Les Schwab Tire Center

Had a tire leak and went here for repair. Also could have used new tires but did not want to invest the time while on vacation for the weekend. I was told the wait time would be about the same for either service so I went for new tires. It took about two hours. Apparently they did not have the tires in stock and had to go elsewhere to get them. I wish I had known that. Also very unhappy with these tires. Asked for gas saving low riding resistance tires for my Prius and was given eclipse tires. Good tires but I am losing 5 – 6 mpg compared to my old ones. Very disappointed and a long time les Schwab customer who has spend many $$$$$ over 20+ years with the company. This will cost me a lot more in gas dollars. They should know their tires better.
I sent my contact information to Les Schwab around 3 weeks ago and have not heard anything.
Just for the record, it is the end of January and still no response from Les Schwab after repeated emails.

Used to love Les Schwab stores, but this one on Franklin is a disaster. No traditional greeting, two hour wait times for very simple jobs (valve stem they replaced 4 months ago went defective). So, something that is their fault and should take 10 minutes to fix takes 2 ½ hours to fix. They don’t value customer’s time at all. Guess, like most companies, next generation owners want more profit and cuts service. Too bad.

On a trip to Seattle via Bend we had a low pressure in one tire. Corrected this but overnight pressure dropped to 15 psi so friends suggested we visit Les Schwab. We arrived at the store at 8:15 am without an appointment. They were busy but we were out by 9:15 after they found a screw in the tire and repaired the leak. The best part, and a big surprise, was the cost: FREE! Thank you Les Schwab.
I recommend Les Schwab to anyone who needs tire work.

I had a low tire and had been told by a mechanic that I had a bent rim on that tire. I stopped by Les Schwab to get an estimate. The estimate was very lo, and they said that it would take about an hour to check the tire for leaks and look at the rim. Since I had an appointment somewhere else, I said I’d come back later. First they had me drive around so they could check the air in all the tires and fill up the one that needed it. When I came back an hour later, I waited while they did a thorough check on my tires. After a little over an hour, they told me my car was ready. It had had a «bead leak» in one of the tires. They put something in the tire to seal the leak and told me the rim looked fine and didn’t need to be replaced. Then they told me there was no charge for the work they did. Wow! Now that’s what I call service. I will definitely be taking my car back there whenever I need to get it fixed. Thanks, guys!

My girlfriend took her car to this location to get an alignment and to check her brakes because there was metal on metal grinding. The place was not very busy, yet it took over 2 hours of waiting to finally get out of there.
Upon checking out, the «technician» stated there were no issues with the brakes, there was plenty of pad left, and that they test drove it and everything was fine.
Skip forward over the next month, the metal on metal grinding continually got worse. It was taking much more effort on the brake pedal to slow the vehicle. We decided to take her car to the south side Les Schwab location. They immediately pulled the car into the bay, and 10 minutes later they informed us that there were no pads left on the front brakes, it was all metal on metal.
This leads me to believe that the Franklin location does half ass work and sends the customer out the door with potentially life threatening problems. Don’t give them your business, or switch to America’s Tire on the North end.

These guys SAVED our vacation and i LOVE them for it!
Thank you so much, Les Schwab!
We left the Bay Area in California around 9am and were in Bend at 5:30pm eating our picnic in the cool shady park by the river. As we went to leave, I noticed the flat — we must have hit a road hazard, cause it was pancaked.
We were going to put our spare on and drive to Les Schwab. We got the little spare out just fine, but our jack was still factory tight and would NOT budge. We called 20 minutes before they closed, but they promised to get someone out even if it was past closing time.
Danny (i HOPE i remember his name correctly — a REAL sweetheart from Concord in the Bay Area!) came to our rescue!
He arrived and quickly pumped up the flat. It was leaking slowly enough that we followed him back to the shop. He put my car on the rack and fixed the flat and had us back on the road.
I don’t think the whole event set us back even 30 minutes! And that meant the world to me because i was TIRED from driving all day and we still had 2 hours to drive to our reservations. A lengthy setback would have really made me cranky, so Danny REALLY saved the first day of our two-​week vacation.
You know what they charged me for all of this AND phenomenal customer service with a smile? Not one dime.
I will always always buy tires at Les Schwab!

My boyfriend and I took in his brand new EVO to get winter tires put on and we could not have had a better experience!
Everyone we saw was extremely helpful and went out of their way to make sure we had everything we needed. Every time I walked back inside the building right away somebody made sure I had gotten some help :] Jimmy helped to change the tires and was extremely careful and considerate. Obviously with a new car like that you’re gonna feel a little cautious and protective, but we felt quite comfortable leaving it with him and he took great care with it and went out of his way to know exactly what we wanted. He even took a little extra time to give us a call to let us know it was done before the paperwork came out to the receptionist to call us. That kind of personal touch is refreshing.
These guys were quick and cheerful!
Definitely would take any car here again.

Thank you Zak for all your help getting new tires for my Audi A6 this past Friday (June 7^th, 2013). I arrived in Bend with a flat rear left tire and needed to buy four new tires. Zak was able to give me directions over the phone to the store and arranged for me to be in and out with new tires in less than 30 minutes. Thanks again for all your help.

Shame on me! This isn’t the first time I’ve gotten poor service or quality form Les Schwab, yet I came here again. I had new tires put on at a Salem store, then brought my van here for an alignment. After that, the left front wheel started coming loose.
When I took it in recently to get the brakes done, they are telling me that now my wheel (that I’ve had no problems with before) has issues. I may have to replace a wheel because they messed up??? On top of it, when they gave me the estimate for the brakes just a month ago, there was no mention of rotors, but today they called me and told me that I need to replace those. I wonder what is next??? I’d advise you get your work done elsewhere. This company used to be great, but like all big companies, they lose sight of their primary concern: customers and customer service. The last few times I’ve dealt with Les Schwab, I’ve come out overcharged and unhappy. Save yourself the hassle. I’ll be taking my dollars elsewhere.

We had a GREAT time at this location. My room mate had a flat tire, we went in to Les Schwab about 10 minutes before they closed, to buy a tire. We didn’t bring the wheel in, so they stayed open for us to run across town to pick up the wheel so they could mount the tire on it.
They were INCREDIBLY helpful and nice. Some of the best customer service I have come across. Not only that, but they took their truck, loaded up the new tire and followed us to the parking lot the car was in to mount the tire for us.
I’m not sure why people have had trouble with them or rated them poorly. With much experience with tire places, this is by far, my new favorite Les Schwab.

Les Schwab has a reputation for great customer service. But remember you pay for what you get. Les Schwab will give you great customer service if you pay their prices. In my case I needed one tire. Average on-​line price was $ 120. Les Schwab price, $ 190. I could get American Tire to match that price, but they did not have the tire in stock and it would take a few days to order. I went to Les Schwab to see if they would match the price. They were rude and dismissive. I called another Les Schwab in Redmond to find out if I just got someone on a bad day to see if they would price match or if they had a policy against that. I spoke with someone who said that they would take my damaged tire and pro rate the tread wear and give me a discount on the new tire. He called the Bend office and told me to talk to the manager and they would take care of me. I again drove to the shop on Franklin and they were again dismissive and rude and seemed offended that I would actually bother them by searching for a better price than theirs. Then they refused to honor that agreement I made with the Redmond store. What a waste of time. I would rather wait the few days for the people at American Tire, who have always treated me with respect, than spend a penny at Les Schwab.
Summary: If you want to overpay for tires, this is the place for you.

The love affair started with a flat tire over twenty years ago. It was cemented a decade later with tire chains. We are now wed to Les Schwab Tire Center for our tire purchases and servicing, forsaking all others. They treat us like they love us too. A happy union.
That’s the summary. Here’s the detail.
We were in Bend on vacation back then, as we were every year for fifteen years, and we had a flat in a nearly new, big box store purchased tire. We drove into Schwab. The service guy jogged out to the parking lot to greet us. (We subsequently learned this is part of the Scwhab service trademark.) We told him what the problem was, he said they’d fix it right away and offered us a seat in the no frills but comfy waiting room. (With bad coffee if we were brave enough to drink it. But no beloved is perfect after all.)
Not only was the flat fixed very quickly, when we asked what the charge was for the service — these were not Schwab tires after all — he said «No charge. We hope you’ll keep us in mind next time you need tires.»
You bet we did. Next time we needed tires, we bought them from Schwab and so we have for every set of tires for every vehicle since.
About a decade later, we moved to Bend to live full time. The first winter, we needed to go to Portland during a storm and the snow reports over the Cascade mountain pass said «Chains may be required», even if you drove an SUV as we do. We went into Schwab to look at chains to pack along with us and we were hmmming and hawwing about whether we would buy them or bet on the outcome of better weather. The Scwab guy said, «If you purchase these and don’t use them, bring them back and we’ll be happy to give you a refund.» Purchase we did. And although we didn’t use the chains then, and ten years later we still have never had to chain up the SUV to get over the pass in winters, we didn’t take them back to Schwab. But we sure appreciated the courtesy of offering a risk free purchase.
We also regularly use Schwab for wheel alignments and tire rotation and have had really great experiences — friendly service, efficient and effective for the work done, and good prices to boot. Not to mention great tires at good prices.
We love Les Schwab Tire Center. They still haven’t made any improvements in the coffee they serve all these years later, but true love overlooks these minor flaws.

I had a tire replaced here after it exploded during an experiment to see whether or not my geo prizm could go off roading. The staff was very nice, fast, and gave me a discount.
This may or may not be because the entire staff was terrified of me.

I had a loose flat tire and they fixed it within a matter of minutes, and the second time I went to put the patched tire on the car, it was, again, a super speedy job.
They meet you at the door, fast service, and extremely cheap (all that cost about 18 $).
I will certainly use them again.

I recently took my car here for an alignment and to get the brakes done. They said my rear brakes were worn down to the metal, so the pads needed replacing, as well as the brake drums. My brakes indeed felt like they could be better, so I didn’t suspect any dishonesty.
My frustration with this place was how long it took to get the brakes done. When I first took my car in, they called me after over 4 hours to say they couldn’t do the brakes that day because they didn’t have the brake drums in stock, and that I could come back the next day. So, the next day I took my car back at 8:00AM, and they told me that they had my car scheduled at 4:00PM. So, I had to find something to do while I waited all day for my car (I was off work that week). Finally, I went to check on my car’s progress around 6:00PM, which is their closing time. I was informed that most of the work had been done, but the brake drums still hadn’t come in yet, so I had to take my car back again the next day for them to put the brake drums on. Thankfully, they gave me a specific time, and it didn’t take long.
Another thing that frustrated me about this place is that when you drop off your car, you’re on your own to find a ride to get where you need to go. Since you’re leaving your car with them, it would be nice if they would offer to give you a ride to work or wherever you need to go next. But maybe I’m just being nitpicky.
On the bright side, they seemed to do a decent job with my car.