Neiman Marcus

WORST Customer service at the CHANEL BOUTIQUE. Who ever the old lady with short blonde hair is that works here is obviously desperate for money. She wanted me to purchase the medium classic Chanel bag so bad that she told me that Nordstrom in Portland will not have any. Ive made orders for Chanel handbags in the past through Nordstrom and it has never been an issue. «You won’t find them in Portland. Goodluck (rolls her eyes). If you wait, they might go up $ 300.»
It’s sad that you have to lie to customers because you need a sale THAT bad. I’m sorry that you are uneducated and your source of income is from working retail for the rest of your life, BUT customers should not be harassed just because you need to make some commission off a handbag so that you can eat.
HUGE mistake to even step foot in this place. Make all your purchases through Nordstrom instead. Just ordered my classic flap without a problem from the Chanel boutique in Portland ! (Strange seeing as the SA at Neimans says that’s not possible)

A beautiful store to be sure but what makes this shopping experience so great are the people. Kind, courteous, knowledgable and service oriented you won’t find people trying to «sell you just one more thing». Beautifully laid out and a restaurant to break for lunch makes it a great destination place while visiting Bellevue

They are stuck up unfair service people everywhere. They treat people differently. Service is randomly good not always good.

I absolutely love Neiman Marcus, especially when it comes to outerwear/​coats. They carry all of my top favorite brands with the finest selections. Many of the brands/​products are very flattering and easy to fall in love with! It pains me to say this but I generally do not have a positive shopping experience at this particular store. I’ve been to other Neiman Marcus locations in Hawaii, Texas, and Georgia — their service performance was optimal and stellar.
In my opinion, the sales team is the stumbling block. In my lastest visit, the sales associate working at the outerwear/​coats corner had this condescending tone that made me feel quite uncomfortable. On a separate occasion, my husband called the store to check a specific item/​size we were looking for. We recently purchased a Men’s Burberry coat online and wanted to do an in-​store exchange for a different size. My husband called the store to check their in-​store availability. The sales associate notified us that they do not have the size we were looking for. My husband and I went to Neiman Marcus the same day (~30min after the call) and found the exact coat/​size that we were looking for hanging on the Burberry rack. She obviously didn’t look hard enough. I should also add that the store was not busy this day. Both occasions were quite a disappointment.
This location needs to step up the game. As an upscale high-​end retailer, customer satisfaction through service excellence should be prioritized. These experiences do not align with the company values and are a poor reflection on Neiman Marcus. I’ll be a returning customer as they offer great selections and carry all the brands that I love. However, after the past couple of encounters with the sales team here, my expectations are bottom low in the barrel when it comes to customer service performance.

I have an event in New York in 2 days, I showed up 1 hour before close. I have not had such amazing customer service in many years. Melinda Allen found me fumbling through the dresses and kept the store open an hour after close before we were finished with an amazing outfit ! I am so thankful she was amazing !!!

I’m from Texas. So I know NM.
Glad to see them come to Seattle. Clean sharp store. Great place to browse the trends.

I had a fabulous time here, with a few drawbacks.
–Selection is smaller than average.
–The restaurant’s complimentary popovers and chicken broth are delicious, but better than the actual food we ordered, which was very bland.
–Service was 75% excellent, prompt and friendly, but two salespeople got into an argument over the size of a perfume sample in front of me, which was incredibly uncomfortable and awkward, not to mention unprofessional. Also, I don’t think the sample I received is even the one I asked for, it smells absolutely nothing like it. I definitely know to whom to give my business next time.
I much, much prefer Barneys.

Alright so truth be told, I am a bonafide Nordstromista for life. I am a former Nordies employee and lover of anything and everything Nordstrom. However, I used to live in Texas, and there was a Neiman Marcus I frequented with my Mom and the employees were quite friendly, sweet, and the selection of clothing, shoes, and cosmetics was always fabulous! So I was excited when Neiman’s opened up at the Bravern a few years ago. Unfortunately, the handful of times I went there left me so disappointed because of the inadequate, inattentive, pushy, and incompetent customer service that I didn’t go back for quite some time. Does the management have no concept of customer service, product knowledge, customer accommodation and general idea human relations and what they’re built on? Recently, I was online looking for a Herve Leger dress for a special event and of all department stores, Neiman’s is the only one that had the style and color options I wanted. As hesitant as I was, I ordered the dress in two different sizes so I could try them on and choose. The dresses arrived quickly, and one fit great and the other I took back to NM to return. i walked in and went straight to the clothing department to make the return. The sales person absolutely SHOCKED me but in a GOOD way. She was so friendly, courteous, and extremely pleasant. I was expecting her to be snooty and rude as they usually seem to be, especially if you are returning something. She made small talk and we ended up talking a few minutes even after the transaction was complete. It was such a nice encounter and I walked away with a smile. She made me remember the Neiman’s I went to as a kid in Houston. I would love to go back and shop with her sometime soon as she has single-​handedly changed my shopping experience at NM.

The Bellevue WA Neiman store is very nice and the sales associates have always been helpful and pleasant to me. Maybe the disgruntled one-​star raters on this site hate life in general? Be Cool, haters, and be grateful we live in the Northwest, with excellent shopping at a variety of stores. I count Neiman as one of those stores and I’m glad they plunked themselves down in Nordstrom territory. Anyone feeling hangry should beeline it to Neiman’s pretty restaurant for a soothing lunch. Order a drink and relax.

I understand being proud of where you work, but the people here are just full of themselves for no good reason. I mean, if you’re gonna be so pompous you could at least back it up with product knowledge– but no. Why am I being treated like a bother when I’m about to spend hundreds of dollars here? Will never return to this location. I can find the same stuff online from different stores, or go to Nordstrom a few blocks down.

I have never experienced such incompetent, pompous, and complete utter lack or care of knowledge group of associates in my life. Of course it is Neiman Marcus, so we all know what the reputation is, but at least at their Texas or NY locations the people are stuck up and knowledgeable, here they’re stuck up and have no idea what they’re talking about. A friend and myself stopped by on a slow Tuesday evening a few weeks back and experienced a very sad attempt at customer service. What they have to offer is unlike anywhere else in the Seattle (hell Washington) area, which is why it’s all such a shame. No where else can you find Bulgari, Van Cleef & Arpels, or Chopard names. It sounds like I’m almost praising them at this point, but really I’m only praising the buyers.
We entered the department and were greeted by Nancy. She was probably the most positive aspect of this visit. After speaking with Nancy over a few timepieces she says to me «you seem to know quite a bit about watches, let me grab my manager to help further answer your questions.» Now this I appreciate, she may not have had the most knowledge, but she recognized when she didn’t and went to get me someone who did, sadly this is where things took an atrocious turn. She brought over the sales manager that was in charge, he was average hight, more substantial build, and mostly bald. He started off nice, but as my questions progressed about the timepieces it was clear he was lacking knowledge. I continued to ask him questions that he would continuously respond to me with the wrong information with or just flat out say he didn’t know and that I could «look it up» myself.
At this point in my interaction with said manager it was clear he did not want to assist me, he continuously left us alone with Nancy even though there was not a single other customer in the salon, which made Nancy continuously have to leave us to find him again to answer my questions. Furthermore, Nancy continuously asked this manager to stay and help because she was new and wanted us to receive the right information, from an expert in a luxury industry. To add, the questions I was asking were not unreasonable or unexpected, they were questions any watch enthusiast would be asking.
In conclusion to this interaction with him, considering the outrageously false information, that by his facial expression he knew was false, the continuous unwillingness to assist his associate Nancy that had continuously asked him to take over, and the utter lack of knowledge all add up to be quite a disgrace to the Neiman Marcus group and more specifically to the management team that in the past has maintained a respectable representation.

Not my favorite Neiman’s I’ve been to. But definitely not the worst. Some of the people working here are friendly and helpful. While some are not. For the most part though I find what I’m looking for.

I listed Tysons Corner location, as my favorite one. But after visiting here my view has changed.
Once you walk in no matter which department, you are in, you’re greeted by someone. The staff is attentive and the customer service is through the roof. I know I’m on the west coast but I feel like the southern hospitality charm exist here. I am greatly impressed. Usually In Neiman Marcus locations, I only have 1 to 2 names to list. But since everyone was welcoming even down to the restaurant it wouldn’t be fair to single out a few people.
Pros —
–New Establishment, 4 yrs old. Well organized!
–Valet Parking
–Restaurant has a Bar
–Chanel clothing department separately from the handbags and accessories
Con —
— Doesn’t carry Frame jeans like the other locations

Neiman Marcus, the place of bad customer service and over priced rugged chanel boots. We ordered a shirt that included the security tagged on it. When asked customer service to assist they told us to go to a Nordstroms or Macy’s.
They take no ownership in their product. Why should other stores fix their issue.
Their management lack the brain cells to understand that this is their product. Their staff messed things up and now they want other competitors to fix their issues. It wouldn’t hurt to take some responsibility for once and own it. Give the customer a remedy.
We will not be returning

Just got the Chanel handbag all the way ship from New York today, yet they didn’t wrap it with ribbon and the Chanel flower, so I went to Chanel here and ask them to rewrap it for me (this is a gift), he is willing to wrap it for me but when I asked him for the Chanel flower, he said they would only give the flower for the classic. Are you serious? I bought a handbag from Chanel, not the wallet or accessories and you are not willing to provide me what it is supposed to come with? I am quite curious that did you handmade every single Chanel flower that make it so rare?

Horrible customer service at store, and when I called online number to place an order, never gonna shop there again very rude, they are not even close to nordstrom customer service

I am really surprised with the customer service at this store. However, I am apparently not the first person who has had this experience.
I am a fifth generation Seattleite and a loyal Nordstrom customer. However, I saw a wallet on the Neiman Marcus website that I was interested in. Nordstrom doesn’t happen to carry it. The N.M. website says that the Bellevue store has the wallet in stock. I thought I would call to make sure that it was on hand.
The employee was very curt. I asked if they had this particular wallet in stock. He immediately responds «No we don’t.» I said «On your website it says the Bellevue store has it in stock?» He quickly chimes in, «We never have that brand in stock.» Then hung up.
Pretty shady and obnoxious. No wonder the Neiman Marcus in downtown Seattle shuttered in the 90’s. Their staff could learn a thing or two about Nordstrom quality service. Thankfully I can buy my wallet elsewhere.
Bye forever Neiman Marcus.

OVER promise, UNDER deliver
JULIA in the kids department is thee WORST!!!
I had my name on a list for a particular shoe and size for my son. When the shoes came in she called me and left a message to tell me they were on hold. So I called back and she said she’ll go check they back. Yes, they’re still available. I explain I purchased them online in a different size/​color, but same style. She asks her manager if that’s okay for me to swap them and calls me back. Yes that’s fine.
Then she calls back for a third time and tells me they actually aren’t available anymore. Wth? I just talked to her 5 mins before when she was ready to take my credit card info and now they’re gone?
Turns out when she went back to check that they were still there… They weren’t really there. WTF? Yes. That’s right, she told me she didn’t really check the back (like she said she was going to when she put me on hold the first time), she just checked the computer. So now they aren’t available. A total of 3 phone calls later, she OVER promised and UNDER delivered!
I’m annoyed on so many levels. This is the perfect example of the poor customer service Bellevue Neimans delivers to customer. If you walk in the store it’s empty! No customers and all the staff are super snotty. Too busy to help anyone since they are so caught up talking to each other.
Now even calling to break them away from their own personal conversations to get false information is what the outcome is. Super LAME!!!
JULIA In the kids department, you need a lesson in customer service.
I should have known not to stray for NORDSTROM!

My husband baught me another pair of Christian Louboutin’s heels for Valentines. which he said the customer service was horrible on both occasions. The shoe associates ignore him, profiling him based off his casual attire… He had a simple expectation to just grab the size and ring him up. I thought he was exaggerating so we both return back a couple days later to exchange the size and i observe 6 shoe associate standing around and we are ignored Shameful! Note to Bellevue Neiman Marcus: you should train your staff to treat every customer with the same luxury experience with a sense of urgency. I have shopped in other Neiman Marcus in other states and have never had this issue.

I’m in and out of here a couple times a year doing returns for my employer who mostly shops online. Unlike other high-​end places (AHEM, NORDSTROM), I can walk in this place wearing yoga pants and sneakers and they treat me like I am their first priority.
Everyone is friendly, saying hello and greeting with a smile.
If/​when I can afford to shop here, it’ll be my first stop.