Holiday Inn Express & Suites Bend

Thank you for a lovely 4 night stay. Room 100 was very comfortable for my family. The breakfast had great healthy choices. The pool and hot tub were fun for the kids and adults. The location is great. Their is s trader joes close by if you want to not eat out all the time. Ana in the dinning area was so sweet and attentive to our needs. The gals working the front desk were welcoming and approachable. We would stay here again.

In general this hotel was fine. I stayed at the Ashland, OR location just before staying in Bend.
There were two significant breakfast differences which I was happy with in the Ashland hotel, unhappy with in the Bend hotel. (The staff at both breakfast rooms were great)
NEEDED: Environmentally sustainable measures are badly needed, especially in the breakfast room. Metal flatware needs to replace plastic in all locations. Flatware can be washed and reused.
NEEDED: Styrofoam plates and bowls, and SOY or NONDAIRY MILK option for cereal and coffee. Absence of these were UNACCEPTABLE to me in this time of environmental awareness.
Styrofoam should no longer be used at all. Styrofoam-​covered coffee cups are not recyclable, and not biodegradable in a landfill. Overflowing LANDFILL is where all of the TRASH we throw AWAY gets hauled in large amounts. Paper cups are better.
Soy milk in individual containers beside cow milk options is necessary in 2015, in our wealthy and enlightened country and culture.
ProsRoom Cleanliness, staff were professional
ConsAmenities, Styrofoam bowls, no soy milk, Styrofoam coated coffee cups

The previous stay @ Holiday Inn Express spoiled us and this hotel continued the tradition! I really enjoyed taking a dip in the hot tub after a long day of driving! Super glad we found this hotel chain. The price was a little higher, but the nice room and good beds and free breakfast was worth it! Really enjoyed our 1 night stay here!

I have mixed feelings about this one.
The room was basic, but it fit our needs. It was definitely outside of Bend, which I was disappointed in. I was told the price was so high because it was in Bend.
Pretty view from the window. Wish the windows didn’t have grids, but still really pretty.

This is the worst experience I’ve ever had at a hotel. I usually stay at a different hotel in Bend (I travel here for work frequently) but couldn’t get a reservation this week due to spring break.
This is the HOSPITALITY industry, I would never expect this…
The lady at the front desk (wearing a pink hoodie over her uniform?!?) was extremely rude. She didn’t say «hello» as I approached the front counter, just said, «Last name?» She slapped paperwork on the counter and told me to fill out the highlighted section. I was about to tell her, «I don’t know my license plate #”/​and before I could get the first three words out, she interrupted and said, «just make and model are fine.» Gave me keys and the 10 second speed pitch of WiFi, breakfast and pool/​gym hours. Not sure if I caught her on a bad day, or she hates her job. Either way, not my fault. STRIKE ONE!
I proceed to my room… well, the room she sent me to wasn’t actually my room. It belonged to another visitor. My key unlocked the door, and I walked in to find a gentleman fresh out of the shower. I think we were both equally surprised and disgusted. It was extremely humiliating. I apologized and trekked down to the front desk again to inform the front desk agent. STRIKE TWO!
I wait in line behind two people to inform her of her mistake. She first, blamed it on the person working the shift prior to her arriving. No apologies, nothing. She literally acted disgusted (but not quite disgusted as I was) that I was inconveniencing her with this. She crossed out the first # she wrote on my key card, and wrote my new card number (same room #, but on the floor above the original room she gave me) on the key. With my hands full, I trek up to the third floor, and my key cards won’t work. STRIKE THREE!
I am beyond frustrated at this point, and again return to inform her my keys aren’t working. She blames me for demagnetizing the keys by holding them next to my cell phone! WRONG! My hands are full! My phone is in my purse and has been since I arrived. I was offended that she wouldn’t just own the mistake, apologize and FIX IT! I have a lot of patience usually and understand mistakes happen. If she would have apologized and acted genuine like she cared, I may not have felt so inclined to write this review.
Unbelievable. I will not return to this hotel, nor will I recommend it to anyone I know. I hope that you take the time to coach this employee to treat customers with respect. Customers keep businesses alive.

Pleasantly surprised with this place. Great for the price.
Clean, comfortable and a very nice breakfast (for being free that is).
Heated indoor pool, bring your swimsuit.
Beautiful mountains views from the back rooms.
The front of the hotel rooms have a highway view and train view.
Minus 1 star, due not having soy milk at breakfast. Only dairy options available.
Some of us are extremely sensitive to lactose. Their coffee creamer is diary based too.

This was the first place we stayed at on our adventure in Bend, Oregon this week. We originally booked our room for a sweet deal with a third party website. We ended up having another couple join us on our trip so we needed to adjust our room slightly upon check-​in. No problemo! The front desk staff was super nice, easy to work with and more than accommodating. Thank you for not making us jump through hoops even though we didn’t book with the hotel directly!
This was my first time staying at a Holiday Inn of any sort. I was pleasantly surprised. The building and our room was very clean and well taken care of. I couldn’t believe that the bathroom shampoo and lotions were Bath and Body Works — a bonus score! We woke up in the morning to check out the continental breakfast which had lots of choices — yogurt, cereal, bagels, eggs, biscuits & gravy, bacon, pancakes, fruit, juice, etc. It was probably the BEST continental breakfast I’ve ever had. There was someone always around to refill the empties pretty promptly. I liked that.
The only bummer was this place was located on the north outskirts of town. The drive into downtown Bend from the hotel was at least 20 minutes. If you wanted to drive up to Mt Bachelor, tack on another 20 minutes or so. There was a Target only 3 minutes away, which was perfect because I had forgotten my swimsuit at home.
Pretty good bang for your buck if you’re traveling on a budget and don’t mind not being in the center of it all.

Great value. Clean, quiet, comfortable, seems new or newly redone. Window in room opens. Coffe maker, fridge, microwave, decent breakfast with several healthy options. Good price. Would stay again.

I usually stay at Marriotts in Bend, but this hotel was $ 20 cheaper. I should have ponied up. Older décor, and the fitness center was located inside the pool area. It was stifling hot, I couldn’t stand it. Old machines too.
The sheets on my queen bed felt extremely warm. No grocery area to buy water bottles, just a vending machine. Nothing seriously wrong here, there’s just much better choices in Bend.

Very nice Hotel in Bend. I stay in this hotel once to twice every year since it opened. It is located on the very North end of town. A nice quiet location. I always compare what I pay vs. location vs. room on my reviews. So, Bend isn’t cheap to stay in. And neither is this Holiday Inn. But it is about average for this nice hotel in this nice town. My only problem is the PARKING. For those of us with ATV trailers. We like to park in front of hotel for safety. I always arrive early (3−330pm) to get a spot in front. But the hotel personnel are told to have us park in back. Little to no lighting with crackheads circling on bikes !! So as to allow people in auto’s who CHOOSE to arrive later to have premium, front, safe parking ?? That is crazy. I CANNOT leave my open ATV trailer in that back lot !! For this reason I probably will not stay again nor recommend this hotel for parking security reasons.

I didn’t stay because the woman at the front desk was unspeakably rude to me. I was a walk-​in potential guest trying to find alternate accommodations and this was the single worst customer service experience I’ve had in the last few years.
The hotel looked fine but if I wanted to be treated with such utter disdain and disrespect I’d call up a dude I used to work with.

Desk crew was phenomenal! We were here working stayed a week! Good breakfast. Clean rooms. The beds in my opinion are above AMAZING! I’m currently in the process of tryin to get the same brand for my personal bed at home! Place was very quiet and had no complaints at all. I do recommend. You won’t be disappointed. We will be back for sure!

Weird place stay away! It should be «the Bates hotel» as in Psycho. We stayed one night May 25^th 2013, while traveling. Our room with a king bed was expensive $ 229.00 total $ 251.00 with taxes. nothing special and overpriced for Bend, OR. The creepy thing was the hole in the ceiling above the showerhead. I felt like I was being watched. My husband climbed on the tub to look closer and it was a hole going through the ceiling. The King bed was very saggy and lumpy, way past it’s lifecycle. It’s a dog friendly hotel and by that I mean there were dogs unattended wandering around. At one point my husband was waiting for the elevator and a large dog lunged out the doors at his crotch just as the doors started opening. He was more then surprised. Another unattended dog was wandering through the breakfast room during breakfast helping himself. The manager was easy to find he was always outside the front doors smoking. He seemed uninterested when we told him about the dogs having breakfast. I received a survey from Holiday Inn and told them all this and asked they contact me but they are not interested. I also sent them a separate e-​mail again telling them about the hole in the bathroom ceiling in room 317 and the other issues but I never heard back from anyone. See the pictures of the hole and the lumpy saggy bed on tripadvisor.

I spent the night in Bend, well because I love Bend. We didn’t plan ahead, so we stopped at the Holiday Inn Express because I can usually count on the brand when I don’t plan for a boutique hotel or B&B. AS USUAL, the quality was totally there. First, as a walk in guest, I like to know that I am getting as good of deal as online? Yep! Second, does the price include breakfast? Yep and a good one at that. Is the room clean enough for my family? Yep, super clean as always.
But most important, do they care?, are they friendly?, are they informative?. Yep, yep and yep. Warm welcome by a very friendly front desk person and informative restaurant recommendations for dinner.
All of the things that matter to me, were spot on great!
I will return!

Nothing spectacular but very nice for a Holiday Inn. Had really comfortable beds and a really nice free breakfast. They had bacon, eggs, pancakes, buscuits and gravy, pastrys, cereal, fruit, yogurt, and more. It wasnt the best breakfast ive ever had but since it was included in the price, i wasnt complaining. The hotel cost $ 150 a night during memorial day weekend. There were 4 of us so we split it 4 ways and it wasnt bad priced. Especially considering we got the free breakfast too.

my mom and I stayed here while in town for a 90^th birthday for my great aunt. The rooms were super clean and spacious. We had a nice bathroom with plenty of soaps and towels… and my favorite: the bed!!! it was ridiculously comfy. i didn’t want to get up!!! Plus they had a huge free breakfast buffet in the morning. I wish the stay hadn’t only been one night. I could see myself staying there in the future for sure. The Deschutes Brewery is only a few miles away. next time. oh yes, there will be a next time

Three staring a Holiday Inn property? Did hell freeze over? Not quite, but Bend did dip to freezing the night we were there in August! Actually, almost four stars, really.
Nice, albeit very basic room, crappy furniture, but kick butt bed, with nice mattress, and down everything! (at a Holiday Inn???) Had a suite, with a reasonably-​sized but not huge second room, and the biggest bathtub I have ever seen – could fit four, should you be traveling with your three closest friends. Toiletries were trying to be upscale, but bubblegum scent is not aromatherapy, unless you are six. Other pluses: interior entrance, nice staff, good location just outside of town. Minuses: not quite enough parking, sign on driveway marked «cemetery this way.» The later unnerved the heck out of me in the dark, wondering just how close it was, plus it was creepy having that on the driveway. Not a lot going for it in the immediate area either…