HPK Property Management

Ive been living in this place for a few years and out of no where i get a 60 day notice to move out with no reason whats so ever. They just want to move in new tenants and charge more. This place sucks.

I wish I could give them ZERO stars, but I can’t. We had the unfortunate time of having to rent from them for many years. Action mgt was much better and that’s who the original company was, but HPK took over and it was down hill from there. We had lived in the home for over 10 years and HPK was the worst we’ve seen. My girlfriend has some rentals and we can say for sure HPK does not care about the properties they rent or the tenants They don’t do repairs and they don’t care unless it violates a housing code. This is my first negative review I have had to write, but I feel so inclined to do so. The problem starts with John Mcgoff, he’s the main crook. He won’t return calls for repairs or issues. We had mold, a leak, heat that didn’t work and we wrote several certified letters, called and emailed; with no response about fixing them. John is RUDE and so is most of his staff. It’s hard enough working with management companies, but John is a natural at being a jerk. They would also stop by without proper notice, another state violation, but that didn’t stop them. When we moved out, they told us what needed cleaning, we did that and they still took some of the deposit. I tried to call and follow up for an explanation, oddly enough, John didn’t return any calls. He’s good at never returning calls.
It all came to a head when we had to take them to court for illegal charges and fee’s. At first, I tried to talk with John, to talk some sense into his clueless mind. When that didn’t work, I had to lawyer up, then all of a sudden… they were willing to admit they were wrong and removed the charges. This was the last straw. We no longer use HPK and I would advise any renters or owners to stay away from them. Your home will not be taken care of and renters will not be taken care off. You cannot find a more UNPROFESSIONAL property management company around. I guarantee it.
Their ratings on here speak for themselves. They are TERRIBLE!!!
You’ve been warned…

One of the worst property management companies in town. Went to see a house they have for rent in Lakewood and it is a wreck. As I drove into the neighborhood, my expectation was high as I saw well taken care of homes in the Lakewood Estates Area. As I arrived at the home there was nothing but trash in the backyard, a broken fence, and peeling paint. Their rental add says that this house is ready to be moved in. You couldn’t pay me to move into that house. I feel bad for the neighbors that have to look at this place.

The most unprofessional rental service I have ever dealt with, and by looking at the reviews it seems like I’m not alone. I made an appointment to see two rentals and confirmed it like 45 minutes before and when I got there no one was there. I waited 15 minutes before calling to see what was going on and they said they didn’t have any record of the appointment. My drive to get there was forty minutes too. They rescheduled for today and when I called to confirm they said it was already rented!!! They are the most unprofessional people I have ever dealt with. I don’t understand how an entire company can be so incompetent. Chris is absolutely awful and didn’t pass on any information, and Sean made an appointment for today and apparently its already rented! Please HPK, turn yourself into a decent company that actually helps people.

BEWARE. This Company throws you out with no good reason except to raise the rent for the next tenant. Said they put a notice to Vacate on the door. They lied. This company hires rude employees, Chirs that is you. Had to go to court because they didn’t give proper notice timely and they lied about it.

From the maintenance team of Mr. Carlos, Mr. Miguel and Mr. Christopher, to the accountant manager Ms. Glenda; each provide politeness, professionalism and meticulouty in their specialty-​this is refreshing.

Hpk provided me with a great property that was clean and very nice. Unfortunately I needed to move prior to my agreed upon move out date and they were VERY accommodating. They were very friendly and re-​rented my place for me so I didn’t have to pay any extra. They didn’t have to do it and I don’t know of any other management company that would have. That helped me out in a big way. I would definitely rent from them again.

Disgusting. Went in to the office to speak about a concern (This company REFUSES to give receipts when you pay your rent). A man came out from the back and introduced himself by saying, «I’m the owner. What do you want?» Rude! Last month I asked the woman at the desk for a rent receipt and she said, «we don’t give them out anymore because we used to find them all over our parking lot». It’s one thing to not require a person to take their receipt, but to refuse someone who is asking for one is irresponsible of any company. I can’t name one other company that refuses to give receipts, especially after $ 1000+ is paid. Let’s put aside that the property is continually unkept, children run wild screaming in the parking lot/​driveways in front of cars every day/​evening, has no outgoing mail box (need to drive to the post office if you have a letter to send out), and refuses to enforce their «no smoking» policy. As if these aren’t enough, the owner is aggressive, rude, and disrespectful. He easily gives off the «I don’t give a **** about you or what you want. I’m the owner and I do whatever I want. Deal with it» attitude.
Pros:
1) Linda is very caring and kind
2) ?
Cons:
1) Gave 3 weeks notice before move-​in date, apartment was still not cleaned/​fixed
2) Was promised amenities which were never delivered
3) No out-​going mail box. Driving to the post office to send out mail isn’t fun
4) No Smoking policy is not enforced.
5) Kids play in the parking lot/​street even after dark Daily (unsafe for drivers!)
6) Solicitors come to my door twice every week
7) NO RENT RECEIPT. Better hope they never misplace your rent check
8) Rent has to be driven 10 – 15 minutes away to be dropped off (unless you trust usps)
9) Kids consistently outside loud and unsupervised even late at night and leave piles of trash everywhere they go
10) Laundry room has had a broken washing machine for over a year.
11) HPK Owner is beyond rude and disrespectful.
12) Kids play around and ON cars in the parking lot.
13) No gas BBQs allowed. Charcoal BBQs put out thick smoke and all windows need to be shut when neighbors are BBQing.
14) Heaps more, but tired of typing.
15) They will absolutely lie and cheat you on your deposit. We moved to an apartment that was not ready for move in. Disgustingly dirty with promises unkept (even though we had 2 – 3 weeks before we moved in) and they had the nerve to cheat us out of our deposit. We never broke anything or ruined anything or stained anything. What a joke. We even documented everything at move in. But, they conveniently lost it/didn’t count it.
Don’t do it.

I rarely write reviews and I hate giving poor ones at that. However, this is one that justifies the poorest of marks. When evaluating an apartment, appointments were made at a time when there was nothing scheduled for the… It was a 10am appointment yesterday. We had to call them an hour before the appointment to remind them of the appointment. At 10am, well… you guessed it, no one showed. They then claimed that it was on the calendar for 11am. Huh?
I think the business has failed to realize that people also run a business. Even if that wasn’t true, I make appointments with doctors, dentist, tax preparers, insurance people and they always call prior to confirm. This is the first time in my 40+ years in existence that I had to call a business to confirm their business so that I can do business with them. And then they no showed.
Here’s the kicker, we arrive back at 11 only to find two more groups of individuals vying for the same unit. Fortunately, after they heard what happened to us, each left as quickly as they arrived. The man (kid) who showed the place was a Germanic/​Robotic person who could have cared less for being there; let alone show any empathy. All three groups realized that if this was the kind of service and result we are getting while trying to look at the place, can you imagine the service we get while renting (heaven forbid if there’s a plumbing issue or even worse a dispute over rent and deposit).
The bottom line is that for prospective renters, I would avoid doing business with this organization. The good news is that you’re in Long Beach and there’s a to if rental competition out there that you won’t miss doing business with them. Finally, you investors out there who place their money on income property, I would hope you get the sense of not reaching out to them; to think about having them manage your million + dollar 8-​plex. You folks out there can find much better property management companies.

Five stars to HPK for keeping our properties up to code, clean and rented. So confident in the HPK crew that we hired their construction company Pratt Construction to make many repairs to the home and extend and rebuild a new red wood deck at our home on a golf course in L.B. Every aspect of the work was superior. The scheduling, workmanship, and employee cooperation superior. An added plus was the daily clean up of the work area. Thank you Supervisor J.P. and your men. Enjoyed all of you.

I am very disappointed at HPK. I recently received my deposit and noticed they deducted a rent day. I called assuming it was a mistake and they claim I left the property a day late from the actual day I left. On the day I left the property I dropped off the keys through the front office door as I was previously instructed to do so. I was told that as long as the keys were dropped off before midnight I wouldn’t be charged any extra fees. I dropped off the keys around 5:30 pm! I informed HPK they can verify I dropped off keys through the office camera… they responded that the camera doesn’t work. I am very disappointed at their dishonesty. I wonder if this is a strategy they use to steal money from clients?

Considering the terrible reviews I read, I was pretty nervous about getting my security deposit back. I was surprised when I received it in full, the only time this has ever happened. I think it’s because I documented in photos and in words and wrote a rather assertive letter stating such, and how I expected my deposit back. It could have also been because my unit was not cleaned, professionally or otherwise, when I moved in.
Pluses are really cheap rent. I had a big 1 BR in Belmont Shore for $ 900. Nothing really broke while I was there, also a first. Usually there are problems with the plumbing and lighting, but I did not experience any of that.
Cons: Staff was rather rude and did not address my concern at all when I had a termite infestation. One day I opened up my bathroom door and they were swarming out of the tub drain. I immediately called up, more out of concern for the damage they might due to the apartment, and was told «Yeah, we know, we are sending someone out.» The person never showed up and when I called again, they said this person had been out and the management was working on it. As far as I know, no one came out, and the termites got bored and went back where they came from.
I think «Meh» about covers my experience. They didn’t try to screw me, but they didn’t do much at all.

We hired John Mcgoff and the HPK team to assist our HOA. Their staff is rude and have done little to show that they have our best interests in mind.
Most recently, we requested that John gather a couple of quotes to fix our intercom system. He came back with (which according to him was the lowest bid) a quote for $ 1,650.00 to repair our existing intercom and about $ 2,300.00 for a new system. After some very brief research and gathering the quotes myself, we were able to repair the intercom for $ 502.00.
This is only one example of the overpriced bids we’ve received from HPK, I’m personally starting to believe they’re increasing the bids in order to take more than their fair share. It works like this: Contractor bid = $ 1.00 then HPK presents the bid at $ 3.00 (instead of a fair $ 1.50 or $ 2.00) to the HOA. The work gets done. HPK pays the contractor his $ 1.00 and pockets $ 2.00 for «facilitation.» …Shame on you HPK.
Additionally, John has been increasingly rude and condescending to a few of our homeowners; even going so far as trying to restrict a homeowner’s voting rights by quoting a false CC&R rule. I’d highly recommend you not use HPK Property Management or JK Pratt Construction (John’s other business).
Apparently, I’m not the only one who feels this way. See another 12 reviews here:
What ever happened to honest, quality service?
James Walters