Group Health Cooperative – Bellevue Medical Center

There’s the good and the bad. I can say their Urgent care can be improved, and their lab service is awesome.
I parked, and the boom was up. So free parking is a bonus right there. Probably because it’s a Saturday. Parking spot available close to the entrance. Print a number. Place was deserted and I started wondering if they were open. No sooner had I sat down, my name was called. Friendly and efficient technician. Done in under 5 minutes. How sweet is that?
Since parking was free, I got a chance to appreciate some artwork. Even check out the fish tank at the entrance.
The processes and procedures can always be improved. Everyone I’ve worked with here is doing their best and I’ve always been treated respectfully.

Three hours waiting in urgent care to see a doctor. Employees and doctors ambling around without a care in the world, it seems. I am the plan administrator for my business. We will be seeking a different insurance company after our year with Group Health.
And now 45 minutes in the pharmacy for a total of four hours.

This rating is based on my family’s experience with Urgent Care at Group Health.
My brother was having stomach flu and gastro issues that wouldn’t go away on their own, so we took him into urgent care for help. After a long wait he was seen, told he probably has a stomach virus and sent home. Two days later the symptoms were much worse and he’d not been able to eat. They returned, were given instructions about how to deal with diarrhea symptoms and send home once again. Three days after that he again had not been able to eat (losing 12 pounds in five days) with worsening symptoms. They had taken samples and were «starting to get some results back» but they never told us what the results were. They wanted to do exams on him but would not discuss the results, even with my brother. It’s his medical care! They hooked him up to 3 liters of IV fluid and sent him home again. Each time he saw a different doctor and each time they gave conflicting recommendations. One said to not eat anything to let the system calm down, the next was mad at him for not eating and getting enough protein. Zero communication and notes on his visits anywhere.
My brother has a heart defect that requires regular care from another local hospital that has a wonderful cardio team. After calling his cardio docs to let them know about his condition, getting more worried all the time that he might have complications (and the docs at Group Health did not seem to care at all) and they asked him to come into the ER for admittance to UW Medical. My brother was seen, treated, and given a full diagnosis within 24 hours of being admitted, all while being kept comfortable in a room on the cardio floor at UW. To know that this kind of answer could have been found in this time frame, but Group Health did not care to address the fact he had worsening symptoms that were ultimately the onset of a disease, nor did they care about his condition potentially causing complications with his heart. If you have another choice in your medical care, do not go to Group Health’s Urgent Care. You will be pushed right back out the door as fast as possible, even if you’re in legitimate need of a hospital stay and extended care.

I just called to make a follow up appointment with my orthopedist for an Achilles tendon problem I’ve been having and was told that the next available appointment was Christmas Eve. that is almost two months away! Now I have to see another orthopedist in order to get a Sooner appointment and will have to go over the whole thing with him or her again plus they don’t know my history with this Achilles tendon! Remember group health open season is coming! Very easy to change providers these days.

Sorry to see that people are giving this place bad reviews! Being sick is stressful but it’s not the medical providers fault. My entire family has received health care here and we are quite thankful for it. Yes we do pay a lot out our own pocket for private health insurance thru group health (anyone who thinks Obamacare saves people money doesn’t understand how it actually works) but we are grateful to have it. I have had a baby, my husband had gall bladder surgery and my kids have all had various illnesses etc and group health has taken care of us each and every time. The midwives here are AMAZING! I appreciate the pediatricians here as well… they are both just lovely and so nice to deal with. Sometimes getting an appointment can be a challenge at the last minute but that’s probably going to be a problem anywhere and urgent care is open 24 hrs to take care of anything you need.

I’ve has some ok visits, and some not ok visits. I’ve never seen my Doctor before because she’s either on mental leave or just to busy. So I always see different doctors, I don’t get why we have to pick one when you never seen them, and I’ve been going to group health for 5 years. I’ve had some bad Urgent care doctors who just want to run you out, cause they have been put out.
They can never find what’s wrong with me, I have to go to multiply appointments to figure something out, and cost me lots of money. you get thrown to doctor to doctor cause they just don’t want to deal with you. they just give up cause they don’t want to spend the time.
I do see a Nurse practitioner, and he is the best doctor I’ve seen their. he seems to help no matter what and goes out of his way to find something for relief .
The front desk people are ok, seems to me they rather joke around with other employees then to really do their jobs. which ok whatever.

I’ve had a fever for five days and I go to Group Health in Bellevue, and see Dr. Esther Park. I am between insurance and had to pay $ 168 up front.
I explain to Dr Park that i have been in bed with a fever for 5 days trying to let it pass, but it was getting worse. Her bedside manners were condescending. At the end of the appt, I got NOTHING (but a prescription for cough syrup) and she said that I should definitely let her know if the fever lasts another five days!!! Are you kidding me? Fevers should not be allowed to last 10 days! I am beside myself with frustration, body aches and a fever. They want me to come back and spend another $ 168 next week. Nope! I will not be going to Group Health EVER.

Why is getting medical care is becoming more stressfull than a grocery run in Beruit? I am normally easy to please and I am usually generous with the stars, but I just can’t in this case.
I understand that someone can have a bad day, but on 5 different ocassions my family members and I have been met with rudeness from the Pharmacy staff and the front desk staff at Urgent Care.
The way I was berated by what I am assuming was a pharmacy tech about my medication compliance made me feel more uncomfortable than Shaquille O’Neal flying coach.
I tried to explain to her that due to the high co-​pays, I was trying to make the medication last longer by skipping doses. She responded by saying that she was going to call the doctor to lower my dose, which would have cut my savings– so I left. This has happened three times, and I am not sure that this is even ethical.
I come here for care that I go into debt paying for– not to be belittled.
Urgent care clerks are not much better.
The nursing staff is ok and so are the doctors, except for the occasional ones that blow you off, requiring two to three visits (and more co-​pays) before they discover the problem.
When I talk to CoWorkers this seems to be a recurring theme.
Please beware

The staff at the ghc location in Bellevue that check patients in really need to work on their customer service skills. I have never seen so many rude front facing staff before in my life. The staff is very direct, and are quick to tell you if you are wrong. Remember the patients are your customers. Most likely your customers are not excited to be at the doctors office. Being polite, helpful and showing empathy and respect go a long way to relax patients.

The urgent care is terrible. There was absolutely no other patients in their care at this time. I came in for a problem with my foot. The absolute 1^st sentence out of the nurses mouth was «we refer alot of patients here, so we will probably refer you to a podiatrist». My shoe and sock weren’t even off yet! She took my bp, and left me there for 45 mins. Again, nobody else was in their care. The place was dead. After listening to the staff joke around about previous patients for 45 mins, she came back in and said «were doing a shift change so it will be a few more mins». So that means the lazy ass doctor just didn’t feel like seeing me before the end of his shift. My work has a new benefits sign up in a month, good bye group health.

I’ve had to use the Urgent Care twice, and both times I was seen in an appropriate amount of time and had good, friendly care from front desk, medical assistants, nurses, and docs. Very happy with my care, and would recommend it. I’m stunned by the comments on here by people who say, «I’m not a Group Health member and was shocked and appalled that they would not see me.» That is what «membership» means.

I went to the Family Medicine Clinic on the 4^th floor as a new patient today, and was blown away by the modernity of the building and ease of the check-​in process. With the new online system, there isn’t a ton of paperwork to fill out ahead of time. My physician, Dr. Riddick, was personable, knowledgeable, and made me feel at ease. I was worried about the rumors of Group «Death» when I was forced to switch to a Group Health Physician, and can safely say that as long as it is not an acute illness, Group Health is a solid insurance to have in the Seattle area.

I called my primary doctor at group health to make an appointment for chest pain and they said I had to go to the emergency room right away, which freaked me out so I did. Went to urgent care at group «death» with chest pain and shortness of breath. As soon as I checked in they did my EKG, told me to wait outside and that I will be called in within couple of minutes. One hour later I’m still in the waiting room in pain. Finally they call me in and one nurse says we are ordering a chest X-​ray. They put me in a room for another hour no one came in. I called the nurse and asked about my X-​ray she said there was no X-​ray ordered and She doesn’t think it’s necessary. I demanded the X-​ray and she walked out with an attitude. Another 2 hours pass I’m still in the room no nurse no doctor, with extreme chest pain! So I checked in at 10:30 am, got tired of waiting, checked out at 2:30pm and went to Swedish in issaquah. I was in and out within an hour.
Oh and one time I went in because I didn’t eat or drink anything for 5 days because I couldn’t keep anything down, finally became dehydrated and weak so I thought I should go see a doctor. I mean when your face goes numb and your about to faint I think that calls for a visit to the ER. The doctor tells me «I still don’t know why you came in today «and he says that to me TWICE. Before even examining me ! I should’ve learned my lesson then.

Surgery isn’t fun for the patient or a family member, and I am so thankful for everyone at Group Health who made my mom’s surgery go smoothly. From the amazing nurse who kept my mom laughing to the doctor who came out afterward to talk to me and let me know what I needed to do, they were all amazing.
She isn’t done, so we’ll be back soon enough.

Group health urgent care front desk girls… Are soooooo unbelievably rude! I get that they hate being there after hours… But they should consider that we, as patients, already physically feel like crap… And it took us awhile to get the will to walk in to the urgent care… And to be treated like we are an annoyance???
My doctor was great… His MA though… couldn’t be more obviously annoyed had she had a blinking hat reading the words «I hate my life» on it. So rude.
Last time I ever go there.

This place is pretty good most of the time. I have had to stay over night in the Urgent Care twice. Its really nice & the nurses for the most part are sweet. I’d rather stay overnight in this place than the hospital, its much nicer, you get your own room and its very quiet.

I hate this place. Their doctors don’t listen to you so don’t expect that. The staff are rude and cold. I needed to pick up my prescription and the woman tells me their computers are down and they can’t do anything. I tell her I need the prescription today. She just stares at me and does not offer an explanation or alternative. She was so rude. Sorry, lady. You’re a pharmacy and I expected my medication. I’m switching my insurance in November. This place is ridiculous.

Helpful and kind staff. We have had to go into urgent care several times and all have gone well.

The urgent care here is far from urgent. Not impressed at all.

Worst, most terrible nurse hotline one can ever imagine. I was having fever at 103–104 °F for 4 days, and I called Grouphealth to make an appointment to see a doctor. I don’t have insurance and have indicated that I will pay cash and out of pocket to the receptionist. The receptionist kindly transferred me to their nurse so that I can explain to the nurse of my condition.
As I was got transferred, and had told the nurse that I don’t have insurance and am paying with cash, she said «how do you get this number? You are not supposed to call this number. I am not going to talk to you.» I repeatedly told her that I did not call that number, instead, I was transferred there. And that nurse kept saying that she refuses to talk to me. I asked her to transfer me back to the receptionist, and she said «I’m not going to transfer you anywhere».
I am extremely extremely furious on the professionalism as a health care professional. There are moral obligations for those who are in the medical field.
I am still shopping for health insurance, and GroupHealth will definitely NOT be one to consider.