Parker Smith & Feek, Inc

Absolutely HORRIBLE customer service. I left three voicemails over five business days before demanding to the receptionist to speak with someone regarding a vehicle accident that occurred. I am still working with the insurance company of the person that hit our car; it has been over five weeks and nobody from Parker Smith & Feek has followed up to offer assistance. That sure would be nice since our Chubb insurance through Parker Smith and Feek is not inexpensive.

I just left this agency after 20 years of auto/​home/​umbrella coverage via Safeco. Initially had a wonderful agent and a generally positive experience but service/​attitude declined when her replacement agent came on board 2 years ago. She told me that my account was past due so I had to provide proof that Safeco had already deducted the automatic monthly premium payment from my checking account! No apologies for her/​company error. Safeco was quick to raise rates after a minor fender bender (first accident in family 20 years). I had my 18 year old daughter complete a defensive driving course — no discount for trying to do the right thing. I decided that it was no longer worth paying higher-​than-​average premiums to an agency that showed me no interest in personal service or relationships.