The Auto Salon

Left my 2010 g55 Mercedes for exterior and interior detail with paint sealant job as gift to myself for my birthday on 24^th June.
How it happened:
Arrived at 9am, checked-​in, some guy asked for keys and move it to start washing.
The owner was on the phone for over 20 minutes and finally decided to drive me to microsoft building 36 where I work.
I asked him if the guy who is working on my car is experienced and he said he is the best one he has. I calmed down.
Received a call at 1pm saying I should pick up at 4:30 because the guy will stop working regardless and will go home at that time — thought that was weird but they assured me it will be done.
Took a shuttle and arrived at 5pm. My car was drying up and when they saw me, some other guy started removing tools from my car and putting back my mats.
I paid and went to check it out. Looked great from distance but as I got closer I realized I paid $ 400+ for car wash and nice interior detail. Exterior was terrible. There were blemishes i could feel with my hand but not supposed to after clay bar. Swirl marks where all there and buffing marks were left on the side. I called up two other people and they confirmed my remarks. Said they cant do anything and that i have to speak to owner. Got a call back next day saying they by accident forgot to put my parking permit and have no idea what i am talking about.
Very sad that they treat their pro club members like that. I thought groupon deals were terrible — this one is my worst so far!

This place deserves zero stars primarily because of the jerk of a Service manager — Mike M. Just like the other reviewer wrote he is rude and unfriendly. If you have any problem with damage done to your car, good luck getting «service» from him. He is like a nasty Pitt bull. They broke my car’s auto sliding door and he refused to accept it as their fault. The supervisor in the shift apologized and asked me to speak with Mike M the following day as he was gone for the day. There was no way for me to prove this and Mike M was super rude on the phone when I called to discuss the issue. Unfortunately it was a super busy time in my life and I did not have it in me to go fight this out. The repair estimate which I got on my own ended up being less than j had feared and it was not worth my time to deal with this a$$.
It is an abomination that this guy’s title is «Service Manager». He has no customer service anywhere in his bones. It completely ruined my experience with the Pro club auto shop.
Completely avoid this place.

Long story short: if you care about a scratch on your car, go somewhere else. ProClub does not assume any responsibility about what happens to your car at their Auto Salon. With the manager’s attitude and «we don’t know» policy, you’re out of luck of proving that something went wrong.
I left my car at the ProClub Auto Salon for a wash. When I went to pick it up and the boy gave me the keys, I was just about to leave. Then I thought to take a look around it. The clear protective film on the hood was damaged. I took photos and showed the damage to the boy. He took a photo too and told me to talk to his manager, Mike M. I called Mike and two days later we went to show him the car. I told him the car wasn’t like that when I brought it in. He immediately said «We don’t know!» and stared at me. And then continued: «We don’t know that, the car was dirty! We don’t inspect the cars.» He hadn’t even taken a good look at the car. In his opinion it was a rock hit or someone wacked the car really hard to damage the film. (how would that even be possible, there is no dent on the car) He recommended us to go for a second opinion at a body shop in Bellevue. He said that ProClub works with them and the manager, Jay, was his friend; and to ask Jay to call him. Obviously, there was no point in talking to Jay. Instead we went at the dealership where we had the film placed and we had the car inspected by their body shop. The guy said immediately that it was damaged by the pressure wash which caused the film to bulge. They gave us a report and an estimate for the fix. We went to ProClub, but this time asked to speak with a different manager, as Mike’s attitude would not get us anywhere. Andrew K., director of security, who was in charge of property damage, talked to us, looked at the car and made a copy of the report. He apologized to us and wanted to put us in touch with a customer service manager so she could hear from me how I was treated. Two days later we hadn’t heard from anybody. We emailed Andrew and he said that Debbie B., the senior director of the Auto Salon, would get in touch with us. She never did, nor did any other manager contact us to express any comments about this incident. Instead we received an email from Mike M. saying that ProClub does not assume responsibility for the damage, but due to our membership of many years he offered to get it fixed by his body shop. We did not trust him with the car anymore and heard many complaints involving the shop they work with so we asked instead to have the amount of money credited to our account. It seemed to be a better way out. It would have cost the club nothing to have two more people show up in a fitness class, and we would have been able to take care of the car at the dealer body shop. Mike replied that he would only credit us half of the amount of the estimate; only what it costs ProClub to get the work done…
A painful and disappointing experience. The car has spider webs all over and the rear bumper also has a horizontal scratch on it. It’s a new car, less than one year. Mike admitted that there were instances when a boy damaged a car’s film at the lights. The boy didn’t know and used too much pressure. He noticed immediately the damage and let Mike know. Why don’t just think of that possibility? Why just blame the customer upfront? It’s hard to believe that in our case the boy did not remember using the pressure washer on the hood, maybe on the same spot where the damage was. Just hard to believe. There are water drops imprinted on the film, splashing to the sides.
There are other more selective places for a car wash. If you pay a premium price, you should also receive a premium service. Our dealership started offering monthly complimentary wash and vacuum and that’s good enough for us.

Got my ride perma-​waxed here. The detailing is great, the whole process was very meticulously executed. The staff is extremely helpful and give genuine advice.
Just wanted to point out that the perma-​wax was applied by hand, not by a polishing machine.

This place is inside the Pro Sports Club’s parking garage, on the 1^st level. To get to it, turn onto NE 46^th St. and take a left, driving down into the Pro Club’s parking garage. They do really great work, though of course it’s pricey since it’s the Pro Club! If you’re a member, though, look out late in the year for next year’s coupons that they mail out. There is always one for $ 40 off a service of $ 100+, which is really useful.
I’ve had my car washed here before, as well as detailed. They did a great job recently with an interior-​only detail when I spilled a latte in my car (EW! It smelled SO TERRIBLE) — they even washed my car, despite that not being included in the price I’d paid!
If you work nearby, they will drive you to work and pick you up again when your car is ready. Or you could just have it done while you’re working out at the gym, but for detailing it usually takes a few hours, and I can’t even spend that much time at the gym if I spend tons of time working out, stretching, going in the steam room, sauna, etc. I still end up with extra time, so it’s probably best to just have them drive you to work or wherever, if it’s close.