Brink Property Management

I just wanted to share a great experience we had over the past few years with Brinks (Gretchen Walley and Syndie Donovan specifically.) They helped manage my elderly parents rental home and always went above and beyond our expectations. Especially after they knew that the home would be sold shortly and they would lose us as a client. True professionals in attempting to make the transition as smooth as possible for my parents, and helping us get the home ready for the open market. Thanks for everything!

My husband and I have used Brink Property Management for many years. They have helped us to rent out our house near the U district. They, especially Lisa B, are awesome. They have made having a rental incredibly easy. They take care of everything and have a great collection of help that they call on — painters, plumbers, landscapers, locksmiths. Lisa has done a tremendous job taking care of our property, getting it rented quickly. She is truly a gem! Can’t say enough good things about Brink.

Brink has managed my property for over a year now and I have nothing but great things about them. Lisa and Adam are absolutely amazing. There are tons of property management companies out there, but you want a company that you can trust. Not only does Brink provide excellent customer service to the owners, the tenants are very pleased with their service as well.

Lived for YEARS with promises of a new stove the stove situation was dangerous it didn’t fit or vent right. NEVER DELIVERED. I lived for years with broken cabinet doors that were held together by cheap plastic pieces. Despite asking them to be fixed for a year they never touched them. The garage door broke and almost killed my daughter as we played outside while I was loading things up for a yard sale. The garage door repairman did what he could but said it could happen again because the garage door was so unprofessionally installed it was dangerous. He said not to open it and if I did don’t walk under it! My fence in the backyard was also broken from the very high wind storms in 2015 that hit the area. Once again they never fixed it! The straw that broke the camel’s back was when the laundry room flooded severely. The knobs were never fixed and were broken you had to use a wrench to turn the knobs on to do your laundry. I guess they decided to give away completely and the whole home flooded with water while we were out. The bedroom adjacent molded all through the wall and carpet from the water. They brought management over to inspect it. I had my boxes packed. That weekend we ended up with the flu it was winter so its not uncommon everyone was puking and sick. I told the handyman who showed up uninvited we had to reschedule and the property manager canceled all of our services. We left the next weekend as it was an emergency due to the flooding. We had to turn the water off to stop the flooding and couldn’t live without water for baths, toilets, cooking, drinking, etc… The next month the house went up as a foreclosure. They were pocketing the rent! Terrible company!

We worked with Brink Management for over five years after we both accepted new positions within our companies and transferred from Issaquah to Portland, OR. At the time of our transfers, the real estate market was in a down turn, so we were forced to rent our Issaquah home. Throughout the following five+ years, Syndie Donovan and the rest of the Brink staff were always helpful not only in their regular monthly updates, their regular on site inspection of the townhouse but in their willingness to respond to any questions we had throughout the time we worked with them. They also provided some guidance as to rent amounts each year that renewed the lease. Perhaps the best proof of the fine job they did as our liaison with our tenant was the fact that we had the same tenant for the whole time, a testament to Brink’s screening, guidance and responsiveness to the tenant’s needs. The strongest proof though happened when we were ready to sell. It’s true that the real estate market «got hot» again, but much to both our and our outside real estate agent’s surprise, when we had the initial meeting at the townhouse after the tenant vacated, the real estate agent exclaimed that «this place is so well maintained, sparkling clean and ready to go on the market!» We expected we might have to repaint, do some repairs etc., but it wasn’t necessary. The townhouse sold within 24 hours after it went on the market. Thank your Brink for the great communication, guidance and excellent customer service over the years.

I worked with Syndey and Gretchen for years at Brinks and they were always as accommodating and friendly as possible. I wouldn’t hesitate to work with them in the future as they were very responsive and understood many of the issues you normally run into as a renter. Recommended!

I started using Brink years ago. At first, things were a bit rocky in terms of getting timely communication from them. However, things have been really fantastic lately. I attribute this to my new property manager, Dylan. He’s been incredibly responsive, hardworking, and has helped me resolve some tricky contractor situations with my property. As such, I would recommend Brink to other individuals looking to rent out their homes.

Updated review. The property manager has great customer service, friendly and personal. Really happy with our choice to use Brink.

Thanks for professional work, our property rent out in short time. Everything goes so smooth. The property management is very professional and considerate.

So let’s start with professional courtesy. Try getting in touch with someone regarding a discrepancy. They will literally stonewall you and avoid your call.
Then there is just plain rudeness from the staff. Not directing or returning calls that goes beyond annoying into the realm of unprofessional.
Beyond the moving-​out process they are unresponsive in general. Work orders would sometimes take days or weeks before anyone returned my call. Then even more time would elapse before the issue was resolved.
I could not be more dissatisfied with this company. Owner should take a closer look at who is representing his brand.

My roommates and I rented a home in Lynnwood. The home was not perfect, but it was perfect for my room mates and myself. Huge props go to PM, Rick Masseno. Awesome to work with. Very honest. Would rent from brink again thanks to him.

I have worked with Brink to manage my rental property for the last 8 years while I was living out of town. From start to finish of our management contract, I’ve had a very smooth experience.
There has been multiple tenants and various repairs and all issues were handled professionally with minimal involvement on my side. I was working with Syndie Donovan and Gretchen Walley at Brink and both of them are always nice, helpful and responsive. I had the confidence that the unit was well taken care of and I could be completely hands-​off. I would use them again to manage any future rental property.

Update:
After some initial teething problems all of our matters have been addressed, and Lisa has been very helpful in following up, scheduling all outstanding maintenance issues, and making sure that all of our needs were met.
This is exactly the kind of customer service that we are looking for!

I am writing this review from my brand new couch in my new house that I bought last month.
When they sent me an email to say that they are running my credit for a different house that the one I applied for. I contacted and they said it was a typing error… They were considering me for the house in Bellevue.
I applied for a rental with this company. They denied my application because my job longevity, 28 yrs and 9 mo same company – 30 days new location and said that I have «late» payments on my credit… Sounds legit!
Please note that I just bought a house… With a full paperwork backed loan. No late payments at all, not one. High scores. Dependable job history. Etc.
Seems like I dodged a bullet though because they have hit and miss reviews. Not sure why all of the 1 star reviews are gone now. Most of them indicated that they nickle and dime your deposit etc.

Speaking as a tenant: This office is one of the easier Property Management places I’ve dealt with. They made the move in process relatively simple, and they’re very prompt with any repairs (we’re in an older house). Quite literally, Each item I’ve brought up has been resolved within 2 days with no questions asked. We’ve been tenants now for two years, and just signed for a third.

We have had a horrible experience renting from Brink Property Management. There have been a few issues that have come up that they have handled terribly and have absolutely horrible communication. Plus the unit was not in good condition when we moved in (huge gaps in screens and doors, loose fireplace, dripping pipes) and they haven’t handled any if it, despite repeated requests. They also never write our names correctly on our communication (despite being here 6 months already), which to me shows they really don’t care.
So between the terribly handling of situations, and incredibly slow responses and communications, I can safely say they are the WORST property management company we’ve ever dealt with in our last 6 years of renting.

Brink managed my Seattle rental house for over a year. I fired them.
While I was with them, I always felt like they were doing the minimum possible while putting up a good «face» during their professional conversations with me.
They didn’t take good care of my property, and didn’t find quality tenants (one duo removed an installed bookcase but Brink didn’t catch it during move-​out inspection). Every repair bill was higher than other service providers quoted, and Brink never used companies local to the property.
Maybe there are good managers working there but the various people who managed my property did a poor job.

We were tenants for two years in a home in Bothell serviced by Brink Property Management. Our PM, Rick Masseno, was always great to work with, always responding to our needs if anything arose. He promptly helped with any service issues we encountered. The handyman they use, Ari, is also really knowledgeable and very easy going about scheduling to our needs. They also have a great website where you can pay your rent online… very easy! If you’re looking for a great property management team for your rental property or if you’re looking to rent — contact Brink!

Hello All,
Here is my review for Brink Property Management, namely Syndie Donovan, out of Bellevue, WA.
We’ve been with Brink Property Management for years. Started with Property Manager Adam R. Adam was not a good property manager for us Then Syndie Donovan became our property manager in 2008. Our experience with her has only been positive. She is prompt in her responses, clear in her explanations, and an excellent communicator. If you are in the Bellevue area and are in need of a property manager, please give Brink/​Syndie Donovan, an interview.
Warm Regards,
Bellevue Home Owner

I had the opportunity to work with Kelly B. at Brink Property management in dealing with a surprisingly hard HOA situation and lender approval. Kelly went above and beyond the call, writing letters, obtaining documents, and fighting for our cause as if his own paycheck was on the line. due to his efforts, we were able to get the lender to sign off on the HOA and we were able to fund their loan.
In an industry rife with ambivalence where lenders and our needs are concerned, Kelly stands out as a true real-​estate partner. I hope I have an opportunity to work with him and the excellent staff at Brink again.