The North Face

This is the worst North Face Store I have ever been too.
No greetings or anyone offering to help me.
5 associates stood around folding sweaters and we’re making jokes. I left after 5 minutes or so. The prices were ridiculous. Went over to Escape Outdoors and got a much better deal. Won’t go back to
This north face store ever

I am not surprised my review was similar to the others mentioned below. Manager of this store, you really need to do something about your employees…
I work in the service industry so I know how bad reviews feel but judging by the other reviews of the mediocre customer service I am not alone and something needs to change so similar experiences dont keep happening over and over, it doesn’t do anyone any good.
My boyfriend and I walked in on a Wednesday afternoon about 4ish to browse, and no one approached us, said hi, or went out of their way to help whatsoever which is a basic responsibility of the job. After circling around a few times, a North Face employee (male) walked toward us, made FULL eye contact, then just walked away. No smile, no greeting or «how can I help you.» Come on, seriously.. Perhaps we werent dressed in the «Bellevue» fashion and our clothes must have said we cant afford a North Face jacket made in China, but regardless you still greet customers. It felt like seletive greeting because the very next person that walked in he greeted! Just not a good vibe, sorry for the negative review but feedback should be aknowledged and action taken to ensure positive customer experiences.

My experience was great, despite other reviews commenting about poor customer service. The lady who helped me find my jacket was super attentive and helpful. She mentioned she just moved to the area and was new at this location of The North Face.

As some other reviewers mentioned, the customer service here is terrible. Even with almost an empty store, they ignored me when I walked in & avoided eye contact. I had to «interrupt» a personal conversation they were having for one of them to show me where the fitting room is. Very disinterested staff. The cashier acted as if he was doing a favor to ring me up — very unfriendly guy. Next time I will take my business somewhere else!

bad customer service. no one was available to help me find a jacket i was looking for. I had to walk around the whole store to find it. most of the staffs were having conversations themselves. not helping out customers. + Oh yeah, no greetings as i entered into the store either, they were all having personal conversations themsevles. and as i lined up at the cashier’s reigster, there were 2 cashiers avoiding to make eye contacts lol. until somebody decided to ring me up.
and the cashier asked me if i had been helped, so i said «Nope, no one helped me» i’m pretty sure he wrote his own name down for commission or something.
i really don’t think they like working there?

Awful customer service… No deals at all — you can find a better selection on-​line or if you need to see and try on, go to Nordstrom. Won’t ever step foot in this store again (she says while typing in a The North Face jacket, that she loves).

North Face is one of my preferred brands. I normally shop online, but it’s nice to have a North Face store nearby where I can try items if in stock.
The store associates have been very helpful and friendly during my visits. I only wish the store carried more items and sizes.

Visited store with my daughter yesterday. We were greeted as we walked in and then totally ignored thereafter. We were there at least 10 minutes and were clearly struggling with size choice — unsure which size jacket to buy. We walked around the store trying to find suitable sweatshirts to try under the jacket. No member of staff so much as made eye contact, and the store was empty, besides the several unoccupied employees. Rather than beg for help from clearly disinterested staff — and it was very apparent that we needed assistance — we decided to take our business elsewhere. Area manager — your staff in this store provide unparalleled lousy service!

4 stars for the jackets
1 star for the staff
Went in here looking for a jacket. I was in the store for a good 20 minutes and not once did someone ask if I needed help. I actually had to go up to someone and «interrupt» their personal conversation with their coworker to ask a question. When I asked if they had a sale going on the worker actually laughed a little and said, «We don’t do sales.»
Ummm ok. Guess that clearance rack I saw as I was walking out the door meant something else?

North Face at Bellevue Square provides top quality products, great guest service and a fun store to shop in. The staff is readily available to help and is very knowledgeable about the products they sell. Pretty much everything they sell though is at full MSRP retail, so dont be prepared for this store to be light on your wallet. Having a staff who knows the product and knowing you are buying from a brand that stands behind the products though, makes the prices less impactful.
Highly recommend this great store and addition to Bellevue Square.

Four stars for product!
This brand has so much great stuff especially with winter coming up. They have a great selection of jackets, clothing, GLOVES, backpacks and other gear. This store is a nice size and everything is always organized and easy to find.
I would say the brand is pricey, but you really do get what you pay for and won’t be disappointed. It’s totally worth it.
They have good customer service here but I wouldn’t say it’s extraordinary, which is why I didn’t give 5 stars.
November challenge (11/​08/​2012)

I love this store. The staff is very friendly and helpful and I love North Face products. I can’t get enough! They make a great product.

A lot of people wear The North Face, especially in Seattle, and there are other outdoors brands, but the customer service at The North Face is amazing.
The Bellevue location is large and has a much wider selection than the UVillage. It’s also one of the larger The North Face stores, aside from Chicago (which is one of its Flagship stores). The customer service at the Bellevue location is also extremely helpful and friendly. I definitely make it a point to stop in here when I’m in Bellevue.

My teenage daughter and I ventured down to Bellevue yesterday to buy her a winter coat. Not just any winter coat, mind you… one not too warm but not too light, and sporty, not pea-​coatish. And there couldn’t be more than just the slightest puffiness (duh)… and white wouldn’t be very practical. Through no fault of her own she’s even more difficult to fit than she is to please — a 5′ 2″ size 0. A short time into our adventure, she found one at The North Face that rocked her world, but I had to open my big mouth about a minor fit issue and (what was I THINKING?) suggested she continue to look around.
Two hours later…
We found ourselves back at The North Face. But this was a happy circumstance after all… the service during our first round was very friendly, but this time, we ended up with one fantastically outgoing, bright, super-​funny guy hell-​bent on providing the best customer service we could come by. (No, I didn’t get his name. I’ll work on that. You may identify him as the UW graduate with a degree in Spanish. He lived in Ecuador for awhile, and he commiserated with my daughter when they discovered a common bond about their first boyfriend/​girlfriend experiences. I’m telling you… this was a party.)
She ended up choosing coat number one (it’s like some kind of James Bond-​slash-​snow-​thing. We all definitely agreed). Win-​win… The North Face made some money, we walked away in a good mood when we’d walked in tired, disgruntled, and maybe a little dangerous… and super sales guy… well, I don’t know exactly what he got out of it, but I hope it was good.
Our first time in the store. A+, gold star.

What a great store to have nearby! There are other shops that carry NF stuff but having the whole store and ALL of their goodies together is excellent! The service here is friendly and not overbearing too which is great. Love all the jackets, winter accessories, and just plain clothing for women, children and men. All of it great quality as NF gear is… I’m going to add a bunch of the items to a wish list as they are kind of pricey (as expected).
The store is located on the main floor beneath Tully’s near the parking structure.