U.S. Bank

Poor customer service at this branch. Lots of issues with my account and my husbands. Errors due to bankers incompetence. Switching banks is a hassle so we decided to stick it out, however I recently needed some over draft fees reversed as a one time courtesy which most banks will do once a year. I was told I need to speak to Jorge the branch manager. I left messages but he never bothered to return them. I finally got help from the assistant manager who then said they could not reverse any charges since they had once this year already. Even after pointing out the charges previously reversed were due to THEIR error! Needless to say I will be taking my business elsewhere. And so will my husband, my sister, brother, mother in law, son, and daughter in law! I would rather go through the inconvenience of changing banks than stay with a bank that does not value its customers!

smaller parking lot and standard service.

GREAT customer service. I didn’t have to wait long. The staff is knowledgeable and happy!

This is the worst bank I have ever dealt with. The first thing they screwed up was the signature cards, only putting 1 of 3 people on the account. It took this branch 3 months to fix their error. They are burdened with stupid rules and the manager cannot do anything without getting on the phone for 30 minutes to ask what to do. Don’t waste your time with this bank, go somewhere else.

I LOVE this national bank. I have grown up with this branch in particular. I found them shortly after I started working in High School and had been screwed over by BofA one too many times. B of A is awful. I was smart enough back then to leave BofA, find this branch before it was US Bank, and before they were Cal National, back when they were Fidelity Federal. I am loyal as long as a bank treats me right. Why does anyone bank with BofA anyway? $ 5 monthly ATM use fee? WTHELL? I suppose some people are masochistic and enjoy being abused, mistreated, and taken for granted. Not I!!! So, as I was saying, US Bank is a good bank. When I started to do all of my banking at this branch, they offered options for a student just starting out… a truly free checking. Now US Bank does require direct deposit to waive the minimum fee, but it’s reasonable. I do miss the old Cal National/​Fidelity Federal feel, but some branches like this one has stayed in tact with the same people giving GREAT Customer Service. Yes, America, customer service does matter. In this day of fiscal difficulty, and bank mismanagement, we don’t need a bank to charge us to store money with them. In fact, at another branch (Burbank) yesterday, I walked in and the teller noticed I could qualify for a free upgrade in services and better cash back percentages. So, I highly recommend this chain.
***Sorry to my fans for the multiple reviews of this bank. I want people to know where these branches are and give credit to the multiple ones that serve my business’s financial needs. It’s fitting that I end with the bank branch where I began. Thanks for hanging in there!