The UPS Store

I came to this location to drop off a package. The gentleman behind the counter was very friendly. He printed my receipt and I was on my way! Great service!

Very friendly service. The clerk Ilde was very helpful and courteous. I come here a lot and never had any problems.

Been going here for 2 years and I’m supper glad that they are under new management! Awesome costumer service, fast delivery and polite workers, read all the reviews and I couldn’t agree more about the negative reviews but I’m happy that there under new management!

I don’t know what everyone is talking about? I always go to this UPS store and the owner is always friendly to me and to his other customers! Maybe a cultural difference makes people think he’s being rude? I have nothing bad to say… went in on Monday of this week.

They’re only getting 3 stars because I was in and out quick & the young lady that helped me wasn’t rude, I’m giving them 3 stars because they charged me .50 to tape my box, what the hell? What happened to good service they’re already making money on the shipment!!!

If only I could have given this location zero stars!!! These people are so rude, they don’t care about anyone. They have no manners! Especially the notary lady named Kathy, she is a incompetent person that should not be able to notarized. Let me add that she wouldn’t take my passport as a legal document, she wanted my drivers license… Are you serious lady you are pathetic!!!

Customer service at this location is horrible. Owner speaks down to customers. Drive the extra mileage. I rarely place a Unilocal review and this place deserves less than a 1 star

Terrible store! Tells me they have no regular shipping envelopes to send my papers standard mail. But they just happen to have next day envelopes that would cost me 70 dollars to do so. Hmmmm… What a coincidence! Maybe you should get your store squared away since your main priority in life is shipping and receiving, maybe just maybe you should have envelopes for everything. But hey that’s just me and my crazy common sense thinking. I know most people now days run off of something completely different. Terrible place. Don’t waste your time.

UPS sucks. I already told the dispatch their guy is going to the wrong address and leaves notices in my neighbor’s house. They messed up my packages. And now they are asking me to pay $ 5 extra for me to pick up at their store. Unbelievable. US Postal service is better and I cant believe these guys are still in business

Called this place & the manager is so rude! I called for an estimate on shipping a package because I got $ 61 from another location and his reply was «well why can’t you just ship it from there? «Obviously he does NOT have any customer service skills & doesn’t make much business even over the phone.

The owner is VERY rude and condescending.
I went in to ship a portrait drawing for a client and he started arguing with me that the artwork was replaceable because it can be done again and not to mark «irreplaceable» on the package.
He then out right refused to let me see the package being packed. I was concerned about it being water proof I just wanted to see it being sealed before I leave. He started lecturing me that I need to trust him as a professional. It’s close to my home but I’m never going back to that store. I left feeling really shitty.

Waow went in today with my sister to drop off a book rental and the owner of the store told my sister that he couldnt accept her book because it was homewrapped. It was nicely wrapped in shipping paper so their was no way it would unravel. He then told my sister he couldnt accept it because the shipping label would come off and it would get lost. We ship our books like that all the time so we didn’t understand. He then thew the book back at her through the table and we left. First and last time we go here. He didnt even make an effort to help us out at least with table. We then went to the UPS store on lakewood and Del amo and they were super nice and helped us out so much. I would also recommend going to «The Happy Mailbox» on paramount and summerset. They are always helpful there as well!

The manager was very rude. They charge a fee to use your credit card and is probably the only UPS store I’ve used that does not give a discount for AAA members. It seems to me it’s more about quantity than quality of service for them. The manager rang me up didn’t even box what I paid for as he was onto the next customer, very rude. I had to stay to make sure my package left with the UPS guy in a box. Will NEVER come here again.

Do not use this location the manager is rude and does not know how to talk to people.
I went in to drop off 21 packages
And he stated he couldn’t scan and give me a receipt to just leave them on the floor. And if we had questions to call ups.
I told him we need proof that we left these here. The manager said oh well and of you have an issue call ups.
Never ever use this location!!!
Unless you don’t care about being treated right and your packages handled right.

This UPS store is very close to my home. There were three employees when I went in to return my Samsung Tablet to the Samsung Repair Department. There was a young guy, a woman and a tall older man.
The tall older man assisted me with my return. He scanned my label and I informed him that I wanted to buy a box to ship the tablet in. He charged me a total of $ 7.47 for the box and a service fee because I used a debit card. He then took the box that my tablet was in and threw it on a table in a room that is located behind the counter that is visible because of the large door way. The box opened and the papers in the box flew out. I informed the man that I was not happy with his handling of my item and that I wanted to wrap it myself. He then informed me that he couldn’t give it back to me because he had already checked it in and he would have to charge me for tape. Which doesn’t make sense because he was going to have to use tape anyways? He then started yelling at me in front of everyone in the store.
This is what he yelled at me «LADY WHAT’S YOUR PROBLEM! THIS IS ONLY A TWO HUNDRED DOLLAR ITEM! YOU ARE DEALING WITH A MULTI MILLION DOLLAR ORGANIZATION!!!»
I was fuming. I told him that I didn’t appreciate the way he was handling my package and the way he was speaking to me.
I went back to my car and then went back into the store to retrieve my package. The older man refused to give me back my package and was so rude. The young man and woman also working behind the counter were very apologetic. I informed both of them that I didn’t appreciate the older man’s treatment of me or the manner in which he was handling my package. I was not happy with the older man’s customer service.
I informed the young man and woman that I would be filing a complaint with the UPS Corporate Office. (Which I did this morning)
I will never go back to this UPS Store again and I give a rating of ZERO for the older man’s RUDE AND OBNOXIOUS customer service.

Needing to return a pair of baseball cleats to
, I looked for a UPS store nearby to drop off my package. I located a store here on Unilocal!and decided to read a few reviews first. After reading them I was a bit hesitant to use their services due to customer complaints but decided to do so based on location and the time of day.
I entered the store thinking about the bad reviews that I had read and thought to myself, OK let’s see how this goes! The gentleman greeted me and I explained to him that I had a package to return, he proceeded to process my package and in a matter of seconds handed me a receipt. NO attitude or anything negative whatsoever!!!
Now I can only speak from my own experience… but if you go through life basing your decisions on other people’s reviews, like I almost did, you might actually miss out on good service, food or place to visit!!! Be prepared when shipping your packages OR be prepared to spend on Shipping Services/​Supplies, it is a BUSINESS after all. And remember to treat others as you wish to be treated! #AttitudeIsEverything
–DeejayLee

So based on the reviews, the owner might suck but at least he (or someone else) had the good sense to hire Sheryl (hope I spelled that right). Went in today with my dad. She gave us a price estimate on our packages. We came back a couple hours later with them and she was extremely cordial. There was a man cursing on the phone outside but she remained calm. There was a woman on the phone with the company that was supposed to ship her something and she put them on speaker for Sheryl to talk to. She helped two men who only spoke Spanish with their copies even though she didn’t really speak Spanish (and even joked with them!) She made nice small talk with me and my father. I’ve never had such a pleasant time shipping packages. She should be the supervisor/​manager/​owner of this place. Will definitely come back when she’s around!

Today was my second time in this store and will be my last! I was charged for a box twice the size I needed and was told they’d pack it later. I guess this was suppose to be acceptable because they were a little busy. The customer service was equally bad both times! Won’t be back!

BEST UPS STORE EVER! Most genuine and kind people. I HIGHLY doubt they are scammers, and I know a scammer when I see one. Anytime I have something to ship, I will go out of my way to come to this store. Thank you for always being so kind to me, we need more people like these in this world.

I have rented a mailbox here for almost 4 years now. I have to say that these have the be the NICEST most HONEST folks I have ever met. They are always so courteous and professional. They send email notifications every time I receive a package which is GREAT. They always go out of their way to make their customers happy.
I trust them with my most important mail and packages. I will continue to have my stuff sent here even if I move away from the area. That’s just how much I appreciate their customer service.