SpringHill Suites Long Island Brookhaven

I really don’t get why all the reviews on here are negative, this place is wonderful. This is my second time staying here and it was just as good as the first years ago.
Pros:
Clean spacious rooms
Free breakfast daily
Beautiful and unique bathroom design
Free parking
Good prices
Friendly and welcoming staff
Cons:
None!

As a frequent traveler, a top tier member of several hotel guest loyalty programs and as an instructor for a hospitality school program, I was absolutely shocked at how this property is operated. My stay was awful and for a Marriott affiliated property, that’s not only shocking but it’s completely unacceptable! The staff, while friendly, was inadequately trained in hospitality 101!
The room. Nothing special. Standard suite set up for this chain. Hair on bathroom floor! This is completely unacceptable in this day and age! Telephone by bed was not working. Had to used other phone on desk. TV had no reception. It was raining outside and they had satellite so entire night no channels were viewable.
Breakfast: Absolutely the WORST experience I ever had at a hotel. Served from 6 – 9. First, most other properties similar (Hampton Inn, Hilton Garden Inn etc…) breakfast is available till 10). At 8 AM went down stairs and found the entire breakfast area in complete disarray. No juice! No eggs! No batter for hot waffles! No milk for cereal! And the best… NO COFFEE! How can there not be coffee??? Staff, when questioned, was unresponsive and just shrugged shoulders. I was so angry for there lack of caring. There were approximately 15 other guest, some with children, all expecting breakfast. Only day old croissants and some lemon bar cake was available. Not even a yogurt! It would have been better to close the entire breakfast area than have it open with nothing for guest to eat!
I had a late checkout of 2 pm. When I checked in the desk clerk specifically typed it into the acct information on the computer for housekeeping «late checkout». At noon the housekeeper, without knocking or announcing themselves keyed there way Into my room, completely unannounced! The loud noise startled me. Thankfully I had the deadbolt on. The «do not disturb» sign was on the door, but apparently the staff either can’t read or was improperly trained… perhaps both! Called the front desk and was told «sorry».
Upon checking out I expressed my dissatisfaction to Megan, the desk clerk. She was perfectly friendly but took no corrective action to reduce the bill to live up to Marriotts guest satisfaction promise. I asked to speak with the Manager and was told there is «no manager on the property» and she would return on Monday. I thought Marriott’s policy was to always have a MOD. (Manager on Duty). Two other housekeeping employees were at the desk looking on in silence.
As far as I am concerned this hotel failed to live up to there promise of services. Inadequate room cleanliness! Safety issues with room telephone not properly working. Inadequate or no breakfast provided! Inadequately trained staff (keying way into room unannounced)! I blame the management or lack there of for poorly trained staff and and failure to deliver on Marriotts guest satisfaction promise. With an abundance of accommodations in the area, poor service and failure to provide guest satisfaction will surely catch up to this property. Perhaps it was just an off day… but in reading other similar comments from other guest, some serious retraining needs to take place at this property.

This is an awesome place to stay. My first night here, when I entered the room, there was a weird smell, almost like old wet, mildew towels. I called down to the front desk and spoke with Paul about the room. He offered to place me in a new room that night, but I was tired and just wanted to rest, so I opted for some Febreeze. Obviously as my nose got used to the smell it disappeared and I assumed it was gone.
The second night, when I walked in after work, the smell hit me like a ton of bricks. I spoke with Victor at the front desk, and explained everything, and within about 10 minutes he had me in a new room with no issues.
Both Paul and Victor handled my issue professionally, with a smile, and no attitude. In addition to the friendly and helpful front desk, they have a good breakfast setup, and coffee in the morning. Would definitely stay here again if in the area for work.

Forced to stay here while visiting family in the area. I’m not really judging on amenities — it’s a springhill suites — I don’t expect much. Beds were uncomfortable, neck & back ache every day. Parking was plentiful, but no valet (I guess it is a springhill suites) had to park my own car, occasionally far away. Room was very large and clean when I checked in. During the stay housekeeping seemed to get worse & worse, sinks were left with hair in them, dirty counters, etc. On the final night of my stay I came into the room to be greeted by the overwhelming smell of marijuana. Spoke to the front desk to ensure that they would not think it originated in my room & charge a cleaning fee at which point they told me they were aware and had kicked the «smoker» out of the hotel. Did not offer any cleaning, comp, etc. Meh customer service. Front desk staff was very nice albeit ineffective. Will come back, mostly because of the limited options but also because it is dependable.

Considering how far this place is from riverhead, we were surprised as to how much they charged per night, which, in my humble opinion, is way too much, especially for what is offered.
The best part about this place is that the staff are rather very kind. It ends about there.
The rooms are fine, nothing to write home about. The beds are extremely uncomfortable — which is the worst part of staying away from home. But the mattress and pillows were pretty awful. The shower was just that, a shower (no tub) and the water pressure was pretty bad.
This is one of those rare places in the area that offers breakfast with your stay. It was very disappointing. The coffee was some of the worst I’ve ever had and when we arrived, one hour before breakfast was over, the eggs and sausage were gone. We were really very disappointed. And there were 1,000 people with tons of kids going helter skelter which made breakfast even more awful. Lastly — as a number of other reviewers noted, they use this flip top garbage cans which are terrible for disposing of food, it was so gross!
On our last night here, the elevators stopped working, and it sucked to be recovering from a broken ankle to have to climb up to the fourth floor. Not sure how they would have accommodated us if I had more trouble getting up, as the staff member just shrugged and said he had no idea how long it would take to fix it. Thank goodness they fixed it before we left. I will not be returning!

Beautiful hotel couch had stains. Staff was rude. Was told breakfast was served until 930 it was taken away at 900 and we were told sorry it closes at nine zero zero by some
Horrible employee with an attitude

This review is only rated 1 because of the treatment I experienced while stopping by on Friday November 28^th to ask about questions about a wedding block for my up coming wedding in Patchogue in 2015.
I was born and raised in the area but currently live out of state. My mother currently lives very close to this establishment and I thought it would be a great place for my guest and future in-​laws to stay.
While visiting for the holiday season I decided to stop by the hotel to see if I could meet with the Sales Coordinator. Understanding that I didn’t have an appointment I was prepared to find out that the coordinator may not be in or may be busy since it was a holiday weekend. However, the front desk agent asked me to take a seat since she had just transferred a call to the coordinator but that she would be right out.
For over 20 mins my mother and I waited patiently while the front desk agent continued to check in with the Sale Coordinator. Finally the front desk agent comes from the front desk and states that the sales coordinator will not be able to come speak with us. Not because she is still on the phone, or that she has another meeting coming in… but that the coordinator wasn’t feeling well.
Did she just become sick in the past 20 mins? If she had been sick all day and wasn’t seeing anyone why wasn’t that stated when we came in originally or the many times the front desk agent check in on the coordinator to see when she would be completed with her phone call. Also if she was truly sick why not come out and say so herself since she knew we had been waiting for her. That would only be the most professional thing to do especially since I am planning on bringing business to the hotel.
After expressing our concern with the front desk agent my mother and I walked out. While in the hotel parking lot I decided to go back in and ask for the General Managers business card so I could email them about the unprofessional actions of their Sales Coordinator. Back at the front desk I ask for the General Managers business card and ironically there are none available. In the front or in the back. Nor does she has the Assistant General Managers business card either and she offers me her managers business card. To me that pointless since it isn’t the poor girls fault that the Sales Coordinator had left her out in the cold. After asking for the MOD who off course wasn’t there I ask for the most señor person currently in the hotel and I was told that would be the Sales Coordinator.
I asked for her to come out so we can tell her how displeased we have been with her actions and I wouldn’t take that she was sick as reason for her not to come out. She finally comes out but wouldn’t come close because she doesn’t feel good which I completely understand. However, she then explains that she had no idea that we where out here waiting because she would have definitely come out. I found this hard to believe being that the front desk agent checked several times to see when she would be off the phone AND if she didn’t know we were here why were we told she wouldn’t come out because she was sick?
The Coordinator now offers to take us on a tour in which I still agree because there aren’t many hotels in the Bellport area and I need to think about my guest traveling back in forth to the catering hall in an area they aren’t familiar in.
I will not lie this hotel is beautiful the rooms are nice size and the pricing is decent. However, I am noticing on the tour that the coordinator isn’t sneezing, coughing, or showing any signs of an sickness that would keep her from coming out to even greet my mother and I.
I say all this to say I am now stuck between a rock and a hard spot because this place would be great but I just can’t risk that my guest would be treated great when I was treated horribly for no reason.
If your reading this and wondering why I took the time to post all this on the site it is because I never got the General Managers number or email I figured I would then pass the word on how this hotel treats its potential client.

I like the rooms with the toilet separate from the bath. I like the sliding doors that gives them privacy. What I wasn’t too happy with was the breakfast. No fresh fruit, waffle batter were slow to be replenished, water ran out (in bottles). Trash has this tipping metal lid that was messy from all the food that slid in to open it. I like that there were several dispensers for coffee. Staff were friendly and courteous.

Beware if you’re renting rooms after your wedding! A lot of our guests didn’t get hotel bags when they checked in, I wanted them put in the rooms and was told they would get them at the front desk. We provided more than enough and was told there was no leftovers… but we witnessed two staff members leaving with them! How many more left with our hotel bags? The only reason I’m giving two stars is because it’s clean and the rooms are comfortable.

Had a super late check-​in, they accommodated us with no problem. Room was great, clean, spacious. Only thing that could improve the hotel is a hotel bar, but you’re really close to local bars, the closest being Ruby Tuesday’s at the mall

I was checked into this hotel for 13 days. The staff always had a smile on their face, asked how my morning/​afternoon/​evening was and made small conversation. I got to know their names and looked forward to seeing them each day. My room was amazing. First of all, it was spotless & super clean. My bed was perfectly comfortable and I even had two different friends crash on the pull out sofa bed on two different occasions and they both agreed, their pull out was comfortable as well. Housekeeping was always great at coming in and cleaning or adding fresh towels. The breakfast was always hot and fresh– they have eggs, sometimes ham, sausage, cereal, bagels, breads, croissants, an assortment of yogurts, apple and orange juice and milk. Everything was always fresh! I genuinely enjoyed my stay here and the staff again — truly grade A! I will definitely stay here again when I come into the area to do business. I recommend you do the same :)

I love love love this hotel the rooms are amazing, they have full cable, the beds are a dream, and it’s super clean. I will definitely make a trip back to this hotel!

Marriott properties keep surprising me… in a good way. For some reason I haven’t ever expected much from this chain, but I have had a lot of good experiences lately, enough to make me change my loyalty from Starwood brand hotels and switch to mostly Marriott properties on my trips.
The key for me has been consistency. All Marriott properties are similar. At this particular location the staff was extremely friendly! The room was very modern and enjoyable. This area is VERY expensive and this was an unbelievable deal! When I checked in the girl at the front desk was very polite and friendly. I mentioned to her that I was very tired and had been traveling all day. I also mentioned that unfortunately I would be checking out around midnight since I had a red eye flight. She got me checked right in. As soon as I was settled into my room I received a call from the girl at the front desk. She told me that she was overbooked the following night and that if I checked out at midnight like I had mentioned that she would give me a free stay at another Marriott property! What a deal considering I was leaving anyways!
Free wi-​fi, great staff, very comfortable rooms! This is as good as it gets for the price in this area!

Great choice — especially for families. The hotel staff was incredibly helpful & kind, from the front desk to the cleaning crew. The rooms were clean, although they had a staffing issue one day we were there and got behind on cleaning rooms. They also had a complimentary shuttle and a large continental breakfast.
Definitely would consider staying here again next time.

I stayed in this hotel for nearly half year (and accumulated quite a bit of Marriott points). I liked the clean, look-​new and beautiful modern style interior design which gave a sense of larger space, and the very comfortable bed — most important. Free breakfast was generally healthy and had more choices than most other hotels. The hotel provided stylish bed-​side clock with iphone/​ipad charger (for iphone 4s and older models). Also, I’d like to mention that their wi-​fi is free access, and there is a fitness room — did not use the pool. (The place was kind of new and was not on my GPS map which made it a bit hard to find.)
The down side of the hotel is its location is not quite good — you need to drive around to find your favourite food. If you have a car, this will not be an issue.
I definitely recommend to others.

An excellent choice if you are on «the island.» Note… it is out there and there is not much to do around it, but if you want a quiet and safe place to sleep/​work, this is the place. The staff (desk and housekeeping) were very pleasant.
Beautifully maintained inside and out with amenities to meet nearly every need. The lobby is very modern and offers a business area and breakfast room. There is a fitness center with new equipment and a pool for use. I used the fitness center and was very pleased with the equipment and the room available to stretch out.
The rooms are very well-​appointed, clean as a whistle and cozy. Mine consisted of a seating area, work area, bar area with mini-​fridge and coffee maker. There is one room with a toilet and sink and a separate room with a shower and vanity. The bed is like sleeping on a cloud and there is a small closet. The walls are a bit thin and the «gentleman» in the next room woke me up on several occasions shouting profanities… I am not sure why.
The WiFi was fine, but each time my iPad went into sleep mode, it needed to be reconnected to the internet upon awakening. It was a bit inconvenient, but not major. The television may be broken or the reception may just be poor, but many channels had a bad picture. Some the picture was so dark you couldn’t watch it.
I opted for the breakfast, which was OK. The breakfast area is a little small so it felt crowded and closed in. They did have a nice variety to choose from.

People Involved: GM Jennifer, Sales Director Lisa
Date: Aug 1^st, 2012
Wow, I’m still reeling from the way this was just handled.
Talk about Devious, Manipulative and Dishonorable!
I was DELIBERATELY mislead by the Hotel in order to help themselves.
I found a rate of $ 109 King/​Queen suite on both Expedia and the
website and called in to put a wedding block for 7÷3÷13. I was passed to Lisa in group sales and inquired about the $ 109 rate. She said it was a mistake and could not get off the phone fast enough. I asked about the rates and if I could book rooms and she said she would call me back. This was around 1pm.
I call in again and ask for the regular rates. I was told $ 219 Queen and $ 189 King for 7÷3÷13. Since Lisa never called me back I checked the website and saw a new rate of $ 149 for that date. What just happened?
I call in and request to speak to the General Manager, Jennifer. She pretends to not know what I am talking about, the $ 109 rate. Later on she says «we called it into Marriott sales and they changed it». I said they should honor the $ 109 rate as I called in when it was valid. She said that was «erroneous» and it would have been wrong of me to book at the such a price. How would I be wrong? They are wrong, for accidentally putting up the incorrect price, telling me they would call me back and then raising the prices! That is very low and backhanded of them. Now it’s become a question of morals. They should hold honor their error and not punish the person who pointed it out!
Then we argued over the last person who booked the $ 109 rate. When I was on Expedia it said someone purchased a room at $ 109 20 min ago. Jennifer argues, that could have been for this year. What does it matter? The rate was THERE and available for 2013.
She said she can’t help me. I asked to speak to her superior. She said I am the General Manager, there is no one above me except the corporation. I said I’ll call the corporation and she says «they’ll say it is up to the hotel». So I said you (Jennifer) COULD help me if you wanted to. And she replies «it is not something I will be doing». Wow. Incredible.
She also explained about how next years rates haven’t rolled out yet which is why the website was not updated. Is that my fault? No but it IS her’s for screwing me out of a legitimate rate which was posted on
.

Loved this place! It’s shiny and new an the staff is all super friendly! The pool is very warm — bring a suit.
Only two complaints: it’s hard to find on a GPS and the internet on the computers in the lobby can be slow.
It took 45 confusing minutes to find the place when it should have taken 7. We did call when we realized we were lost, but the receptionist was no help. Later on I noticed other front desk employees giving directions indicating to use the town «Yaphank» in your GPS, not Bellport. That seemed to do the trick…
I visited at a super time. Very low rates for good quality rooms.

This is a new hotel, so it looks very nice, but they need to retrain the staff at all levels. I checked in very late at night and was not informed about the Marriott No Smoking policy. I don’t smoke, so I never think about it. But I made the mistake of burning stick of incense and after I checked out, they hit me with a $ 150 fine.
I called the assistant manager, Shannon, and she was very rude and aggressive with me. She basically treated me like I was a criminal. She agreed that I was probably not told about the policy at check-​in, but said I should have known as it is printed on the «key holder». I explained to no end, that I don’t smoke and that no one informed me, and she directly said, «I don’t care, you should have known».
This Shannon was very pleased with her self and her little bit of power tripping she was doing with me. She was very happy to tell that she would not refund the fine.
I don’t know who they are kidding, it is located in an Industrial Park with views and smells from the Brookhaven Landfill.
In addition this is a hotel filled with very noisy people, kids screaming and banging on walls all day and night till they fall asleep.
Also, the showers leak onto the floors and there is nothing you can do about it.
I was charged $ 121 total, but I noticed someone else checking out, and they only paid $ 88 … and this place is not worth a dime more than that.

I am not a big fan of Spring Hill Suites but this location has definitely redeemed itself. I took a little weekend person retreat out to Long Island looking for peace and quiet; used my points and booked it.
It is a brand new hotel with upgraded facilities from other spring hill suites. I had the king bedroom on the 4^th floor with modern furnitures, separated bathroom for shower and toilets, cute coffee /​mini-​refrigerator area, standing closet with a mirror, sliding glass door divider between the desk and the bed and nice «L» shaped sofa to accomodate late night TV watching…
The gym is bigger than most other places with free weights, cable machine, balance balls, stretching area, and 5 cardio machines. It overlooks the indoor swimming pool. I enjoyed working out and not having to feel like I was cramped.
The breakfast is simple with egg, sausage, fruits, cereals, bread and juice/​coffee. The dinning area is cute and modern with TVs in good locations for morning news.
I will definitely go back if I’m in the area…