Kathy Kemper-Zanck – Arbor Mortgage Group

For the most part it was difficult working with Kathy. She was impossible to get a hold of outside of business hours (or on her vacation) and didn’t communicate with me through every step of the process. I was always the one following up to ask about the next step instead of her telling me what the next step would be. My friend was smart enough to see these issues early on and was smart enough to work with another lender. However, I was far enough along it was too late for me to easily switch. I’m glad I’ve worked with other lenders buying other houses – I imagine it would be very difficult to work with Kathy as a first time home buyer.
She forgot to update me how much money I would need at closing, resulting in me scrambling for thousands of dollars last minute, and resulting in costly unnecessary wire fees. She apologized this and said she would ‘absolutely reimburse me’ for these fees. It’s now been almost 3 months and I haven’t heard another word about it from her.
She did admit she was busier than she had been in the past and hired an office assistant – maybe that will help her with her future clients. However, I will use another lender for my next purchase in Bend.

Kathy is wonderful… she is the first mortgage broker I think of when my real estate clients need help getting pre-​approved for a loan. I can trust that Kathy will communicate well with both me and my clients. Kathy is super detailed and will find the right loan that fits my buyers needs and budget. Thank you Kathy for being there ²⁴⁄₇ to help me and my clients.

Whenever I send my clients to Kathy I know that they are going to walk away feeling happy that they have her on their team as they negotiate the home mortgage process. She educates them thoroughly, patiently and in a way that they can understand. She will think outside the box to provide solutions and on top of it all is really personable, professional and a great human being. I love having people in my circle that I can rely on and Kathy you are one of those people. Thank you.

My realtor referred me to Kathy with the words, «she’s great, you’ll love her». She was right! In our initial consultation, I found Kathy both highly professional and positively energetic. I was quickly pre-​approved and, once I’d selected a home to place an offer on, Kathy worked overtime to identify a number of loan options specific to my wishes. She even identified an additional option I had not considered which I ultimately went with. I felt like Kathy was in my corner the whole time and really appreciated her expertise and dedication to making the arduous process flow smoothly and relatively stress free.

Kathy and Arbor Mortgage are among my most valued and important team players in my business as a Realtor. I’ve been acquainted with Kathy for 7 years, and have closed several loans with her. My clients are always very happy with the service she provides. One of the things I love about Kathy is her high energy. She loves her job and is good at it, has an amazing support team behind her, is knowledgeable and up-​to-​date on the latest and greatest, and really pays attention to the individual needs of her borrowers. I feel confident referring my clients to Kathy, and look forward to doing a lot more business with her and Arbor Mortgage in the future! Thanks you guys!

I am a Real Estate Broker in Central Oregon and started working with Kathy over a year ago. We had an instant connection when we realized we had both been educators in the Central Oregon community.
Shortly after, she proved what an exceptional mortgage broker she was when she was able, on a weekend, to produce a pre-​approval letter for some of my clients.
Her knowledge of the mortgage world is amazing. She continues to educate herself on anything new to her field and gladly shares her learning.
I will continue to refer Kathy to my clients and encourage anyone looking for a Mortgage broker to give Kathy a call. I am certain you will be «yelping,» about her soon!

Kathy’s attention to detail, tenacity, organization and her team made it possible for us buy our home. If you’ve bought a house before, you know it can be a trying process. The sheer quantity of documentation and paper work made my head spin. Kathy explained everything (a few times), crossed T’s, dotted I’s, calmed us down when things came up. We had some tricky timing with our home loan/​purchase and she made it flow. Thanks for all your help, Kathy!

I get asked all the time for names of good mortgage lenders in the area. Kathy Kemper Green will look at ALL the options and go over the pros and cons of each option so her clients can make the best decision for their situation. It is so nice to have a solid, hard working mortgage lender to suggest to my clients. Thanks Kathy!