California Department of Motor Vehicles

Easiest DMV office in my opinion. .no issues here. I always come here with no appointment and am in and out when i come in morning times. If there is ever a line it moves fairly quickly. Other DMV offices I’ve been to you must make an appointment and they still take forever to call you. I’ll stick to this location. Easey peacey.

This is the last time I ever go to this DMV as the people who work there have horrible customer service skills and go very slow like they just don’t care at all. The woman helping me didn’t even make eye contact with me when I came up to the window and when she finally did made me feel like I was bothering her.

Absolutely the rudest experience at a DMV ever. My daughter took her driving test and the instructor was rude, belittling, brash, and knew that it didn’t matter because she is a government employee and can’t get fired.
Without saying hello or making any comment she just ordered my wife out of the car and told her to stand to the side. There was another man standing there waiting for someone else to finish there test but the instructor looked at him and very rudely said, «Can I help you?» He said, «No, I’m waiting for someone.» Then she made a gesture as if shooing him away.
When she got in the car, my daughter did not have her DMV paperwork on the dash. No one told her to put it there. She got harassed for not having it accessible. My daughter then put it on the dash and then the instructor said, «I need that.» So my daughter reached up and handed it to her. It was like she was messing with her. This is a young lady taking her driving test and this brute and bully is scaring the crap out of her before the test even starts.
I can only take my daughter’s word for what happened on the road so I won’t say much about that other than I can only imagine that it was true based on her attitude from the start.
My daughter failed and the instruction sheet is not legible so we don’t know what the issue was. The instructor’s name is not legible either. The check marks did not even make sense or pertain to what happened on the road.
People like this should not work with the public. I don’t care if she was having a bad day. There is NO excuse for treating people like this. And what else is a damn shame is there is nothing we can do about it and this person will continue to terrorize new drivers and be rude to bystanders because she can. As a taxpayer, who is paying her salary, I am appalled at the level of service. The complaint form pulled off the DMV web site says that service is their #1 priority, however, if the service sucks, there is no recourse so that mission statement is moot.

Came at 8 AM and waited for an hour and a half to get serviced. I assume the wait was long because the DMV on Willow was closed so that I understand. But the woman working Window 16 was extremely rude and just talking to people in the most belittling way. I understand it’s busy and early but jeeze… It was my first time here and I usually go to the DMV on Willow and was never seen service like this there.

This place is BULL fucking SHIT! I made an appointment for my dad for behind the wheel, but I asked the person if my dad can read the eye chart before hand so he wouldn’t need to take the driving test since he just took it a year ago, and he said it’s not a problem. Okay cool, so we get here and as we are at window 30, I tell the guy that if it’s cool for him to read the eye chart and he didn’t say no, he gives my dad a number and tells us to wait. So we waited and waited and fucking waited for 40+ damn mins. I’m still chill at this point thou, it wasn’t until that we got called to window 1 and shit just went DOWN. This fat bitch with ugly ass nails doesn’t acknowledge us, gives us the worst attitude and tells me that my dad can’t take the eye test. I ask her why and she says the computer says so… WTF. Couldn’t the dude at window 30 just tell me that so didn’t have to waste our time?! So obviously I’m pissed off and I tell her our situation, and she just blatantly says the computer says so. Then she leads us back to window 30 for my dad to proceed for the driving test… OMFG, are you trying to piss people off, is your sole purpose to piss as many people off as possible? I’m willing go the extra miles for any other dmv just to avoid the pathetic lowlifes here. Good luck if you get this egotistical racist hoe.

These people are so freaking rude it is ridiculous
They’re the worst with helping they are not extremely unprofessional

I came in to renew my driver’s license, change my address, as well as change my last name on it due to marriage. I braced myself to wait three hours, but I was in and out in less than two hours.
I would say the hardest part is trying to find parking in the tiny parking lot. I opted to street park instead, which was must faster to find. I stood in line around 10:10am and was inside within 35 minutes. While waiting in line an employee with a cart came out and asked what we were there for and gave us the necessary forms to fill out. She wasn’t all smiles, but she was a lot more pleasant to deal with than other DMV employees I have come across. There was also two security guards outside and they were much more friendly.
Once inside it was fairly easy to find a seat, and I waited about 45 minutes for my ticket to be called. Once I got to the window, the employee was able to renew my license and do the name and address change very quickly. This employee wasn’t all smiles either, but she was not terrible or rude. Finally, I headed over to wait the very short line to take a picture and I was out by 11:45.
Total time to renew driver’s license, change my address, and change the last name on my driver’s license: 1 hour and 35 minutes. Not bad, not bad for a DMV.

DO NOT go to the Asian man at window #21. Not racist or anything, because I’m Asian myself. Looks like a new employee, had to look at his manual two to three times and back and forth to ask his supervisor. Basically we left thinking we needed to come back with a smog check to complete the paper work. Came back with the smog papers, and it turns out we didn’t even need it after all, this nice lady name Sheila working at window #6 had it straightened out. The other dude told us we needed to do all this other unnecessary s*** and sigh here, smog, etc. turns out none of that was needed. We could’ve gotten it done the first day if we had a different employee who knows wtf he’s doing. The second day was just a waste of time and money for the useless smog because it wouldn’t be valid for next year’s smog since our smog was up to date already. Window 21, Asian with black slick back hair around late 20’s to early 30’s. Didn’t catch his name. Saw him the second day across the room and lawd, he took like 20 min with a guy, walking back and forth asking his supervisor something. I hope that guy had the right info and not have to come back for nothing like us.

The guy at window 13 (big guy with a mustache) was the world’s biggest asshole. Was paying for an id and I simply asked do you take American Express? And he responded rudely «can you not read, there’s a huge sign that says debit only» and I was literally so close to going off, but I didn’t. He also was talking about hanging himself while I was at the counter to another employee and joked like it was funny. Lucky I didn’t ask to speak to the manager after such bad service. Will NEVER be coming back here.

Spent 5hrs a day before to get a CA DL and register my car. Still not done because of another signature was also needed and i also need to verify for car before giving me my plate. The review lady did a so gooooood of a job and «forgot» to tell me to do it while i was waiting for an hour for my turn. So today i am spending 2 more hours just to sit and wait for the plate. Oh the infamous California DMV i heard and now experienced.

My mind is BLOWN. Heck, my whole head is blown off:
Last month, with no time for an appointment due to a kaleidoscope of moving related details, I spent 4 hours at long beach DMV getting the car registered. Friday I discovered, to my dismay, I need a CA ID Now & have to do or all again.
Yes, I’m an idiot.
And reservations are only available 3 weeks in advance. Which I don’t have.
And now long beach DMV is closed for the year so all surrounding area branches are maxed out, right?
I came yesterday and left in despair because I had a three hour window and I could tell that was not gonna cut it. So I returned today when I have alllllll day.
Well, these people at this branch were ready for me.
I arrived 10 min before 8 am opening, found the line wrapped around the building and steeled myself for the ordeal. Especially when I discovered my headphones died…
And the the line started moving. And Kept Moving! I got a number, had my documents checked, corrected (YOU CAN HAVE NO MISTAKES ON YOUR APPLICATION. NO CROSSED OUT LETTERS OR DATES. NOTHING), sat for 10 minutes until my number was called, paid my money, got fingerprinted and photographed and was out of there in an hour.
I’m stunned and impressed.
CA civil service workers, I take back all of the UN kind things I said about you in Long Beach. I might even have «faith in the system,» a speck, because of this.
Just for a moment, I am not resenting the incessant, powerful suction of this state’s insane tax structure.
Also, the security guard are really nice guys who go out of their way to be helpful. What planet is this?
Oh. The bathroom report. There are several. They work & are jacked up but clean. You won’t want to hang out on there.

I’m back again… ****appointment only****
Came back to this DMV to take the Drivers exam on the computer, so I can get a Cali Drivers license, since I had an out of state drivers license.
We made an appointment for two people. So we get up to the appointment window, and I see that rude gentleman that I had encountered with my last visit. Smh!!! He is never nice or pleasant. He is like do you have an appointment? Yes, told him my last name. I don’t see it he stated. Can you spell it for me? Spelt it two times for him. Uggh!
Than my other half tells him she has an appointment as well. He tells her, I don’t see your name on the list. She brought her conformation number. Lucky thing. He mumbled something under his breath. He is just rude, and he should not be working there. His customer service sucks.
Other than that. Filled out the forms and got a number. Called to window #5. The lady that helped me was so friendly and nice and pleasant. That rude guy should learn some tips from her. I’m really glad she helped me out. She’s super cool. The whole process was pretty fast. It was $ 33 just to get a Cali Drivers license. Damn.
She gave me an eye exam. Pretty easy. Went to the next line to take my pix, then over to take my exam on the computer. In and out in like an hr or so. After you pass your exam on the computer, they give you a temp driver license that is a piece of paper with DMV on it with your name on it. Your license should come in the mail in 2 – 3 weeks.
My experience at this DMV was good minus that grouchy guy who works there. Don’t forget to make an ********appointment****** it is just faster. I hope this helped…

My agent was super nice and friendly. How come everything is so expensive but the computers are always going down? Lol.

Driving Test… When you schedule a driving test appointment at this location be prepared to wait. Just because you appointment time is at 9am, for example, doesn’t mean you will be driving shortly after. Arrive on time because they only give you 15 minutes if your late. Once you check in at window #30, you then drive your car and get in line outside. My appointment was at 9am, but I didn’t take the actual drive test for at least one hour.
If you schedule a driving test at this location, try not to schedule a weekday test in the after noon time slot, because there is a lot of pedestrian traffic that directly interferes with the driving test.

Such a stupid dmv! It is 105 degrees outside and they reached their «maximum capicity» and they expect the family and friends to stay outside while the person with the application is only allowed in. What kind of bs is that. Stupid system with rude ass people working here! Will never come back to this location.

If there is hell this place takes the title. In line since 7am but appreantley they changed there hours to 8am now. Okay so 1 hour wait but then a employee comes up and states that they actually open at 9 on wednesdays, how are we suppose to know that and how. There doors indicate opens at 8 am but
wont change the signs.
They never have parking available, and there processing times are horrible. I do everything online but to renew a lic you have to come in. I usually dont do bad reveiws but this place takes the cake.

My battery died while sitting in line for the behind the wheel test, and I had to push my car out of the test zone without the help of anyone except for my dad. We bought a brand new battery from AAA and I walked in and explained my situation, and was able to retest the same day (yes that was a miracle in itself), but was paired with a very special driving examiner. She would consistently put me down while taking the test to discourage me, and said that my dip speed was too fast (I was going 2 mph). That’s all normal I’d suppose, but by the end of a full exam filled with loud «ughhh…» and «oh mh GOSH!» passive aggressive exclamations from my instructor, I was chewed out for at least 5 minutes straight after the exam. The statements included:
«You are going to cause an accident.» (no follow up «unless _​_​_​», just that…)
«I never want to see your face again here when a cop is taking your license away from you in the future.» (I could say the same to her)
Etc…
Overall… I got an 86, how brutally ironic. The ONLY way I knew that I had passed was that she said «go to window 30»

We all avoid the DMV like the plague.
No one likes coming to the DMV, especially to this particular location. This is probably the worst location that has ever existed.
Aside from the small parking lot, old building and overcrowding, the employees I have had to deal with have been extremely unpleasent. I’m sure it may not be the best job but at least put in effort to make the visit more pleasent. Again, no one wants to be here.
My suggestion is to make an appointment. Yes, sometimes it can take weeks or even months for an appointment date but it can save hours at the DMV.
With my last appointment I spent 1 hour at the DMV, which most were spent looking for parking in the lot, but 1 hour was much better than the 6 hour wait that was posted on their DMV computer.
If an appt isnt an option, try a different location but do try to avoid coming here.

This is my first time here.
I came there today at 2:30pm to change the address on my DL. Got the form, fill it. I made a mistake on the form and would like to get the new one. I came to the tall lady at front desk and asked her 4 times: «Can I get the new form of this, please?» but she DID NOT answer me even once. When I asked 4^th time, she turned on me and spoke with a very rude voice «okie, okie, I heard you, I heard you». You heard me, why didn’t you answer me? Is it because you are a government officer and you have right to treat us like that?
She deserves 1 star or lower.
Disappointed.

A little over a month and a half ago I received that letter from the DMV that no one looks forward to, saying I couldn’t renew my license over the internets this time around and had to come in for a vision test and new picture. Booooo I thought, since no one ever relishes any time spent at the DMV. I remember that they take appointments so I go to their website and schedule an appt for Dec 15^th (yesterday) at 3:30pm.
I get there early and check in at 3:05pm. There is even a separate/​shorter line for those with scheduled appts, so I was able to get through that first hurdle pretty easily. The woman assisting me was very curt and barely looked at me. In fact, when she was answering a couple questions I had, she turned her head away from me to look elsewhere which made it difficult to hear. I came in not expecting great customer service, so I shrugged it off.
Next I had to fill out this form and when completed, get back in the appointments line to turn it in and receive my number. I took a seat and waited for my number to be called. I fully expected it to be a while, but to my surprise I was called in less than 10 mins! Got to the desk I was assigned to and was met by DMV employee, Edward. From the start he was friendly, courteous, and helpful. I asked if there was a way he could tell me if my address change went through since I did it online, and he checked for me without any hesitation. He was great and pleasant for the entire transaction. All that was left was for me to wait in a short line to get my picture taken. Only one person was ahead of me so I completed everything at the DMV in just a half hour total.
I wasn’t looking forward to this appt, but after my hassle-​free experience, and positive interaction with Edward (you were awesome, DMV man!) I left with probably the best experience I’ve ever had at a DMV office.
Tip: Be sure to schedule an appt as that cuts down the waiting time considerably!