Genesis Wash & Detail

I always washed and detailed my own cars as I can admit I’m hard to please and a stickler for details. However, we were moving to a new home and had packed all of my car care products and equipment away. I took my beloved 750Li in to get a much-​needed interior and exterior cleaning. The ONE time I trusted my car in someone else’s care but my own.
Right off the bat, I asked that they leave my two children’s car seats in place as they take about ten minutes PER seat to reinstall properly. It was the first thing they tossed out of my car AND didn’t even help reinstall (probably due to liability but they should have left it in the first place!!!) Then as I was looking it over before driving off, the power leg extender was &#@%ed. It made the most awful noise and lost function. I am tall and always had it extended about halfway, when I got it back it was retracted in. After an employee argued claiming,“it was already like that” I remained calm and asked to speak with whomever was in charge… Fast forward to the important part, thankfully yes they absolutely did reimburse me for the pricey repair. Albeit did take a few weeks of follow up to get the check. To add insult to injury, I was never offered a discount for the sub par cleaning I received. I went home and used the neighbors rags and vacuum to finish all the missed spots inside and out. Not to mention reinstalling the car seats as well. Total waste of sanity, time, and money. When I want something done right, I’ll keep doing it myself.
I gave two stars as I had read in other reviews that Genesis did not reimburse other customers for damage, so I am thankful this did not happen to me.

This was by far the worst experience I’ve had at shop like this. I had a superwash done which includes wash, vaccuum and interior wipe down of the vehicle. There were dirt blotches all over the car exterior, and the interior was simply not wiped down at all. The only thing they did a decent job of was vaccuuming. To top it off the hour that I waited in their waiting room I had to listen to people screaming and acting unprofessional in the shop. This is the type of shop I would have expected to see in Tacoma, not Bellevue.

Brought my car here today for a car wash (superwash). This is my 3^rd time washing my car here. Car was not cleaned properly (see pictures of dark gray car).
I would not come back here next time.
CONS:
— Plenty of smudges here and there, they had to rewash the front and rear passenger side door, which took another 15minutes on top of the original 30minutes appointment.
— Exterior was not wiped completely dry.
— There are plenty of smudges all around the car.
— Floor mats are all wet when they handed my car key to me.
— The employee who were washing the car have attitudes like «I did what you asked me to do, it’s fine if it’s not perfectly clean», and they seemed totally careless when I asked them questions about scratches that I found on my car after being washed.
PRO:
— They can squeeze me into their schedule although I called only 2hours in advance.
— When I pointed out to cashier that the passenger side was still dirty, the cashier went back in to the car washer and asked them to clean it up again. She’s cool. But I just can’t point out every single dirt that was left untouched on the car.

OMG! Skip this place! Gal left to go smoke outside every 15 mns. Their bathroom had no paper of ANY KIND (fun when you have a kid with you). I made an appointment at 10 am, 5+ Hours later they STILL had my car when we are told it’d only take 2 hours max. Their shuttle only runs on Friday and Saturday and that is IF they are not running errands. We did get picked up after having our car for 5 hours only to find that that all of our car carpets had been put in the trunk. So u can struggle putting them back all by yourself and everything in the console had been placed in a random bag in the trunk. Oh! and the outside wasn’t done either. Cost? $ 125
Really… for this this price? Service needs to be A LOT better. We won’t be back.
Disappointed we were looking for a dependable mom and pops business

Took the Civic here to get a detail after bringing the cats on a road trip. They were nice and able to fit me in same day. The price isn’t too bad at $ 115 for the interior detail, and an extra few dollars for wash… (came out to about $ 140 after tax)
Unfortunately, the doors weren’t cleaned well or at all. There’s still grime on them, and the back of the seats and back seats themselves aren’t very well done, either. The husband and boyfriend both agreed that while they did a good job on the other stuff, the job simply wasn’t worth nearly what we paid for it.
Guess I’ll have to find another place to get the car detailed. Sorry, guys.

So Fresh and So Clean.
Rolled up sans appointment on a Saturday at 9am after calling ahead so they could mentally prepare for my arrival. Sprung for the Superwash as my lady was filthy. 40 minutes of a five person posse massaging the dirt out of her did the trick and then some. Got my ’99 looking like it was Y2K again. Dropped the Prime Card on them and got 25% off. Dropped a five spot on them for a tip. Dropped a bag of groceries on the stairs up to my apartment and cracked my watermelon. No regrets other than the watermelon.

I wash our family SUV here in the winter as they take the Passport card and it’s a good deal.
However, the wash is not great. The finish ends up with a lot of swirl marks, mainly due to excessive pressure and dirty rags. I think moving forward I will try a different place.
Def do not take black cars here or high end cars.
Service is nice, price is great.

These guys did a fantastic job on my car! I brought them a problem child (previous mechanic had rolled in grease and then climbed in my car several times, soaking the seats & floor mats with oil and gasoline, as well as leaving greasy fingerprints on the headliner) and they managed to return my Acura TL to it’s previous status as a non-​respirator required area. The interior detail was thorough and the leather has not looked this good since it came from the dealer!
They were done with the job in less than 3 hours, which I was impressed with. When I asked for some custom tailoring to the invoice to break out the cost of the grease removal they were happy to oblige. I’m very satisfied with them and will happily return.
The only reason I’m giving them 4 stars instead of 5 is that for some reason they disconnected my battery and triggered the anti-​theft feature on the radio– rendering it inoperable. I had to contact Acura to get it reactivated which took a little bit, but it wasn’t a huge hassle. Just have to remember to specifically request that they not pull the battery cables next time!

I think I might have lucked out. I didn’t look Genesis up on Unilocal before I went, so I didn’t know that an appointment was needed. I happened to go mid-​week and mid-​day, when it was raining and they got me in immediately.
Did the «SuperWash» and the end result, 45 minutes later, was a near-​detail quality cleaning! I mention the 45 minute wait not critically, but informatively.
I told them that anything in the door pockets could be thrown away, and when they were done one of the employees approached me and told me that he pulled a pair of sunglasses out of a door pocket, and though it was prudent to hold onto it. These were crappy, plastic, scratched all-​to-​hell glasses BUT they are my GF’s favorites, so his thinking outside the box saved my butt. I think people who think outside the box.
Thanks Genesis!

This is a great place to get your car washed, although you should call to see if they can get you in on non-​rainy days!
They do a great job, no joke! And their prices are awesome, even more awesomer if you have a Prime card!

My company Vehicle is wrapped, the wrap «bubbled» and they cracked the bubble when they washed it. After brining it to their attention Andrea, the cashier told me that it was already like that… thats a negative. Horrible service.

I will try this place again.
I called about an appointment and the latest they could do it was 4:30 so I had to rush over from work… I got lost… and I was about 10 minutes late.
The vacuum and exterior clean was great, but I had a bunch of water stains on the interior of the trunk from when i had to pull over and chain up going over the pass this past winter that were not taken care of. I was their last car, and I was late, so I can totally look past this, get a cloth, and wipe it down myself.

After reading the reviews, I decided to give Genesis a try. Glad I did! Made a weekday appointment for a Super Wash and was in and out in a half hour as promised. Very satisfied with how well cleaned my car was. Will be back for sure!
The waiting area is pretty bare bones, which isn’t a big deal, but if you have a young child to schlep around like I do, be sure to bring snacks and entertainment!

New to the area and stopped by here based on the great reviews. They said they couldn’t take my car even though they were open for 2 more hours. Website and reviews don’t mention an appointment is required for a basic wash and vacuum. I could understand if I was getting a full detail. They did recommend park place down the street. I’ll see how that works out.

Genesis is a super simple choice.
Interior, exterior, tire dressing, etc. all under $ 30 bucks.
They do a pretty good job too and are pretty detailed. You have to make an appointment if you don’t want to wait too long.

My visit to Genesis exceeded my expectations.
I brought my new car in for its first wash. I had been shopping around for a place where I could get a wash and interior vacuuming at a reasonable price.
The Super Wash fit the bill at $ 27.50. When I found out they shampoo the floor mats, it was a no-​brainer. As noted by other reviewers, if you’re a Microsoft employee, the Prime discount is substantial.
The wash came out great and I was impressed by the attention to detail. As we took the post-​wash inspection, Steve (I think that was his name) called out the «you missed a spot» before I could.
Genesis gets the Terminator seal of approval: I’ll be back.

Combining with the ms prime discount, the price is hard to beat for what you get.
Leave your car here in the morning when coming to work and pick it up later when leaving, why rush in a weekend.
I came here first time cause of a friend’s recommendation and now I recommend it to my friends.

Just got back from my first visit at Genesis and
I really wish I knew about this place sooner because I was paying double the price at where I was going for the same hand wash/​vacuum. They did a great job making my care sparkle again. Expect to wait when you go there, it is first come first serve so bring something to do.
PS: They except prime card so its an even better deal. Can’t beat it anywhere else I don’t think.

I can’t say enough good things about Genesis. I’ve been taking my car here for 2 years. I usually get the Super Wash, which is a really good wash on the inside and out. Cost $ 27.50.
If you have a Microsoft Prime card you get a good discount!
Lauren and Brian work the front desk and they are helpful. In fact, all the people who work in the shop are courteous helpful. When your car is finished they bring it outside so you can look it over. If anything needs touched up they are happy to do so.
A super wash usually takes 45 – 60 minutes. The good news is they have wi-​fi, so I just work while sitting in the lobby.
One thing most people don’t know about Genesis is it’s part of a long term drug and alcohol rehab program. By working in the shop it’s employees gain work experience, job, and life skills.
I’m happy to support a company that not only provide a good service, but is helping the community in a significant way.

The first time I went here I didn’t have a good experience. I went on a Saturday and it took FOR-​EV to have my car washed. They apologized for the time and said something about being short-​staffed but I was there a long time. I don’t know how long because I was engrossed in a book, but when my friend texted me and I told her I was still there she was like, «What, you’re STILL getting your car washed?»
So I didn’t go back for a while but recently I went again because I couldn’t really find any other decent options nearby. The second time was much better; they told me it would be about 45 minutes and it was exactly 45.
And they do very good work. My truck looks SO good after they get done with it. $ 27.50 for a hand wash and vacuum is a pretty good deal to me.
Do bring something to do while you wait though. The waiting room is pretty sparse and frankly could use some detailing of its own. Another downside is they’re not always the most professional bunch: you can hear employees yelling back and forth at each other, bickering, etc. while you wait.
But they do a nice job on your vehicle for a reasonable price so I say go ahead and give them a try if you want your car to really shine.