Balcaceres Bro’s Tow

Horrible service! My insurance connected me with this «business» when my car wasn’t starting. The business is only 8 minutes away, I looked it up. The first time they came they got here fast to do a jump on my battery. My car wouldn’t start so when I asked for a tow, the guy said to call the insurance again. When I got with insurance, these people wanted to charge an extra $ 50 to drive me to my place which was 20 miles away. However, when I called back to dispute the extra charge, they finally told me it would be free because my insurance will cover 25 miles but they said I had to wait 1 hour. So I waited, and after an hour and a half called back but they said it would be at least another hour. I finally told my insurance to cancel their «service». They only made me wait so long because I didn’t want to pay them an extra $ 50 besides the $ 100 the insurance was covering. Based on other reviews, I don’t know who’s giving them those awards on their website.