Firestone Complete Auto Care

I came here for a simple battery change. I purchased the battery from Firestone. I don’t know how much batteries cost but I bought one and it was a lot of money but they estimated 45 mins and got it done in 15. Very friendly people there and I would go back if need be.

Nice Staff and good prices! Always very real with me about what’s wrong with my car.

I have been getting my oil and tires changed by Taylor for two years. I highly recommend him and this branch. They’ve always been very efficient and have taken great care of my car!

Had a friend agree to having her radiator hose changed because it felt «soft» conveniently they didn’t have the soft radiator hoses afterward. When I went with her to pick it up because I thought the charge of 350 dollars to change 2 radiator hoses was exhorbitant I asked about every charge. When the guy got to the two hoses that were 86 dollars he tried to tell me and even showed me that the price was the same price as NAPA sells them for. When I pulled out my cell phone and went to NAPA’s website the parts were only 34 dollars for the pair. Then he tried to explain it that they needed to make a profit off of the parts. I would not recommend anyone go here unless they want to be taken advantage of.

We were in town from Tacoma in a car we just purchased and the low pressure warning came on. On a Sunday they were the only tire shop open, they took a look at the car right away and checked out all the tires. I wish I had caught the name of the guy who helped us. Thank you for being so friendly and assisting us! Great customer service!

This is the best shop I have been to in Bellingham. I took my car to the VW dealership because my windshield wipers were making a funny noise and they couldn’t fix it. When I took my car to Firestone to see if they could figure what’s up with the windshield wipers, they were overly helpful and figured out the problem. Not only did they fix it, they were fast, friendly, and they even explained to me what was wrong with the wipers, in terms I could understand. Ever since then I take my car to Firestone for anything and everything. When I go in for a oil change they get it in and out in a jiffy. Great shop, great guys. Helpful and friendly.

First time getting an oil change in my new car and well ever on my own… Hmm how do I put this. Let’s just say I learned my lesson about going to a tire joint for an oil change on the last day of the month. Had just got done washing my car at the car wash (so I was cleaning the tires) I had no «bulge» in my front right tire especially nothing the size the older man showed me saying «you’ve got a bulge it’s not safe you need to replace that tire» I call a friend who is more knowledgeable about this kind of setting he tells me they did the apparently ‘common’ act of personally inflicting the bulge so that you’ll buy new tires. I was shocked and when I put my friend on the phone the older man soon gave the phone back refusing to talk to him (let’s face it; being defensive and rude and diverting a concern from a customer only means one thing) he went on to tell me he now realizes that he does not have a part he needs to even take my tire of and put on a spare… I drive a 06 passat not a spaceship there was an audi being worked on next to me I found it hard to believe they didn’t have what I needed to temporarily fix a problem they had allegedly caused (mechanics will never own up to something like this guys it’s just a lesson learned. and as frustrated as I was I went to discount tire for some honest answers they had the part I needed and fixed what needed to be fixed quick and for free so thanks to them for cleaning up this places mess…

Stay far, far away. Took my car in for routine maintenance and dealt with the consequences for months. The whole thing was handled unprofessionally by Firestone and I ended up paying three times (not to mention the time wasted) what I would’ve if I just took my car somewhere else.

Very kind very friendly. Always willing to look again, I had to take my car in a couple times but it was always worth it and I enjoyed the overall experience despite hitting my car in the first place…

Incompetent mechanics! I brought my 2002 Ford Ranger into the Bellingham Firestone because I needed a tune-​up and my truck was making some very loud belt or pulley noise. Firestone did the tune-​up and told me that the noise I was hearing was coming from a bad bearing on the tensioner pulley. Firestone also meticulously went through my truck and found hundreds of dollars of additional work that needed to be done. Within one week I had to reconnect two spark plug wires because they became loose and the the loud squeking pulley noise was back! I brought back my truck for a second time and was told the noise I was hearing was because Firestone had installed a bad pulley. Firestone replaced the bad pulley for free and after a «quality inspection» told me the noise was gone. I walked out of the Firestone lobby and started up my truck and the noise was very vibrant and just as loud as when I had brought it in to be repaired the first two times. Keep in mind, this was during Nov/​Dec While I’m working 60hrs a week and had very little time to make multiple trips to the mechanic for the same problem. So on my next day off I brought my truck into Firestone for the third time because of the same belt noise. On my third and last visit to Firestone of Bellingham I was told that the noise I was hearing was not the tensioner pulley that they replaced twice, this time they told me the noise was coming from my water pump. They wanted another $ 400 to replace my water pump and fix the noise coming from my truck. Now at this point I was already paying off a $ 1000.00 bill from the previous subpar work done to my truck and was not confident in the mechanics employed by this company. So, I replace the water pump myself. Even though FIrestone suggested the noise was coming from the water pump and tried to charge me $ 400 bucks to fix it, replacing it myself did not fix the noise coming from my truck and the water pump was not causing the problem. Was Firestone trying to rip me off or was it just incompetent work? Either one is not acceptable. I ended up taking my truck to a local mechanic and found out what the problem was. The noise was coming from my belt and pulleys because the mechanic at Firestone caked on a bunch of tire chalk around the pulleys of my truck trying to diagnose the problem and find where the noise was coming from the first time I brought my truck into them to have it repaired. So, I spent another $ 130 bucks to have my pulleys cleaned and have my belt replace at another mechanic in town. Overpriced, subpar work and subpar mechanics that can’t figure out how to fix a 2002 FORD RANGER!

I’m a little confused as to why people have mentioned receiving good service/​friendliness here.
I went in today for my scheduled oil change and after waiting for about ten minutes while the clerk at the counter was rude to the men in front of me, I was finally acknowledged.
I told the man at the counter that I had an appointment at 5:30 for an oil change. He replies, «No you don’t.» In a very condescending tone and then continued to go about other business. I showed him my confirmation email for my appointment and said I made the appointment the day before. He again dismissed me and said, «You don’t have an appointment, there’s no way I’m going to help you today.» I asked why and he went off on me about how he only had one employee working today and that he couldn’t fit in an oil change, despite the fact that there were two other employees unoccupied in the waiting room and I had a confirmed appointment. After listening to him speak down to me like I was inconveniencing him for showing up to my appointment, I took my business elsewhere.
I would have been fine missing out on my oil change today had he apologized or offered to make me another appointment. Instead he chose to be rude and condescending. He obviously had no knowledge of what customer service means.
I will never return here and wouldn’t recommend this place to anyone.

After my car stalled by the side of I-​5 near Bellingham, I called for tow truck service. The question was where to take the car to be serviced.
Since I was not familiar with auto shops nearby, I decided to go with a national auto shop since it was a Sunday afternoon. I wanted to make sure that the place that it was being towed to was open. Hence the decision to go with Firestone.
This location seems to be centrally located. Not familiar with the area, but that is the impression I got. It is near a Grocery Outlet branch, so you can go there while you wait for the car to be serviced. The waiting room is a bit droll, but they have a TV and coffee/​tea/​water here. Unfortunately, no wi-​fi.
Service was good, though a bit costly. They were able to find the root of the problem that caused my car to stall. Having fixed the problem, I was able to get back to Bellevue without issue. There was an issue with a car sensor that was not caught at the same time, but I was happy to not be stuck in Bellingham for the night.
Thanks to Firestone for saving the day.