Enterprise Rent-A-Car

shout out for Leo. great service. quick, painless and professional. I also appreciate the convenience. the counter is in the terminal and the cars are across the street.

Good cars, easy paperwork, convenient. My only issue is that they often have only one person manning the rental desk at the airport and when a plane comes in the line gets long and the wait can be 15 minutes or more to get your car. Also, the rental car lot is quite a walk from the rental desk, but that’s true for all the car rental companies at Bellingham airport. However, the Enterprise desk is the furthest from the Enterprise car lot.

Always great service and many times they upgrade me, thanks

Never Again.
Reserved a toddler booster seat and when I went to pick up my car the agent behind the counter didn’t have any. Didn’t have any suggestions other than «go and buy one and I’ll reimburse you when you turn the car in on Saturday». Not understanding that I COULDNT LEAVE WITHOUT MY CHILD IN A CARSEAT. Thankfully I had family nearby that could come by and drop off one for me to use. Even though he promised me he would be working on Saturday when I returned to handle the refund, he wasn’t. Thankfully I didn’t put any faith in him so I borrowed my family members carseat instead of buying one. Never again.

I hate giving negative reviews, and, if you look at my review history, I have not given a negative review on Unilocal before. However, I was extremely disappointed with the way this company handled my case, and it’s worth it to me to hold companies accountable. I will say that everyone was very kind when talking with me, but the kindness to action conversion was very poor.
I flew from LAX to Bellingham with Allegiant Airlines, and bought a package deal through Allegiant that included a rental car for one week (Sept 26 through Oct 3). When I arrived to the rental counter (I was renting from Alamo, but they share a counter and the same personnel as Enterprise), something strange had happened where my reservation had been imported at Sept 6^th rather than the 26^th, and the computer had registered me as a «no show.» The problem was that I had already paid in advance through Allegiant and so they couldn’t just have me rent a car from scratch because I would have been double charged. After a few phone calls, they decided to have me sign a contract for $ 0 simply so that I could waive optional insurance, etc. They took a copy of my credit card and driver’s license and told me that someone would call me to go over any additional charges before they charged my card (the booking through Allegiant did not included taxes, so I needed to pay taxes still).
No one called me, and I was not overly concerned because I was on vacation and figured they would call me when it came time to charge my card. A few days after I returned from my vacation, I discovered that my credit card had been charged for 346 dollars and some change. I was extremely angry, and I don’t tend to get angry at companies too easily. I called the same day I saw the charge hit to ask for a refund. The manager was not there, however, so they took my name and number and said he would call me back soon, probably later that day. He never called. I called back two days later and explained the situation again. This time he said he would try to call his manager right away and get me a call back within 30 minutes, but, at the very least, that I would get a call back that day. No one called. As I work 8:30 — 5:30, I don’t have a lot of time during the day to call, so I let it go. A full week after I made my first call, I called back a third time, quite irritated that the burden of this task was upon me to fulfill. The person I spoke with was very empathetic and also frustrated with his manager for not calling me back. He gave me the direct line to the main Enterprise office in Bellingham and told me I could call there and ask for the manager by name, which I did. The manager was familiar with my case and told me they were still waiting for a voucher from Allegiant. I told him that was fine, but that while they were waiting for the voucher from Allegiant, they should not have charged my card without my authorization. I was perfectly happy to wait patiently for things to be resolved on their end, but I should not be carrying balance on my credit card (and soon having to pay interest on it) in the meantime. I asked him to refund the money to my card and to call me when it was straightened out and I could authorize payment for whatever taxes I owed, and he agreed. I hung up thinking, «Okay, this wasn’t ideal, but at least I am getting what I need, and it happened the first time I got the manager on the phone… I think I can give a fairly balanced review on Unilocal,offering three stars — they really messed up and weren’t very responsive at first, but were very reasonable in the end.»
A few hours later I got a message on my cell phone from the manager saying (paraphrasing), «Hi Jonathan, I went ahead and refunded $ 300 to your card, but the rest is the amount of taxes you need to pay, so I didn’t refund that.» I couldn’t believe it. It’s not that I care about the money they kept — I knew I would have to pay taxes on the car. It’s the fact that I did not authorize this withholding of funds and he made this «executive» decision without consulting me, which was a different decision than what he had agreed to on the phone. Part of the initial promise was that someone would call me to go over the charges with me so that I could approve them before my card was charged.
Next time I fly to Bellingham — and I will often because my best friend recently moved there and it is a BEAUTIFUL city — I will go out of my way to avoid renting with Enterprise, or their affiliates Alamo and National. I do not want to do business with a company that says one thing and does another (multiple times) and does not respect my right to know about the payments I am making and give my consent before they are made.
They could have handled this situation much much differently, and I am very very disappointed in the choices made in how to handle my situation.

Agent was indifferent. Didn’t appreciate having to find the car «out there about 40 yards». Other than that, things were just ok. I shave had much better service from the Sea-​Tac office.
It doesn’t appear any of the rental car companies have an opportunity to provide good service.

The rates are always the best and the service is great. I got an upgrade and that was the bonus!
I always rent my cars from Enterprise in Bellingham.