on line before I decided which one to choose, since 2 of them live in other States.
Well, when I asked the models she just denied to give it to me!!! I could not believe it! She was so rude and I told her, look I will buy the dress and I want the models. Guess what: I had to pay R$ 50 dolars in advanve for each dress to be able to have the models written down in a piece of paper!!! She also gave me a bad look when I asked to see the samples of the color of each dress I picked because I wanted to make sure the gold was right for my wedding theme. Yes I had to ask twice!
I paid because I knew I was going to buy it but at that point I decided to call to the manager and explain what I rude, unreasinable and also a discrimination that her employee did to me. Is that because I am a Brazilian, or I looked like I could not affort the dress? Give me a break!
The manager was really nice, but the damage was done.
But it is not the end. One of my bridesmaid could not make it here before the wedding then the manager told me they were going to ship thr dress to her as soon as it gets there with no cost. Well after 2 weeks that the dress arrived I called then and they didn’t send anything to her. And they blammed me telling they didn’t have her adress!!! My bridesmaid called there and paid through phone and they had all the informations and even if they didn’t have they should have called me and asked for.
Well, the dress arrived to my friend just 10 days before the wedding and she could not find anyone to alter that. She came to WA 1 week prior to the wedding though. Then when I called them, they said I am so sorry but there was nothing they could do bc to alter the dress it would take 2 weeks and that was it!
Thank God I didn’t get my wedding dress there and the place I bought mine «Amanda’s Bridal in Redmond, the owner is amazing and gave us the name of a lady who alters any dress and doenst matter if you need it for tomorrow. She will do it!!!
Detail: my other bridesmaid had her dress altered at demetrios and they did a horrrible job. At the end she went to that other lady I just told about and the results was amazing. But of course she had to pay again!!!
I EVER NEVER go there again!!! Be aware girls!!!

It’s too bad the store closed :(
I miss that place

AWWHHH HELL NO!
I’m so glad I did not get my wedding dress here!
First off, they only had one size for their selection of dresses, and they were all wayyyy to small. Then, when someone came to «help» me (and I had made an appointment too!), she was no help at all. I was trying on a dress, and this bitch told me that she was going to do something real quick, and would come back to zip me up. The bitch had me waiting 10 min in the dressing room. I had to call my friend and had to ask her to come back and help me zip up, so basically she was the one helping me in and out of my dresses. The girl was too busy chatting it up with someone else, while I was waiting. HELLOOO you’re suppose to be helping me, not ditching me! I was already trying on my last dress when she came back. She also kept saying how tired she was, and yada yada yada. And get this, she had the nerves to try to get me to put a «deposit» down on one of the dresses!!! I really did like one of the dresses, but the face that the customer service was horrible, I decided that it wasn’t worth it. The Demetrios’ outlet down in Tacoma had WAYY better service.

I ordered my bridesmaids dresses here. (5 Watters dresses, this store offered the cheapest prices for the dress I wanted)
The ladies in this store, Victoria (new manager), Salve & Kimberly were very helpful in picking the dress (I tried on so many), placing my order.
Once my order was placed, they also allowed me to return to try on various accessories and shoes to see what worked with my dress.
All the dresses came in on time and we had no problems with any of the dresses. The store also has a seamstress who has a very fast turn around time (1 day) at a very affordable rate.
Tip to brides (make your appointments on weekdays, they are less preoccupied then and can give you their undivided attention)
Though, this is a nation wide chain, I had a small boutique experience working with these ladies. I would work with them again.

Eek! methinks hell no.
oh god. where do i start?
okay. the only reason that they got one star is because i bought my dress there. WAIT. let me explain why…
i went here with my best friend. (she was pretty close to her wedding, me– over a year away.) after finding a few that we liked in the sea of plastic bags, we went to our respective rooms to try them on. the chick that was helping me asked me what style i was looking for… i told her that i’m just looking right now, but from flipping through all the magazines, i knew i wanted some sort of a mermaid/​trumpet style dress. instead of suggesting some styles that i might be interested in (which, is how, my dear, you make a sale…) she told me that i wouldn’t look good in that type of dress and that i should look for something else. i’m sorry, what?!? i told my friend and she was PISSED… she started packing up and booking it out of there without looking back.
i don’t think the anger set in until later.
after looking through pages and pages and pages and pages of dresses, other shops, blah blah blah, i decided to try the tacoma location. it wasn’t nearly as bad as the first «experience,» but the poor chick was so pushy. i found myself humoring her with the dresses and counting down the minutes until i was through all the styles. the only reason that i stayed was because i wanted to see what would work on my body. (despite the bitch in bellevue.)
okay… fast forward a couple months (the tacoma location is now an «outlet» of sorts) and i’m back at the bellevue location. (i’m told that the chick that was helping me the first time is no longer employed there. gee, i wonder why…) don’t ask me why i went back… because i couldn’t answer you. i think it might have been something like, «my mom hadn’t been with me for any of the „try-​ons“, so i wanted to take her to a place that didn’t have used-​car priced dresses, and i didn’t want to take her to a place with dresses that had less movement than my over-​processed-​split-​end-​ridden hair.» does that work?
anyway… i grabbed one. and i tried it on. i did the stupid «bride thing» where i started tearing up. i came out and showed it off: sister? loved it. mom? hated it. fine. she’s paying, so i’ll keep looking. but after trying on a couple others (including a goddamn a-​line gown, which i despise) i came back out in the first one. MY dress. my mom loved it. she told me it was flattering. i looked at my sister and we exchanged the «wtf» look. we told her that it’s the same damn dress i came out with in the first place! whoops. my mom sold herself on a dress she hated 10 minutes ago. hah! i found it. i finally found it!
and guess what? it’s a mermaid style. how ya like me now, bitch?

Awful awful awful customer service. I went here to try on a bridesmaid dress for a friend’s wedding. I made an appointment and gave them my size ahead of time. I showed up to three girls standing at the front counter looking down at a computer. I stood there for a good thirty seconds before they even acknowledged me.
Two more girls came out to the front before they could figure out that I had an appointment and what I was there for. They found the dress, put in a dressing room and never came back. I tried on the dress, it fit, wrote down the information and left. No one even said anything to me as I was walking out the front door.
Thank goodness my friend did not purchase anything from these people. I will never go back here again!

Terrible customer service, incompetent alterations, totally rude manager!
Ummm do I even have to give them one star?
I have nothing good to say about this place other than spare yourself the trauma and take your $$$ somewhere else. Anywhere else. Really.
I totally agree with A.H., the seamstress is terrible. We had to go back for fittings about 6 times. My best friend (the bride) finally gave up and took her dress a few days prior to the wedding even though it wasn’t right. Seriously, if you can’t remember what you’re supposed to be altering then at least take some freaking notes. On our 4^th or 5^th fitting the seam of the dress on one side was loose enough for me to stick several fingers in. The seamstress didn’t even notice! And what’s so difficult about remembering to remove a tag?
The manager is rude. Very rude. My friend spent a lot of money (and we both spent a lot of time) at Demetrios and she got treated like crap by the manager. During one fitting the manager actually had the nerve to pull back the dressing room curtain to walk in on my friend while she was undressing so she could holler at the seamstress to come wait on another customer. Um hello, ever heard of common courtesy? Apparently not.
My advice, buy your dress (es) someplace else!

Wow, what a fun and amazing wedding dress experience at Demetrios.
We were reluctant to come to a high-​end designer store because I started out with a low budget. But we told them that right when we walked in the door and they were soo helpful with finding us everything we needed at a reasonable price.
I had been to three stores previous to Demetrios and none of them had the same customer service and product knowledge that I saw at Demtrios…
Two of the stores didn’t even know what A-​Line meant!!!
They started out by searching the wherehouse for something that would work for me, but then brought me over to the sale rack where I found just what I was looking for. I ended up going in and bugging the girls there about six different times and although I’m sure they were sick of me, I recieved excellent customer service everytime.
I have recommended Demetrios to everybody and would still recommend this store if you are looking for a nice dress and the perfect experience.

My doubts started when we were looking at dresses and my friend, the bride, was told that if we weren’t going to try on ‘Serious’ dresses then we should leave. Because trying on wedding dresses means you only try on ones you ‘know’ you’re going to like, without looking at different styles? Then next fiasco, we ordered our bride’s maid’s dresses here. I talked with a lady, who told me that I ABSOLUTELY WOULD PUT ON WEIGHT before the wedding, so I should order the larger size (I was between an 8 and 10). I had a friend faxing information back and forth with these people, and after I had told them to order me an 8, the order information came to me as a 12. Fortunately my friend marked it out and made them order me an 8. The other brides were not this lucky. Two of them can put their dresses on, zipped up, over their heads they ordered them so large. They REFUSED to have the dresses altered, even though they are the professionals and should know that hip measurements don’t mean squat when ordering a flared hip dress. We had to call corporate and explain that they were ordering the dresses in the wrong size so that they could charge us EACH $ 150 for alterations (aside from the two of us who demanded dresses in our correct sizes). Even then, they were reluctant to resize the wrong sized dresses.
They also charge more for their dresses than ordering them online, and it’s slower.
Apart from being rude, and trying to swindle us out of extra money, oh wait, there wasn’t anything good about this place.

BUYER BEWARE!!!
I too would give them a highly-​earned negative rating if possible. First of all, Jennifer, the sales rep who helped me was great.
My problem was with the seamstress. When I was trying on the dress, I noticed there was some beading that needed to be fixed. The seamstress said, «Don’t worry dear, we’ll fix it and make it perfect for you».
I purchased my dress and waited a month for the alterations and repairs. I asked if I could take the dress with me, but the told me that it had to stay there until it was altered and that the beading needed to be fixed before I could have it cleaned. I go to my scheduled alterations appointment and the same seamstress tells me she’ll hem the dress and fix the beading. When I go back in the next week, she tells me that she didn’t have time to fix the beading, but that she tied off the damaged areas. What a disappointment! It was even on my alteration receipt to fix the beading!!!
I take the dress to the cleaners and they say the beading is in poor shape and that it needed to be fixed before it could be cleaned. I went back to the shop and Demetrios said the beading would take hours to repair and they would fix it if I paid them $ 55/​hr. This is on top of the $ 300 I paid them for a simple bustle and partial hem. Which by the way wasn’t done properly. I kept tripping over the slip and the told the seamstress. She made no attempt to fix it so I said, «well I guess I’ll have to safety pin the slip, huh?»
I did manage to find a RUSH alteration place to fix the beading at $ 25/​hr. Since Demetrios insisted on keeping my dress for a whole month, I was in a real jam. I lucked out and found some compassionate people who would help me.
Except I realized that Demetrios forgot to give me a piece of my dress. They’re currently trying to locate it. How do you lose a piece of the dress?
If I had it all to do over again I would go to La Belle Reve in Downtown Bellevue.
Save yourself money and heartache and AVOID DEMETRIOS!!!

I’ve never been so disrespected as a customer in my life. I wish I could give them a negative score.
I was impressed with their selection and found a lovely dress there, which I ordered months ago. So the dress arrived and I went in for my appt to get it altered — they told me I had to be there at 6:30 PM and the was the latest possible appt, so I braved traffic and made it in time. Only to find out that they were running REALLY late and they had double booked me and someone else for the same time. A lady & her daughter, who originally had an appointment scheduled after me at 7, were astonishingly called next for the fitting without one word being said to me. When I asked why, they said, «Well, this lady has to take the ferry home so we moved her ahead of you.» No apologies given — not even any feeble attempts to make things better — nothing.
The sad thing is that had they have asked me if it was OK to let that lady go ahead of me, I probably would have taken the high road and given a reluctant yes. But they didn’t. I had to ask to find out what happened. I wondered if it was because the lady might have spent more (probably not) or if the other lady just whined more about their lateness than I (which most likely WAS the case). I guess if I would have been a bridezilla, I would have received better treatment. At this point, the store was full of very unhappy customers and I was just one of them.
I made them box up my dress, cancelled the alteration and my outstanding orders with them (jewelry, headpiece) and LEFT. My wedding is in one month and now I have to find someone else to alter the dress.
AWFUL AWFUL AWFUL.
PS — Almost 2 mos ago, I cancelled my outstanding order. I have received two voicemails the last few weeks, where a sale rep impatiently asked if I will pick up my order (you know, the order that was CANCELLED after they treated me like crap). I just returned their last message, on the verge of laughing because it was so awkward to have to make this call again. «Um, I don’t know what more to say… this is my 2^nd time leaving this msg… I’m already married and you had my wedding date in your files.»