Quest Diagnostics

Wow, I am here now and what a disgrace. The receptionist is SO RUDE!!! I asked her a question and she completely ignored me. Looking at me with a blank stare the whole time I was talking then rolling her eyes and turning her back to me. I can’t believe this woman can keep a job. Patients should not be treated with this type of blatant disrespect and disregard. This woman is despicable and her attitude is disgusting! I hope someone who cares about the quality of care they are providing at this location will take action in rectifying the problem at the front desk!

The receptionist this morning was very rude. She should be fired. Not only was she rude and disrespectful to elderly patients, she was completely devoid of compassion for every person that came in during the 45 minutes I witnessed her interactions. She was generally obnoxious in every way.
The facility should put someone kind and caring at the face of their office.

Only reason I’m giving this place a 2 is the decent atmosphere and the sweet lady on the left. The other lady on the right, the large women. Just has a bad attitude I watched her be so dismissive and mean to a customer who given the wrong information. I was told they only do walk in for x rays then I get here and they ask do I have an appointment. So now I have to wait 45 mins to an 1 hour and a half smh

Came twice ! Because the first time wasn’t enough :) They gave me a couple of personal tests and they lost my test the first time around. So had to come back the second time to try and get it all sorted out and done again! Second time they got it right but come on. really? How was the first incident possible? Anyways. won’t be a third time since ill be staying away from here!

I took my son there for a blood test, they use 2 needle on my son and can’t get, after few try they able to get 1 bottle, I call back later for the result and they lost that bottle. I AM NOT GOING BACK THERE ANYMORE.

I needed a few blood tests that my Dr had ordered and I just decided to walk in on a Wednesday afternoon. I had to be fasting for the 12hrs prior to my draw and there was one person in the waiting room when I walked in. I gave them my forms and ins card and waited about 5minutes before my name was called. Usually the techs use a baby needle on me because even with my arm tied off its difficult to see any veins. This time she tied of my arm, had me squeeze some vials, popped the needle in, filled up 4vials, took the needle out and I was done.
This was, by far, the quickest, most painless needle situation I’ve ever had. She verified my name on each vial and I was good to go. Unfortunately I don’t remember the techs name but she was a tiny Asian woman who was very polite and good at what she was doing. I wish it was always this easy.

This place is nice & clean. They recently move from the old place to this new one. It is a lot better & cleaner. The ladies that drew blood are also really nice and friendly as well.

I come once a year Per. Doctors order. I hate blood suckers, but this place is different. They are always friendly and professional. I went in today for my annual blood test and was out in under 20min. Oh and they did move, they are now on suite 305. Take the elevator or stairs to the 3^rd floor and they are to your right. The best time to come is in the mornings. Specially if your fasting! They are open from 8am-4:30pm. oh & I love it that they take walk-​ins.

I cannot reach anybody at this facility to see if my lab order has been received from my Dr’s office, I just get the runaround automated phone system no matter which number I call. I also need a price before I have anything done since my insurance is terrible, but I cant reach anybody for that either. I emailed customer service 2 days ago with those questions and never received any reply. Super inconvenient. I’ll be going to Labcorp from now on.

One star for most of my pretty painless prenatal draws. No other stars for their lack of communication regarding the process for the 3 hour glucose test. Phlebotomist claims she told me that there were three draws at every hour to b done. The only time mentioned to me was by the receptionist and that was at the 3 hour mark. Drank 100 grams of sugar for nothing, fasted for over 12 hours and wasted my time cause they ended up canceling. They told me to not leave the building and I was in the building still but at the diagnostic office downstairs getting my fetal ultrasound disc. By the time they contacted me, they had already decided to cancel. Y not contact me when they needed the blood initially??? THEN my doc office told me they ran out of vials, so it was all a waste of time anyways.

I have not been here in a long time. The last time I was here it was a painless experience. This time not so much. I didn’t make an appointment and just walked in. Figured I was already in the building — why not? Ugh! Was there for over an hour to have my blood drawn. The receptionist was slightly entertaining in a snarky way. Others in the waiting room didn’t seem to appreciate her though. She was short with everyone who walked in and rolled her eyes every time the phone rang and the caller had a question. The phlebotimists are great though. Pleasant and painless. They were constantly waiting on the receptionist to get the patient information input though. Will make an appointment next time for sure!