Pacific Cataract and Laser Institute

I wish I could say good things, but I came away very disappointed. I clearly stated on the form and to the assistant and Doctor that I have experienced severe reactions to numbing agents with epinephrine in them. On initial evaluation for cataract surgery, the assistant putting drops in my eyes even went back to the doctor to check and see if out of 4 different kinds of drops, any might cause an epinephrine reaction. Apparently even the doctor did not know what was in the routine drops they use.
I had such a severe reaction the staff called 911 and were just about to send me to the hospital by ambulance.
To add insult to injury, the doctor did not apologize and instead suggested that I might need to go to a hospital to have cataract surgery and did not refer any other facility. He also tried to downplay the severity of my cataracts and suggested maybe I should just update the prescription of my current glasses.
I think I have to agree with a summary statement made in another review, this facility is more interested in the number of patients it can process than the patient’s needs.

I had a custom LASIK procedure done with Pacific Cataract and Laser Institute last week and I honestly can’t say enough great things about my experience. I was very nervous beforehand, but the staff were all so thorough, welcoming, comforting and knowledgeable. My procedure went smoothly and I’m recovering very well! I would/​already have highly recommend this place to a friend.

PCLI performed my LASIK surgery a couple of months ago. The PCLI team made the entire experience top notch! They provided all of their corrective eye surgery data and statistics, the perfect amount of information regarding what to expect and how the surgery and recovery would go, and on the day of surgery they continually communicated each step of the process and made the experience as comfortable as possible. I had an amazing experience at PCLI and highly recommend giving the team a call if you’re contemplating LASIK.

They performed my ICL surgery recently and when complications arose acted in a very professional and compassionate manner making sure to fit me into their busy schedule repeatedly at the last minute. Their employees and doctors are candid and caring and a great representation of their business. I always felt everything was explained to me thoroughly and any questions I had were answered honestly and directly to my satisfaction.

They are great a Lasik but I would look elsewhere for cataract surgery. One eye came out fine but the other is having real issues. The lense implant is not centered with one edge now going directly in the middle of my vision. Also I now need to see a specialist with a completely different group (not PCLI) to determine why I now have ¹⁄₃ of my vision obscured in the same eye. Not happy with the result.

Miss the 1990s? You’ll love their waiting room. Décor hasn’t changed since then, and like the 1990s they don’t provide WiFi for those who must give up 2+ hours of their work day to wait for their loved ones to get out of surgery.
Also like the 1990s they’re fashionably late and overstaffed.

Went here to get PRK from doctor Ford. I really enjoyed the environment there. It has a pretty homey feeling and they have complimentary coffee, tea, water, and snacks. All the doctors and staff were very courteous. On surgery day they even gave me a complimentary sunglasses and vest! Dr. Ford is courteous and comes out to speak with each of his patients briefly while they are in the waiting room.
Did a bit of research on all the different laser eye surgery places: King LASIK, Sharpe vision, TLC, Sound Eye and Laser, Restore Vision Centers, PCLI, etc. Honestly it’s quite hard to compare all the different surgeons to know who is better as someone who knows nothing about medical stuff and it’s quite tempting when several of them offer discounts like $ 500 /​eye off. But several things pushed me to decide on PCLI:
1) Experience — Many of the LASIK places have pretty new surgeons to the field. Each place will quote some 30,000 micro-​surgeries, 80,000, even 120,000. But I found that Dr. Ford is probably one of the most experienced surgeons in the Pacific Northwest. He started PCLI in 1985, and was practicing even before then. PCLI has performed over 400,000 micro-​surgeries.
2) Price Transparency — There are a good number of LASIK places that don’t list their prices on their website. They sometimes offer various levels of pricing depending if you want to use a manual blade vs an excimer laser, custom or generic, etc. And they’ll often quote the lowest price, which most people don’t want. With all the best options most other places cost around $ 2100+ /​eye. Some places quoted $ 3000+ /​eye, but then say they offered a $ 1000 /​eye discount right then.
PCLI is super upfront about their cost and they only offer the best options with one simple single price. It costs $ 1500 /​eye + cost of pre/​post op care. One slightly special thing is they have your family optometrist do the pre and post op care. Which is nice if you have an optometrist you like. With my optometrist it cost me $ 3700 total for both eyes, about $ 1850 /​eye, which is still cheaper than most other places even with their «discounts».
3) Reputation — PCLI doesn’t advertise much. I’ve heard numerous radio ads from Restore Vision and King Lasik, but nothing from PCLI. And partly it’s because they don’t need to, it gets around by word of mouth. Talking to some optometrist friends as well as my optometrist, I had a few point me to PCLI saying they would hands down choose that place for laser vision correction.
4) Mission — Dr Robert Ford is a Christian and he founded PCLI with a strong mission and belief to help people guided by his Christian values, treating them as he wishes to be treated. You can find the info on their website. I admire that Dr. Ford courteously asks if he can pray over each of his patients before the surgery.

I had cataracts removed in one eye. Everyone in the office was confused as to which eye was gettting the surgery. They even put the drops in the wrong eye! Had to go back to have the lense rotated, which was VERY painful. I am not sure that I am going to get my other eye done. When I called to get an RX for something to calm my nerves before coming back in, I was told that there was no need. I guess they use the theory that one size fits all…
If I had it to do again, I would do more research. This place seems to be more about getting lots of people through than taking the care with each patient.

During my wife’s Cataract surgery they totally BOTCHED the surgery and tore her Iris she has lost her ability to drive at night and can’t see anyway close to what she has seen before I would THINK HARD AND LONG BEFORE this type of surgery…

DR. FORD IS MY HERO.
Six years ago, i ditched my years of glasses and my years of contacts and entrusted my sight to Dr. Ford at Pacific Laser Institute. This is the place to get lasik surgery. I had been nearsighted since 5^th grade… i had THICK pink rimmed plastic glasses. Then nerdy green ones. Then aqua colored contacts. My vision was ²⁰⁄₄₇₅. And now, 5 years post surgery, i have nothing but my own naked eyes and perfect ²⁰⁄₂₀ vision!
Dr. Ford was the first in the US to practice Lasik surgery, and has the highest number of surgeries under his belt in the country. He’s the best of the best (mom is in the medical field, she did the research ;). I remember sitting down in the reclining chair, and probably 6 or 7 minutes later i was sitting back up and i could see, a little blurry. My mom and then boyfriend/​now husband got to watch a magnified view of my eyes on the monitor in the viewing area. A couple hours later i had perfect vision. Dr. Ford made me feel relaxed, and he gave me back the ability to see past my own hand.