PetSmart

Love the Petco store it’s self. Employees are very helpful. The Hopitial is wonderful. It’s very clean employees are very knowledgeable. However the grooming salon is in need of some improvement. They need to take another course in people skills. The employee that I spoke with on Ocotber 22,2015. In the am called my home to tell me I was late for my appointment. It was not schuleded till 8:30 am. She told me it was at 8am. She’s not accommodating at all. Just made the apt last week. The receptionist told me she can fit my two dogs in on the half hour mark. No communication skills at all. They never do a service on a half hour ?? Kept repeating. Very rude. She told me she had nothing for two weeks. I would not see that lady again. Why would I reschudle with her. I use to see Aubri shes great !! now she’s a groomer !! :(She was the best with our dogs. Very kind person. It’s to bad I don’t feel compfortable leaving my dogs with such ignorant people. I Never had an issue before with the other girls just this one today. I Never will go hear again it’s not a very inviting place or a good atmosphere for animals with rude employees. So I’m heading somewhere else. Went to a small business down the st and she could fit me in within an hour. Now that’s what I call customer service. Thank you petsmart now I have a great place to take my dogs too. Petsmart is to big of a chain !! No reccomendations hear! Thumbs down

Very disappointing. I was shopping at the new Hudson store to get dog food, treats, and a clearance toy. I found nothing in clearance, and since my phone died. I thought, why not charge it and stop at the Bellingham location on the way home, so I can use my $ 3 off coupon and get a clearance toy for the dog. So I came here. First off, I live closer to the Westwood & Walpole PetSmart stores, so I frequent them more often. This store is SO much older and dirtier than Hudson, and my nearby stores. The store was designed in a less effective way, that made me annoyed. They DID have a GREAT clearance section, which I found a great dog toy for only $ 2.97, which is why they get 2 stars. Otherwise, really disappointed. Got to the checkout register and noticed the Greenie treats I bought for the dog were ringing in at $.99, when the sign read $.69. I showed the cashier, who was friendly by the way, and she called up Joe, the manager, who was INCREDIBLY RUDE! I told him, that by state law (yes this includes pet stores), when a grocery item (which includes anything edible, household cleaner, paper products, or pet food or supply) rings in higher than the advertsied price, the customer gets one for free (want more info:
). He told me that is a store policy not a state law. Incorrect. First, he flat out told me I was wrong, when I am really right. That is not good customer service. A good manager would have honored this incident, like they do in the Walpole Petsmart (yes, I have gotten something free at the Walpole location).
After my visit, I called, and spoke with Lynn, another manager. She was very sorry and offered me a free one during my next visit. +1 star. Good customer service on Lynn’s end, bad customer service on Joe’s end. After this transaction, I will be ONLY shopping in the Bellingham Petsmart when Lynn is there, otherwise go to Walpole! That store is ridiculously better and they have all their policies posted which is 5-​star worthy.

I take my 3 dogs here for grooming. EXCELLENT! Kaylee grooms them, and they love her. 2 go for baths and one receives a cut. I have one dogs that is VERY shy and hates going places. I usually have to walk her in, or she’ll try to bolt. She loves this place. My Pom’s lion cut looks GREAT! I’ve taken them to a couple of other places before coming here, and I just wasn’t satisfied. I’m glad that I moved on and now take them to see Kaylee every 4 weeks.

I brought my dog here to be groomed for the first time since I rescued him, and had an excellent experience. My dog can be somewhat difficult with strangers so I was worried they might turn him away, but Aubrie took her time with him and said he was a perfect gentleman! This was a huge relief for me. The price was also good. My mom pays $ 60 to have her bichon groomed at another facility but it was only $ 47 for my dachshund mix who was in dire need of a cut. They also took him at 5 PM which was great for me because I needed to bring him after work. Definitely going back.

We certainly like to come here more than PetCo. We come here for our dog’s food, treats, etc. And the occasional nail grinding. The groomers and salespeople are generally nice and it’s fun running into other dog owners. Honestly, if we found a nicer pet store around, we’d probably go there instead of this chain store, but until then we’ll keep going to Pet Smart.

Bad customer service. Today I got in this super long line with ONE item. There was another register opened but he didn’t have his light on so I figured he was leaving. When he got to the end, he just stood there. He doesn’t say, next in line, can I help you. But some fool with about 100 items goes up to him and he just starts waiting on them and then, turns on his light. Idiot. So he calls for back up and the girl comes up and goes next… and as I start to walk over, I was next, she takes someone not even in line, not me who was on the wrong side of the counter. Amazing.
It is basics people. So there are three lines and the *next* person can’t even get waited on.
Also, the reason I had the mega line was because the cashier wanted to talk and talk and talk and talk with the people in front of me. This is not social circle guys.

What you would expect from Petsmart, but the customer service is questionable. But honestly the selection is really good in terms of pets and supplies.

Store is in pretty good shape, lots of sale items, customer service needs to be improved.
After having an associate help us, we found what we needed and he was pretty helpful.
Overall it’s a cool place

Good selection of products, average prices. Most staff are very helpful. Most of the aquarium staff are knowledgeable and friendly. Used to bring my cat there for nail clipping and ear cleaning and was always happy with the service. Although they no longer offer this service anymore: -(

I have been going to this particular location for grooming for many years. The last two times have been awful! The groomer who worked on my dog both times claimed he was out of control and tried to bite her. My dog has NEVER EVER bitten anyone. Has never even tried to nip when a small child tries pulling his tail. So to be told that he’s out of control and tried to bite both times made me realize that this groomer is incompetent and may have even done something to my dog. I switched to a local grooming salon and was told that my dog behaved great and they had no issues whatsoever! The groomer at the Bellingham location should not be allowed to touch any dogs, in my opinion!

Really horrendous customer service. I had an appt and took my dog in for grooming. First they said they were too busy and for me to come back. So I waited 5ins and came back. Then even though I had been there before they told me I had to wait behind a long line of people. When they finally got to me they ask me a few question and then proceed to tell me that they can’t take me then because he has to be an «express grooming» and I have to rebook. They could have asked the questions at the time of booking. But instead I had to bring my dog down and wait an hour to then be told to rebook because of their incompetence. I’ll be rebooking– at a groomer who doesn’t have horrible service.
In the hour that I was waiting for them to tell me I had to rebook, I witness many pets be picked up. each one of them had an issue and the owner wasn’t happy. Also, there were multiple people who were there for free services because their previous interaction had been so poor that the store tried to appease them with a free service.