Best Buy

Have pre-​purchased the Geek Squad service for all my computer equipment. Went in with my lap top hp that I purchased there for them to see if it needed updates or cleaning and just to leave for the service. The geek told me that I have to make an appointment to drop my computer off for this service. That this is a new rule they’ve made up. There was no one there waiting for service but this guy refused to take my computer saying that I had to have an appointment to do that even though I’m standing right there and there was no one else waiting to be helped. Would not recommend paying for their service and then they make it difficult to access that service my making up new «rules» about their service. Nonsensical!

So, I wanted to purchase a 65 inch TV from Best Buy. I was going to purchase it from them before but they were out of stock. I called today to see if they had them in stock and they do. My credit card company gave me a no interest promotion on all of my purchases for 14 months but I can’t use the promotion until after midnight eastern time today (February 4^th, 2016).
Well I called Best Buy this morning after I spoke with my credit card company and asked if they could hold one of the TV’s for me until tomorrow — absolutely not! Even if I made a deposit on it. The sales rep did say that they had a lot in stock and I should call back later today @ 6:00 PM to see what the stock status was and if they might be able to do something for me.
I just got off the phone with Best Buy and their response about holding a TV was essentially «Hell no». So I asked «how many do you have in stock» and their response is «we can’t give out that information over the phone”/ Really. So the number of TV’s that Best Buy has in stock is apparently a national secret. What a load of crap.
For a company that’s been struggling to make it in the new online economy, they sure don’t seem to be very consumer oriented, which is probably why they are struggling!

Purchased a new stereo and speakers for my truck. Scheduled an installation. Got three emails from best buy reminding me of appointment. Arrived for appt only to be told that they could not install because someone overbooked. Asked to speak withanger and got a nasty little redhead person who said she was on duty manager. What a joke. She is NOT management material. Best Buy lost another customer. Would not recommend Best Buy or their incompetent install group.

I came in today to purchase a notebook for my daughter. I had many questions and I was ready to purchase today.
Although there were many employees all over the store, and multiple employees in the computer section, no one approached me to help. Two employees were chatting, and I asked if either of them could help. The man in black basically walked away and left Josh to help. Josh was apparently put out to have to help a customer. After about two minutes of conversation he pointed to the Samsung sign and told me that would probably be a good choice. He did not follow me to help. The only employee in that section was helping another customer and I was left standing without a sales associate.
I wonder why they bother to advertise when customers are just left hanging. I will just go to Amazon like so many others

had a Gopro which didn’t work. Had it for over a year, couldn’t find the receipt and took it back to Best Buy in the hope that somebody would check it for us. The department manager and the sales guy were absolute stars. Salesman was very helpful and the manager replaced the item for us, made sure this one wasn’t broken and then took the time to give my husband a lesson on it. Fantastic service

I had to make an emergency laptop purchase at this Best Buy location. I was driving from Portland to Lakeview on business & my laptop just went capoot.
Caleb helped me immediately & was very friendly & helpful. I told him what I was looking for in a laptop, what my top priorities were & he showed me a couple models & chose one! He didn’t try to sell me unnecessary things or add stuff. He also found me a great iPhone car charger for a decent price.
My only complaint is this, I wish he’d have told me that set up by the Geek Squad wasn’t a big deal, that I can install the antivirus myself & be ok. Mind you, I realize that this is something any idiot should know, but this is only my 2^nd laptop but since high school. So in a nutshell, time crunch – no time for set up, 3 hours to Laleview, 3 hrs back up to Bend for set up, set up would be done the NEXT day (arrgg! NO!) wasted a lot of time because I thought this set up was necessary. Tell your customers that set up is not necessary! Especially if they’re noobs like me!
Other than that, geek squad seemed nice, helpful & gave me my $ 30 back for set up. Door guy seemed meh, but it’s ok! I’d stop in here again if I were in the area. Caleb, you’re awesome!

It seems as though I have had similar experiences with customer service here. Came with my family. Used to be pretty regular with best buy. No longer. Customer service = snob city. We were greeted by the «security» guy at the front and then it was as if we didn’t exist. No worries we thought. Our daughter picked out a movie and we were good to go. Check out… HOLY HELL. And this is where they lost loyal customers for life. Couldn’t care less about us as customers or as people for that matter. I guess we were this woman’s last customers before her break. I’m not even going to go into details because it was quite upsetting. I would recommend not setting foot in this store.

Worst customer service, didn’t accomplish anything with our issue and didn’t believe us that the product was defective. And we are medical professionals. Will never shop here again

Customer service? Not! Bill I
The cashier was the worse! Called the g.m. Got apology but nothing else for my time and stress.
Will not be back

Make sure to check the new phones of August…

Meh. I’ve experienced better is an overstatement. I just don’t want to give a single star because I liked the cashier. Not only is merchandise WAY over priced, but the lack of quality customer service is truly gross.
Example: I couldn’t find the movie ‘Fight Club’ in the blurays. So I walk up to the closest employee, who was leaning on a counter talking to another employee about having to pay his fiancée’s mom back, and asked him if he could help me. He asked what I was looking for, and I told him. He says, while pointing «I’m not sure if we have it but if we do it will be in one of those bins.» There were like 6 bins. Really? You cant stop complaining to your buddy for 3 minutes to check the inventory to see if you even carry it? Obviously owing your soon to be MIL a few dollars is so life altering that it prevents you from doing your job.
I will plan ahead next time, and shop Amazon.
I will add, that the cashier was friendly and very apologetic, he did check inventory and they didn’t carry either of the two blurays I had went there for. Another reason to go Amazon.

Mom had a birthday and got an I-​Pad for her birthday. So, it was the next day that we had to go get Dad an I-​Pad. He was pretty specific that he wanted the ability to use wi-​fi but also have internet access when no wifi was available.
Mike helped us out with picking out the things we needed with the I-​Pad. The process takes a while what with the credit check, etc., but we got Dad hooked up with a carrier and a minimal bill each month and it all worked out fine.
Now we just have to assist him with working in the Apple environment as he has been a PC users for years.
I would come back here again.

It is politically correct, it seems, to diss Best Buy. This review will be politically incorrect since I’ll round up to five stars for my three experiences with Bend’s Best Buy over the last six years. Noting the fifth star is due to the great service received from professional and charming Matt in the PC sales department this past weekend.
My husband and I popped into Best Buy to look at laptops a couple of days ago. My desktop had been held hostage by ransomware virus and it was in sick bay at another retailer’s tech department. (Side note: There will be a review shortly about this to be for now nameless other retailer with a warning if you are dumb enough, as was I, to do business with them.)
Everything being connected to everything else, it was my need to use my hubby’s laptop while my desktop was being tuned up that made me say to him, insist really, that he needed an updated machine. I’ll be forced to use his on a few upcoming extended travel adventures and I’m protecting my interests.
So in we went to Best Buy just to kick tires at what may be Bend’s most robust inventory of personal technology items. We had looked elsewhere and hubby is very clear about what his requirements are and are not as well as what price he is willing to pay.
It is not unlike being in a car lot to be at Best Buy for how one is pounced on with sales folk asking how they can help you. That’s one view of it. Here’s another. It is not unlike Nordstrom’s to be at Best Buy with sales folk wanting to be sure you have the assistance you need.
I hate shopping for computers only slightly less than I hate shopping for clothes, so I appreciate the help Best Buy sales folks offer and consider the Nordstrom analogy the better one. Particularly so for Matt who knew his stuff, patiently answered my questions and my hubby’s, and could help make comparison shopping easy for the short list of alternatives. Not to mention that he was cool about answering my skeptical Brooklyn born hubby’s questions about what the tech contracts did and didn’t cover in the event my husband should want to buy one.
Here’s a pretty good connection to the car sales analogy. it is the job of the sales people to offer the extended warranties. Which doesn’t mean you have to buy them, but perhaps be less difficult about it than is my husband.
Hubby’s new laptop secured, at a great value price when a sale went into effect the second day and we went back to buy it. Throughout all of this, across both days, Matt made us feel like valued customers. No pressure sales, what I’d have called consultative selling back in my time at same, and left us feeling pretty darned good about Best Buy overall in the event we ever need assistance in the future, either for support for hubby’s laptop or to buy that Ipad I have on my birthday wish list later this year.
Yes, I dislike the size of Best Buy’s cavernous stores, high noise levels and overall sensory chaos. But our experience in each of our three purchases from Bend’s store have been that the store was well stocked and all personnel were friendly and ultimately we got the best price among Bend alternatives for items we wanted. So I’d have given them four stars to now. But Matt’s help pushes that right up to five stars.
In fact, on the way home I mused to my hubby of 33 years that if I was 35 years younger and unattached, I’ll be finding a lot of reasons to go into Best Buy’s computer department to try to determine if Matt was unattached too. There’s a tip for you young single ladies who might get all the way through this review. :-)

It is the worst customer service I have seen and I have been in there twice in a week. I told someone what I was looking for and they told me to check the back left corner. I feel that they could have showed me personally or found someone that could. Even another lady cashing out in front of me said it was horrible customer service to the cashier. I would prefer to not go back there again.

I had a horrible experience with Geek Squad for a home speaker install. It seemed like it would start out easy, setting up the in-​home consultation for $ 100. But then when trying to set up the purchase and install, the communication process is torturous, trying to find someone at Best Buy to interpret and set up the Geek Squad proposal.
When I finally spoke to someone at Best Buy after over a month of trying, they told me parts of the proposal were optional that weren’t. So when Geek Squad came, they said I’d only paid for part of the speaker wiring process, and they’d be leaving wires in my walls that were a fire hazard. I told them I’d been misinformed and wanted those replaced, but they said they couldn’t do it, and they’d have to charge an extra $ 170 on top of the $ 100 for the rewire.
I highly recommend finding a service where you’re talking to the same people the whole time; their internal miscommunication has made this process take months, and cost much more than expected.

Very awesome customer service, I wouldn’t buy the extended warranty they offer but it’s their job to offer it, still this place has great customer service all the times I’ve been in there.

Good for overpriced cables, unwanted up-​sells and checking out the latest gadgets before you buy them on Amazon for less money and better service.

So– Best Buy serves a niche of people too in-​experienced to know better, or too lazy to check around on pricing and quality. I will now ONLY shop here for pure sake of convenience, knowing I am getting screwed and paying for poor service from minimum wage workers that get little to no training at all and barely seem at all present. Recently I went in with some needs for Computer parts and with a few questions. You CANNOT get anyone to help you in this story– if you finally do track down someone very rarely can they actually answer your question– and as was in the case this last time they didn’t even try to find an answer for me– he just said I don’t know and stared at me. I am fairly computer literate myself and cringe at some of the parts they have and the misleading information on such things at cables and components like video cards. For Computer needs head for DSI on Revere Ave. its a much better bet. This time had to go to Staples and get the part I was looking for that was better quality than the junk at Best Buy and cheaper. Sorry Best Buy– I wish you had a better commitment to service– then at least I could justify your pricing a little bit.

Just purchased over $ 3,000 worth of appliances from the Bend Oregon Best Buy and am having a nightmare of a time getting customer support. A stand for my new flat screen TV shipped without necessary parts. When attempting to order the parts, I was shuffled into phone menu limbo five times, each without a successful connection to the parts and service department. After requesting to speak with a supervisor my call was disconnected– this after an hour on the phone. I can only surmise that Best Buy’s customer support group is absolutely incompetent. I will never buy a product from Best Buy again.
Update: Just got off the phone with one of Best Buy’s consumer relations staff, who expressed to me the opinion the Best Buy should not be responsible for the fact that the stand shipped without necessary parts, and that it was the fault of the manufacturer. I disabused the young lady of her opinion, stating that if Best Buy can’t take responsibility for the products which they sell, then maybe they are in the wrong business. Sheesh!!!

As with most if not all Best Buy stores, this store does not have a particularly incredibly wide selection, amazing location, or many extraordinary attributes. What I appreciated the most about this store was being able to return a Netgear GA311 desktop network card that did not function without any trouble whatsoever. And right around the store’s early Sunday closing time as well, without being turned away or treated rudely. I’d even dare to say that had this particular store been in California, this would have been different. Glad this return worked as successfully as it did.