Autobahn Collision Center

Gabriel Campos of autobahn collision were very
Helpful in helping me clean my BMW back to look
New again
Thank you Gabriel you are the best

My new E350 was restored to perfection by bringing it here. The dent was gone and the car looked like new again. A bit pricey if you’re not going through insurance. But the job satisfaction and the Mercedes lifetime guarantee is totally worth the cost.

I was in a 3 car pile up (text-​er in back hit us!) and I relied upon Autobahn Collision for the body work. They did an excellent job – quality work, great communication, and friendly personnel – plus, they gave me a complimentary detail one-​month after the car was done.

Run, run, run away fast! Let me first say if you care about your car don’t have work done here. My husband had some body work done here on his Mercedes Benz… big mistake! His car came back with scratches to his bumper that weren’t there prior and scratches to his newly tinted window, stretched out window weather strip and parts claimed as new parts weren’t. I literally witnessed the worker tell the manager that the original weather strip was put back on when I waved the paid repair bill stating we paid for a new one for $ 195.00! I told the manager to order it asap & I will come and pick it up, because my husband wouldn’t dare to have them touch his Mercedes again!
My husband recently took his car to another shop and upon their inspection of his car before his estimate of some work he wanted to have done we were told that his mercedes clips were gone and cheap ones used and his bumper and back lights weren’t aligned properly and he’s lucky no water got trapped in! So now we are paying to have it done properly! Only if I could give 0 stars… Run!!!

Darren was great in communicating status of the work. Did an excellent job in discussing the repair work with the insurance adjuster. Had the work completed in time and delivered mom’s 2015 BMW X3 with an excellent cleaning.
Taking brother’s 2007 BMW X3 there also for insurance covered repair work. The hit & run driver that damaged the vehicle, may he/​she/​it suffer from sever gastronomical pain and IBS for as long as they live.

Here’s an enthusiastic shout-​out for Darren, Senior Estimator. He went out of his way to give me great information and service. I’ll go right back and ask for Darren at Autobahn Collision Center.
Marlene

I drove my recently purchased BMW through two severe snow storms on my way to visit family in Seattle for the holidays, and the front of my car paid the price with chipped paint on front bumper and side panels, as well as minor cracks and scratches on headlights and windshield.
Peter Pan BMW recommended going to Autobahn Collision for repairs and I worked with Darren Seneres on estimates, working with my insurance, and timelines on repairs and car pick-​up.
Darren has been awesome throughout the process — super responsive, both in working with me, and my insurance to get repairs completed in timely manner and claim finalized. I got my car back a couple of weeks ago and it looks better than it did when I bought it in December, and I couldn’t be happier with the quality of the work at Autobahn.
I can’t recommend the team at Autobahn highly enough, with a shout out to Darren for the amazing customer service provided throughout this process.

We were thoroughly impressed by the high level of courtesy and service at every single step of the way. From a almost daily communication of status, perfectionism at work, to an understanding for our tight turnaround due to lease end. They still use your last name… OCD at work, I loved the experience. Someone else hit me please!

This facility is the best body shop in the world in my opinion. First they are very very friendly and care about their costumer before anything else. They do all the work for you when it comes to insurance communications and they do it very well. My car was hit by another car from the back this destroying my whole back bumper, and I had plans to travel using my car almost a week after the accident, they finished my car so fast and they kept me updated almost daily. They returned my car scratch free and gave me a big smile with it, amazing staff and amazing experience overall !

Shawn and the team at Autobahn were great and easy to deal with. I had a huge key scratch all the way down the side of my BMW328 and they made the car look like it’s brand new. They brought the car back in 30 days for inspection and a wash. Autobahn is awesome!

I couldn’t recommend autobahn collision more! I needed a whole door replaced thanks to a neighbor backing into my parked Mercedes. They made my experience easy to deal with and kept me up to date on progress. They made sure the paint was blended and matched perfectly. I worked with Darren and I would definitely recommend him! So glad to have my car back and looking like new! Your car is in good hands here!

These guys are awesome!
I had a bad chip on the trunk of my blue car and they made it look like it was never there. The attention to detail is astonishing! I also brought in my brother’s car which had a tire problem and they recommended a great place AND gave both cars a nice wash.
The professionalism and kindness of the people there (especially Darren) make Autobahn Collision a place I’d recommend to everyone! They go above and beyond and give reasonable quotes.

I took 2 cars into Autobahn for repair and in both cases, Asst. Mgr, Dave Portillo was a rock star! I was greeted graciously by Kathryn, Alma and Keri, who fielded my calls and got status updates to me promptly. Dave called to say that they found additional damage and that the paint was buckling; he ordered a new part and repaired the car in record time.
Hats off to the Autobahn team!

A trip to the mall to buy a $ 12 item = a $ 500 auto insurance deductible … compliments of an idiot who can’t park who chose that day to prove their lack of skills by parking next to me and dragging a nice deep scratch all down my back quarter panel. I wish for them a lifetime of IBS.
So off I went to Autobahn, as recommended by my BMW dealership and it came back looking great. The damage looks was like was never there… but they also touched up my road chips and polished it all to a brilliant shine. Looks new.
They provided frequent updates and delivered as promised. Enterprise car rental is steps away, so you can leave your rental right there.
Very happy and next time I will walk to the mall.

I was completely blown away by the amazing customer service i received at Autobahn collision center. I worked with Darren which exceeded my expectations in every degree. The price was good but the customer service was amazing. How often does someone take pictures of your car and sends them to you daily while it was being repainted and repaired? I received daily updates on status via text along with pictures. Over the top.
My car (M3 BMW) was seen due to being «keyed» and they not only repaired it to new condition but also buffed out the other scratches. I received my car back in the time promised, at the price quoted, and even promised a return detail in 30 days for them to recheck everything they did. I can’t recommend them high enough and will certainly use them again if I’m unfortuante enough to have an accident or another «keying» incident.
I should add that the receptionists are amazing; super friendly and helpful. Really represents a class operation like this in its best light.

Their staff is awesome. I recommend.

Dave is outstanding collision representative with Mercedes-​Benz Autobahn. My car looks better than when bought brand new. Never go aftermarket get original Mercedes-​Benz parts. The paint job looks immaculate and I am highly satisfied other than my insurance company not paying for the $ 500 deductible when it wasn’t my fault. But great work guys!!!

I was helped by Bob Salvo. Bob is a very professional estimator and keeps the client’s interest at high priority. My case was a little complex and Bob and Autobahn went out of their way to give me all the information on how to handle the situation with the insurance. They also finished the work with high quality well before the estimated time.
I would highly recommend Autobahn.

Big THANK YOU to Katherine and Gabriel for takin care of me and my M3!
After I was rear-​ended in my new 2015 M3, I search high and low for the best body shop in the Bay Area that worked on BMWs. Mainly because my car was rare at the time and parts had to be ordered from Germany… long story short, after multiple searches I was referred to Autobahn Collision aka Auto West aka AW Collision. Honestly, if I had know Autobahn was an affiliate to AW, I might have thought twice about bringing in my car, but Gabriel and his team proved that Autobahn is a leader in the AW family.
Best part of my experience was the customer service during and after my repairs. Thank you guys!

My Benz was not 6 months old before it got a few dings on the bumper. The damage, although small, looked bad. I was recommended to go to Autobahn Collision Center («ACC») to fix the issue. I was never so pleased to get this referral.
From the moment I walked in, I was greeted as a long standing customer by the contagious and glimmering smile of Kathryne, one of thee best customer reps ever. She was über professional, had me filling out forms quickly, and got me together with the service rep within the first few minutes of my arrival. From there, it was all about service. I worked with Adan who was also equally professionally polished, gave me a fair estimate of price and time, and had me on my way. ACC also has an excellent relationship with a nearby Enterprise Rent A Car which picked me up and got me to their place for a rental while my car was being cured. Upon my return a few days later, the dings on the bumper were gone and ACC had washed and prepped my car for pick up. (The wash was so good that the auto shined brighter than when I drove it off of the lot.)
I am not sure what magic potion ACC has in its free water and coffee for its waiting guests, but it works. This is a business that puts its money where its mouth is and delivers excellent customer service AND work product, as promised. I hope that it stays this way long past this review has been read by fellow Unilocalers for years to come.