Al’s RV

Al’s I-​5 RV in Bellingham, what a rip-​off!
I have to blame myself for not doing the homework on this place.
My motorhome went in for an inverter repair. Long story short… the inverter was replaced, went home and plugged the motorhome into shore power and instantly fried the microwave, DVD and I still don’t know what else. The problem appeared to be faulty inverter wiring. Do you think they might have plugged it in and checked things out before I picked it up? Assuming that they would look after me I brought the rig back and left it with them for repair. A week and a half later I arrived to pick up the motorhome and was told by Vic Grass that I needed to pay the bills before he would release the motorhome. WHAT? Was it my fault they installed a faulty part? To get my motorhome out of that facility I paid under protest and am now dealing with getting reimbursed. I have paid for a DVD player that is not in my possession and was told by Vic that I will be charged to install it when I come to pick it up. I was also charged for service I did not request. I feel there was a lot of overcharging and he assumes no responsibility for damage done to my motorhome by a part that they installed. I was also made to pay for all parts before they were ordered.
The «local, family operated, friendly business» is currently owned by Vic Grass.
I was told by Cindy they are set to retire in the near future.
Vic Grass turns out to be an unreasonable man that should have left the RV business many years ago. His «mission statement» is exactly the opposite of his goal.
The outside repair on the microwave was padded by $ 40.00. 10 days later the DVD player was picked up. I paid $ 284.00 for a new one, it ended up being USED. Online I found 3 new players (my model including speakers and remote in a box) for less than $ 284.00.
The inverter was made by Xantrex a company that went above and beyond to help us out. I can not say enough about the service we have received from them. We have discussed the overcharging, tax on tax and other questionable charges with them. They are behind us unlike Vic Grass. At this time there are still some unresolved issues!
Enjoy your retirement Vic, it will give you lots of time to think about all the people you ripped off over the years!