Move In & Out Cleaning Inc.

We were in a pinch — we found out that our property manager had had a heart attack and hadn’t done anything with our house, which we were returning to after renting for six years. We had to find someone who could clean THAT DAY — on a Saturday — because the moving truck was coming Sunday. Move In & Out Cleaning were the only people available, and they wanted Three Hundred and Eighty Five Dollars ($ 385! Not a typo!) to clean the house top to bottom.
Highway robbery, to be sure, but our tenants had let a large dog pee in several places (we had to cut the carpet out with a box cutter) and our property manager had let the house sit for 3 weeks without doing a thing. We found this out with a toddler in tow and 24 hours to get the house ready to move in, so we agreed. Worse, with out-​of-​state checks we had to pay cash.
Things went from bad to worse when the «team» was incapable of operating a combination keybox — odd for an organization that concentrates on «move in move out cleaning.» Olga, the coordinator, called us during a funeral to let us know someone had to come over to let the «team» in. Then, when I’d left the funeral to arrange for my father-​in-​law to wake up the toddler and head over, they figured it out. Which she texted me during the funeral to let me know.
Three hours later the coordinator called to tell us the «team» was nearly done. We headed over. There was a couple — we’ll call them Bob and Sue — with a few rags, a mop, a vacuum cleaner and a couple bottles of mysterious pink cleaning solution. They were mopping the living room floor, but the bathroom tile was untouched, the walls were covered in marks and very little had actually been done. I asked if they were going to clean the bathrooms and the walls, was told «of course», and gave them the money. They immediately started packing up their stuff to leave!
Thinking that perhaps there was a language barrier I explained that no, they weren’t done, the walls were still a mess and the bathrooms hadn’t been cleaned. Bob furiously scrubbed at mildew with a washcloth to demonstrate to me that nothing could be done. When I scraped at it with a fingernail and showed him black he… well, here:
BOB: «You do not expect me to use my fingernails?!»
ME: «No, I expect you to use a tile brush.»
BOB: «Tile brush? What is this?»
ME: «…a brush for cleaning tile?»
At this point Sue said «okay okay» and started attacking the grout with, I s**t you not, a vacuum brush attachment.
I then pointed out the remnants of a hairball (not a pillowy ball of fur, but vomitus from the throat of a cat) in the middle of the floor. Bob dove on it with his trusty rag and bottle of pink stuff. Sue, meanwhile, had swapped out the vacuum brush for a toilet bowl brush. I got on the phone to Olga.
Olga assured me that Bob and Sue were the A-​Team, that surely it couldn’t be as bad as all that, and that if I asked them to clean more, they certainly would. I pointed out that I had the inside of the house PAINTED for $ 400 and for $ 385, I shouldn’t have to explain what a tile brush was. Olga asked to talk to Bob and Sue, and I suggested that they were her employees, she could bloody well call them herself. I waited in my lawn while Olga, Bob and Sue figured out how they were going to put me off until I gave up. They again assured me they were going to clean the walls. Would have been a perfect job for magic erasers or TSP, but since they had rags, pink stuff and a brillo pad, I wasn’t expecting much.
Sue assured me they’d keep cleaning. We left, pulled around the block, and watched Bob sullenly smoke a cigarette in my driveway for ten minutes. We ran some errands, came back twenty minutes later and Bob and Sue were packing up to leave.
At this point, we determined the cash was gone, there wasn’t a lot more that they could do with some rags and a bottle of pink stuff, and that really, so long as we had a receipt it was our former tenants’ problem, not ours.
OIga was busy buying a car (at 9pm). Five texts later, I got my receipt at 11:30pm via email.
The next morning the moving van showed up.
— Grout wasn’t clean.
— Marks all over walls.
— Fireplace full of ashes.
— Bottoms of cabinets not even wiped.
— Drawers full of crumbs.
Hey, at least the hairball was gone. And hey —
…at least we saved YOU the $ 385 Bob’n’Sue two-​rag wash down.

This company was a joke. Did a horrible job! It was almost as if they made things worse. They said 2 people would come and only 1 did. They also came hours late. When I tried to talk to them about a refund they refused to let me talk to upper management. They then just stopped answering and/​or return my call. I would NEVER use them again.

I was a bit apprehensive when browsing their website, and when I called at first. After my cleaning, I have to say I am very very impressed! I will be recommending this company to everybody I know. The cleaner did a FANTASTIC job cleaning EVERYTHING. Completely blew me out of the water and the price was very competitive for seattle!
Very happy camper here! :)

I’ve had bad experiences with other cleaning services and worried when I needed to schedule a move-​in cleaning at our new home. I received several quotes and Move In & Out were very reasonably priced compared to others, but also much more responsive and were able to schedule service with very little notice. They arrived on time and did not stop cleaning until the house was spotless and sanitized. She was careful to ask me if certain types of cleaning products were accetable to use, and asked me to check the house before she left to make sure it was exactly the way I wanted it. Great service!