Maaco Collision Repair & Auto Painting

Possibly my worst experience with an auto shop in my 50 years of car ownership.
I don’t have so much a problem with Maaco or the Bellevue Maaco’s owner. BUT, the counterperson must be a brother-​in-​law, nephew, or other relation to the franchise owner, because he is the worst customer service person I’ve dealt with, hands down.
He promised to have the car ready in one week… it wasn’t. He lied to his boss in front of me when he said he explained all the discounts, specials, options, etc… he didn’t. He was unapologetic when informing me the car wasn’t ready as promised. Maybe it was because I was interrupting his lunch, which he was slobbering over at his desk. Finally, he didn’t even thank me for my business after returning my car to me four days after it was promised (REPEATEDLY) to be ready.
If you want to deal with this franchise, deal directly with Roland, not his oafish relative.

I needed to fix my door from a sideswipe. I had gotten a couple of $ 1700 estimates to replace the door skin. Roland gave me a $ 1300 estimate for the same work but also recommended a repair that cost less than $ 1000. I cannot tell that it is not new. On top of that, my entire car was beautifully detailed inside and out. You cannot tell that my two kids had kind of trashed it.

Roland was extremely knowledgeable and very accommodating to us. He went out of his way to create an amazing experience. His team was extremely helpful and observant of all the little things. I cant help but to be a bit picky– their attention to detail made it easy for me to be completely satisfied without even asking. They were great about discussing the project in its entirety, and over delivered by my expectation. I would recommend Bellevue for sure– Im so happy with the finish work.

Rolland and team provided us with amazing service! We dropped off our vintage truck for a complete paint job on Saturday and it was ready for pick up on Monday! Rolland even stayed after closing to wait for us to pick it up and the truck is beautiful! Better than I pictured it could be! Above and beyond service. They take pride in what they do and it shows!

Macao did a fantastic job fixing my minor bumper repairs. They honored the quote that I received 4 months earlier and my car looks great. In addition to the great repair job, they went above and beyond by vacuuming and cleaning the interior. That was a very pleasant surprise!

MAACO Bellevue did an outstanding paint job and small repairs on my BMW for a great price. I paid $ 1,700 for the platinum package to get my car repainted the same metallic blue color and have about 100 pebble marks from the highway on the front of the car fixed as well as a few small door dings. I waited until they had a 50% off coupon from their mailing list (on
) to get the cheaper than usual price and they honored it.
There was one small smudge mark on the car after having it repainted that I didn’t notice until about 4 weeks later when I was getting a car bra installed on the paint. I took my car back to MAACO, asked them to take a look at the mark, and they said they just needed to polish it some more. They immediately pulled my car into their garage (even in front of the other cars they were working on) and polished it in a few minutes. Thank you MAACO for immediately correcting your mistake and not charging me! I recommend this place to my friends.
Now, my car’s paint looks perfect and shiny and I’m happy with it. My neighbors circled around my car when I wasn’t around and said they couldn’t find any mistakes and were amazed MAACO did the paint job for $ 1,700, haha.
From now on, I plan to only hand wash my car to keep the paint looking great and with no swirl marks.

BELLEVUE MAACO is the place to go for good reliable timely, honest work. They got my bumper fixed at a very fair price within my budget. It was done when they promised and looked great! Unless you are rich this is the place you should go. I am such a frequent user of this shop they have a name for me: Crash. Both Rolland and Mo are great guys to work with. They have never let me down. At least get an estimate here and see how much you can save.

The $ 199 paint bumper special was a classic bait and switch. There were added charges on top of that which should have been included in the original $ 199 deal. Bad customer service too.

Mo and the Maaco team did an outstanding job repainting my Jetta. I scraped up my front bumper in a parking garage. Took the car to Maaco and Mo, the estimator, had me out the door in about 10 minutes with an estimate I found fair and reasonable. About a day later he called to say the car was ready to pick up. The work was terrific; you couldn’t tell the front bumper had been painted at all. The work was well done, the price was reasonable and I was pleasantly surprised by how quick they turned it around. A lot of times you go into any car-​related repair situation worried they’re going to try and up-​sell or pressure you but I found Mo easy to talk to and zero pressure. I’d definitely recommend going to this Maaco and asking for Mo. You won’t be disappointed!

Someone hit my parked car at work and broke my fender flare. Roland was awesome and fixed it for free! Five stars for these guys, they could have easily told me I needed a new fender flare which also would have needed to be painted.

Last week I had Maaco do some body work on my car. It had several deep scratches, a couple of deep dents, and the front bumper had a crack down the front and was hanging off the side. They fixed all but 2 dents, one I asked them to skip, I also asked them to skip the deep scratches from a side swipe. They fixed everything except the dent in the rear bumper and the rocker panel dent, which can’t be fixed it needs to be replaced that’s why I decided to skip it for now. They did a fantastic job on the cheap. I didn’t really want to replace parts, just fill the dents, however I was willing to replace the front bumper, but they fixed it!!! I thought it couldn’t be fixed only replaced. I will go back for the rest of the work as soon as I can.

I highly recommend if you just need your car back in working order and cosmetics dont matter. I’ve repaired two cars here. Their estimates were the lowest by far. I only wanted my cars to run again. They did that quickly and far cheaper than the competition. I loved how the salesperson knew what I needed and went through only the necessary repairs. He could hgave made stuff up but was working hard to minimize my charge. This place has a lot of integrity that way.

Went to this Maaco for an estimate after seeing their TV ad for any work @ $ 299.00. The estimate we received was about $ 900.00 ! The work we needed done was for a small area on our rear bumper. We’ve received estimates since for much less than Maaco’s and will go with one of those.

I got my new, black 370Z repainted pink! It was affordable, comparatively speaking, at 3.5k. Best of all, they did an AMAZING job! It was a labour of love– she looks like she came off the factory floor fresh pink. Thanks guys!

Wow. What fantastic service. Came in this morning after having an unfortunate incident involving my car rubbing some paint off on a piece of lumber.
These guys buffed it out in no time! They were amazing and took immediate care of me. I’ll definite come back if I ever need any paint work done.

I got some scratches on the rear bumper of my 2013 plasma blue pearl WRX and was worried about color matching when getting it fixed. Saw the reviews for these guys and decided that they would be the best place for me to get patched up.
These guys did a fantastic job AND at a great price. They were friendly and really wanted to help me out. The color matches and I left feeling great. I’d recommend these guys for anyone.

After putting a nasty crunch in my wife’s 2000 Rav4, I spent two days getting 11 estimates from local body shops. Maaco had the lowest estimate which ranged from $ 450 all the way to $ 1200 plus!
Since this little SUV isn’t a newer Porsche or Ferrari I opted to go with Maaco’s offer.
The appt. was made for a Monday AM and the car was done by mid-​day Wednesday.
The crew at Maaco did a stellar repair and my wife was well pleased.
So, don’t think a higher price guarantees the best repair. Should the unfortunate happen again, we will definitely give Roland and his crew first shot at the repair!

These guys are the best, especially Robert Starcher. Not only did he give me a great price on my work, but he detailed out the entire car from top to bottom. To top it off, he made it possible for me to have the work done while I as out of town by picking me up at the airport when my flight returned and taking me to the facility in my own very beautiful and clean car. He would not even take a tip when I tried to tip him. He just said to pay it forward.
Where do you find service like that anymore? I give these guys an A+++++.

I can’t even begin to express how amazing my experience at Maaco was; if the insurance company reps were as friendly and determined to help as the guys at Maaco were, I have no doubt that the past week would have been eons less stressful than it was.
I was hoping to get my repairs in for less than my $ 1000 deductible, and Robert (somehow!) made that happen. He was more than happy to go the extra mile to try and find parts at a cheaper price than initially available, even if it meant making a few extra phone calls. He was also more than happy to use customer-​provided parts — something a lot of other repair places refuse to work with.
My car was fixed in two days and when I picked it up, it was absolutely beautiful. The car had been detailed and the insides vacuumed. I can easily say that the car has not looked this good since I first rolled it off the lot. I also (accidentally) left a few valuables in the car — an mp3 player and a GPS — and both were exactly where they were when I left my vehicle. These guys are trustworthy.
I can not possibly recommend Maaco highly enough.
TL;DR: If the people at Maaco Auto treat their children as well as they did my car, I would let them father my children.

I went to a paintless dent repair place to see if they could repair damage to my van. They couldn’t and the guy said that while he wouldn’t normally recommend Maaco, the one around the corner does good work.
So off I went. Got a quote for the dent repair and for a bit more, they repainted part of the bumper and filled some deep scratches on a door handle.
The cost was almost half that of a regular body shop.
When I took the van in, they sent someone back with me so I could get home and the vehicle was ready a day after it was promised (it was over the holidays.)
The repair was immaculate and enabled helped me get an additional $ 2k for my van at trade in.
Recommended, but know what you’re getting — they will fix and repaint, not replace the actual panel.