Factoria Security Self Storage

Impeccable Service
Pros:
–Convenient Location
–Extremely secure
–Customer service [demonstrably the best, personable & eager to assist]
–Prompt Communication
–Clean & well Maintained
–Customer service [have to mention it twice– they are amazing]
–Uhaul Services
Cons:
–None, truly!
I had rented a small space from the Factoria Security Self Storage for several years. Though, due to an unforeseen circumstances I needed to acquire a significantly larger space with an undetermined time frame (move-​in date anytime between 1 – 4 months.)
Moving is always a trying experience, however with an undetermined time frame this compounds to a extremely stressful experience. Though Ben and his team are amazing. With limited availability (a wait list) they were in consistent communication with availability & flexible with working with the potential varying unit size needs. They are always prompt with their response and communicative on the status. They truly provide demonstrably the best service (i.e. I was unloading my Uhaul by myself and one of the employees came out to see if she could aid. She said it was momentarily calm and wanted to lend a hand, even if it was just going to be for a few minutes. Later I discovered it was her birthday.– I’m not guaranteeing this service, though it is one of many examples that this team went out of their way to help.)
In addition, this facility is always clean and well maintained. In the past, with a more well-​known branded storage facility my experience was extremely poor & their definition of «secure» was less than to be desired. Though Factoria Security Self Storage, deliver in their name.
In addition, they now have the option to utilize U-​Haul services directly from the facility which make it extremely convenient.
I recently, refered a family member’s to this location and they were full of accolades on the cleanliness & security of this location. If you need a storage whether for short-​term or long-​term needs. Call/​go speak with this amazing team.

As someone who has needed and had storage units all over the West Coast for the past 15 years, I can say FSSS is truly among the best for the following reasons —
Customer service: The staff is very friendly and they do their best to accommodate any request (change of payment method, checking on units, etc.). FSSS’ staff is more personable and caring than any storage facility staff I’ve ever encountered.
Facility: The building itself is clean, quiet, and easy to navigate. You can rest assured that your belongings will be just as safe in FSSS storage units as they are in your own home.
Location: FSSS is about a 30-​second drive from I-​90/​405 and accessible through city streets which aren’t terribly crowded, except maybe during rush hour.

Perfect place to store your valuables and special items!!! Ben and the entire team have been so helpful. This place is hands down the best facility in the storage industry. How do I know? I have had some type of storage unit for over 40 years. This place and the staff. ROCK!!! Thank you !!

I cannot say enough nice things about this facility! When my family and I were getting ready to move out of state we went here for our storage needs since we had stored with them before and as always we were pleased beyond measure! We originally reserved a 5×10 and quickly found out it would not be large enough for all our stuff. The staff helped us out immensely and we were able to get a 10×20 as well as what we originally reserved. Reggie and Ben are awesome and I will always recommend this facility! The staff will treat you like a human being and NOT like just another renter who needs a place to store their stuff! Thanks guys… YOU ROCK!!!

I moved some construction materials recently and this was my drop-​off location for the U-​Haul. My friend did the drop off, so I just received my receipt by email. At first I was really frustrated that the day charges were wrong. I called and Jodi remembered my friend and the reservation. She contact the U-​Haul district office and sorted it out for me. In the end I had $ 54 in charges returned to me. I really appreciate her going above and beyond. Great service.

Ben and Reggie are like the Dynamic Duo of self-​storage. They are easily the best self-​storage managers I have every encountered.
I was a customer for almost two years here. I had to get a unit 10×20 when my father fell ill then passed away a couple years ago. I lucked out and got a ground floor, «drive-​thru» unit; I can drive into the secured facility and park my truck next to my unit. Very convenient even though it was a little more expensive than the upper-​floor units.
While I was a customer, Ben and Reggie went out of their way to help me out with just about any problem. As a newcomer to the Eastside, they treated me like an old friend and made me feel welcome from Day One. They were full of helpful suggestions when I needed to find local contractors, schools, etc.; I can swear that they have gathered enough business cards to start their own two-​man referral service. They keep tabs on everything going on at their facility and even know each customer by name. I wouldn’t hesitate to use them again.
The only negative I can think of is that their facility is always fully booked — you have to snatch a storage unit as soon as one opens up.

I had to take a moment to let the owners of Factoria Storage know that their workers — Ben and Reggie — are phenomenal at customer service! I enjoy calling to pay my bill from San Diego, California. I have never met Ben and Reggie (my husband met them when we got a storage for our items before relocating to San Diego from Bellevue). They are professional, helpful, FUN and have a Nordstrom-​sense of how to take care of their clients! Please give them a raise or a bonus! I am always happy when I get off the phone after talking to them! I wish I could give them 10 stars!

This place is awesome. So glad I checked it out. Run by great people, clean and priced great. I’ll be giving them my business for a long time. Thanks!

I only stored my stuff here for about a week, but still had a great experience here. The guy that signed me in was a real character, just talking with him made my day.
I reserved a 5×7 unit with a special deal that had expired by the time I arrived but he allowed me to use the deal on a 5×10 unit instead.
The storage area is all inside which is great when its freaking freezing outside. You drive your car or truck inside the building =). Its heated, and you have carts and elevators. The access hours are very convenient.
Be careful putting furniture on the side of your unit. Mine had a few recessed screw ends that poked out and it can snag on plushy stuff.

If you need a storage unit on the Eastside in the Factoria area, or thereabouts, do yourself a favor and check out the storage units here. In all honesty though, I do not have a storage unit here myself, but my boyfriend does. When I saw the storage units here as compared to my crappy storage unit at Public Storage, it really made me want to move all of my stuff over to this one!
All of the storage units are located inside. You get to the units by car. There is a code box and once you enter the code the gate (slowly) rolls up. Then you drive into the units, it’s like something in the movies or something. Pretty cool. The units are nice and clean and climate controlled. Each unit has its own light and lock and metal door that rolls up. These units seriously put the dingy, gross (more likely than not) bug infested units across the street to serious shame.
I believe that they have specials for your first month, and that the rates are reasonable. The management is very kind and understanding, great customer service. Like I said before, I am seriously considering making my boyfriend to help me move out of my Public Storage disgustingness and to move into a more desirable storage unit like the ones they have at Factoria Security Self Storage.

I am so lucky that I found this place. I was living overseas for over two years and I always had complete confidence in this facility. Reggie and Ben are so attentive and friendly. If there is any sort of problem they communicate with you over email promptly. They even noticed that I hadn’t locked my unit properly after I left town and they replaced it with a new lock.
When I unpacked all of my stuff after moving out of the storage unit, I was so surprised at how clean everything was. The facility is climate controlled so there is no chance that temperature or humidity issues will damage your things.
I highly recommend this facility.

After carefully searching around for a storage facility, I found Factoria Security Self Storage. I am so glad that I did. They are great when it comes to taking care of your belonging. Reggie is one of the people that works there and he is truly experienced in helping to make your experience one of the best.
I originally purchased a smaller unit but realized that my belongings were not going to fit. Reggie immediately found me another one that I could use. The storage facilities are well maintained and are secure. He checks in on my every quarter to let me know that my belongings are safe.
What a nice feeling when you are not able to watch over your belongings. I recommend Factoria Self Storage to anyone that wants their stuff taken care and secure.