Apollo Motor Home Holidays

Excellent RV’s, Excellent Rates, Excellent Service. Thank You

The Rv are nice but they have a lot of hidden fees. They forget to put in some of the supply that i have to pay extra for that all other rv rents include. They barely refund that. And the asst. manager didn’t give a little extra discount for the inconvenience that most Rv rents would.

I tried to set up a rental over the Labor Day holiday renting out of their Bellflower LA location for an 11 day 31 ft RV. To their credit, they have very new RV’s available. The price they quoted was pretty decent, so I moved to secure the rental. After I put down a $ 350 deposit, they sent a note indicating that there would be an additional mandatory $ 900 fee. When the original 11 day rental was already $ 3200 — an additional $ 900 on top of that made the rental non-​competitive. They do all of their rentals through an Australian company called Star RV, and they then pointed to their cancellation policy which was buried in their site terms indicating that a cancellation 17 days out from the rental date costs the deposit, and half of the rental fees! Are you kidding me? $ 2300 in cancellation fees? Cruise America lets you cancel up to 7 days prior to departure for full refund of deposit and no additional fees. This Australian company is running a shady operation. I would steer clear of them at all costs. Not recommended.

I haven’t picked up my RV yet but I have called their toll free number trying to get help on some questions I have pre-​trip and also to inquire on cost of upgrading the RV. I have major frustration in the fact that everyone that I have ever talked to from Apollo has an Australian accent and it is very very difficult to communicate or understand them! I will update my post after my vacation. Hopefully, the language barrier won’t be a problem because I won’t need their help during my trip.

A friend and I rented an Apollo RV for a one-​way «repositioning» trip from Hawthorne to Dallas. On the plus side, we got a great daily rate and the RV was in excellent condition, almost like new. We had a fun trip, and dropped off the RV at a Dallas RV dealership, which was apparently buying the RV from Apollo. Unfortunately, during our journey, we put a 6-​inch scrape on one side of the RV. I’d paid the $ 1,000 damage deposit, so was told by Apollo that the cost of the repair would come out of that deposit and the balance would be returned to me. Six weeks later, I’m still waiting and Apollo is still holding the entire deposit. I’ve made many calls to the Hawthorne office, and have been given various reasons for the delay, including the fact that Apollo no longer owns the RV so it’s hard for them to get information about what the repair cost. While I understand that this makes things more challenging, I rented the RV from Apollo and expect them to finish out our agreement. After many calls to Hawthorne, I was given the phone number of Apollo’s Accidents department in San Francisco. I just spoke to them, and while they’re aware of the situation, they still have no information about the cost of the repair. I was told they are trying to reach the RV company in Dallas, which is a story I’ve heard for four weeks now. We did the damage to the RV and we’re responsible for paying for the repair. That said, six weeks is too long to wait for an answer. What bothers me most is that Apollo doesn’t seem to be making any effort to resolve this. From my view, the only reason anything has happened at all is because I’ve repeatedly called and pushed for a resolution. Otherwise, I assume they’d just keep my deposit. That’s poor customer service, and I’m very frustrated with how disorganized and apathetic Apollo has been to deal with in getting this resolved.

We have rented the 31 and the 28 footer from these guys and on both occasions everything went smoothly. The staff answers every question without seeming harried. They often have a line of people waiting for help.
Both vehicles we rented were pristine and comfortable. There are plenty of utensils, pots and plates for your vacation. I hate doing dishes but i suppose i can’t expect a dishwasher! The refrigerator/​freezer holds plenty and our latest model (Minnie Winnie E-​series… 28 foot) also had an oven.
Cost seems reasonable to me. It’s about the same as spending the night in a courtyard hotel suite but you can prepare your own meals. The best part about renting an RV of course, is the adventure that awaits! This adventure was LA to Roswell, NM for 9 days… Looking for the mothership!

Hmm, the ladies that posted before had entirely different experiences from what we had. We drove a 25-​footer from Iowa to Los Angeles, one way. We had quite a few vacations in all sorts of corners of the world before, but this one was probably the most beautiful. We drove thru Grand Junction CO, Moab UT, Monument Valley, Lake Powell and Zion, UT. We stopped and visited every national and state and tribal park within reach… cant get any better than that.
Reception was short and sweet, we were there as soon as they were opening, and drove out in about 45 minutes. They were very welcoming and friendly (actually apologizing that coffee wasnt ready yet) and gave us a good presentation of the vehicle. Their units are basic (dont expect luxury and opulence), but functional and practical. They come with everything you need in the kitchen, and some bedding and towel stuff good enough for 2. Stop by the nearest store and get a couple of chairs and a folding table, ice cube trays, disposable gloves, a trashcan and trash bags, paper towels, sleeping bags if in the winter… and youre pretty much set. Oh, and smores. Dont forget the smores.
Didnt have any issues in more than 2 weeks of driving. We did pay extra attention, reading a few posts from people that were charged damages when returning. It is indeed very easy to scratch the awning (even when retracted), or forget to unhook the wires and the hoses, or drive off with the side door open. I forced myself to step off the truck and walk around, behind the back, all the way to the side door, every time after i started the engine. Remember, pilots do the same thing about their planes before flight. This routine paid off — i managed to not screw up anything.
On the return, the reception took about 15 minutes. They do look carefully, and in places that you may not think of, but it didnt seem like they were predators, like coming up with reasons to get your deposit for a simple scratch. Since the unit we had was brand new, anything less than perfect would have stand out, but they were far from looking to find that little dent or scratch. It was just a normal, careful inspection, maybe a little more than what you get on a rental car return. I saw them doing the same on other 2 vehicles returned at the same time, and didnt seem overboard.
Overall, it was a great experience, and their attitude and professionalism was just what was needed to get your vacation started and ended on a high note. Will definitely rent from then again.

First, the company’s headquarters are located in Australia. It is impossible to get a local telephone number if there are any problems, and having to deal with the headquarters on another continent is frustrating and inconvenient.
The woman who helped me with my rental was friendly and helpful. Although the van was new, clean and easy to drive, the bed would not work. The bed was electric and it was difficult to get it to go up or down. After working on it in the cold for over 45 minutes, I was able to get it down; I could not get it back up. As a result I was unable to use the table and had to sit on the bed during my vacation.
I mentioned this to the company, and did not receive an «I’m sorry» or even any compensation for my total inconvenience.
There are also lots of added costs. I would not recommend, nor would I rent another van based on the fact that the van did not perform and the company did not care.

We arrived at Apollo at 8:30 am. We were aware when we booked through Apollo that they opened at 9 am. We saw multiple people walk through the door but the doors didn’t actually open until 9:10 am. Okay so waiting for 10 minutes, no big deal. They informed us when we booked the process would take 30 minutes to one hour. We waited over 2 hours. Don’t come here expecting good service because you will not find that here. The doors opening late could have been overlooked but two commitments not met is not good business practice.